Yeah I had to have customer support open a ticket to get my IMEI # loaded in Sprints system (32 gig from the play store) that was last night around 5:30 pm and this morning around 8 am I got to work and went through the prompts online and it activated it... I had gone to my local Sprint store and they couldn't activate in the store but did give me a free SIM card so I could pair it with my device... when the IMEI was entered on the Sprint website it instantly went to another pop up asking for the ICCID (SIM) card number and then prompted me to chat with a rep to complete activation... After a few minutes chatting I booted the phone up and it went through a good 5+ minute activation thing and a couple more times it had a pop up saying it was activating that were maybe a minute or two long each and since then I've been up and running for almost two hours now without any issues at all.. Phone calls, text, internet all working just fine...