1. Bluejay87's Avatar

    I just bought a second hand N4 to try out Android (WP8 user here).

    The guy I purchased off showed me his SIM was working in it fine but since taking it home I haven't been able to get any SIMS to work in there. I have tried quite a few, all of which work in other phones.

    I've done a factory reset multiple times, rebooted the phone multiple times and even tried starting in recovery mode. Nothing I do seems to be able to get any SIMS working.

    Really frustrating experience as otherwise the phone works fine on wifi. Really hope someone can help me as otherwise I just spent $180 on a dud!
    03-28-2014 04:44 AM
  2. N4Newbie's Avatar
    If you go to Settings -> About Phone -> Status, is there anything shown for IMEI? (don't tell us the number, just a yes or no will do)

    Also, in Settings -> About Phone, what are the values for:

    • Android version
    • Baseband version
    • Kernel version
    • Build number
    03-28-2014 08:02 AM
  3. Bluejay87's Avatar
    Thanks for taking the time to help.

    I do have an IMEI number.

    Android version: 4.4.2
    Baseband version: M9615A-CEFWMAZM-2.0.1700.98
    Kernel: 3.4.0-perf-g2cae413;

    Wed Nov 20 14:54:28 PST 2013
    Build Number: KOT49H
    03-28-2014 08:17 AM
  4. frenziedfemale's Avatar
    What carrier are the SIM cards for?
    03-28-2014 11:43 AM
  5. N4Newbie's Avatar
    Oh yeah, most important of all: you need to power off the phone and then back on or the SIM card will not be recognized.

    Ideally, power on then hold power button for several seconds until menu pops up. Tap Power Off and OK.

    Insert SIM card.

    Hold power button for several seconds until phone begins boot process then release.
    03-28-2014 03:40 PM
  6. Bluejay87's Avatar
    The SIMS I tried were for Optus and Vodafone (I'm Australian).

    I've tried putting in SIMS after powering down as described, still nothing unfortunately.
    03-28-2014 06:07 PM
  7. acejavelin's Avatar
    Contacts of SIM towards back of phone, correct?

    And no, you do not have to power off to change SIM, but it should recognize it immediately as different and say "SIM card added - Please reboot" or something similar, but it is a good idea.

    Does the SIM work in another phone?
    03-29-2014 01:03 AM
  8. Bluejay87's Avatar
    Hi, yes I've watched that video before and doing it exactly as shown.

    I did actually get that message the first time I put the sim in, but I rebooted only for it to come up with the 'No SIM inserted - Emergency Calls only' message.

    I've tried 4 different SIMs in this phone that work in other phone. None of them work in my N4.
    03-29-2014 01:12 AM
  9. lmvine's Avatar
    I had cut a SIM incorrectly & it didn't work in my N4. All correctly cut SIMs work for me.
    Are you cutting them?
    03-29-2014 07:52 AM
  10. Bluejay87's Avatar
    Yeah I bought a brand new sim which comes factory cut.
    03-29-2014 05:24 PM
  11. acejavelin's Avatar
    Honestly, at this point I would reflash stock images and try again, if it still fails you might just have bad luck and it is a failed unit... :/
    03-30-2014 02:00 PM

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