07-10-2014 09:50 PM
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  1. corgi1's Avatar
    Ordered a Nexus 5 on Oct 31st and tracking showed it was out for delivery yesterday. Could not wait to get it! At 6:15 pm there was a knock on the door and when I opened the door I saw the UPS driver walking back to his truck. I picked up the package and called "thank you" to the driver. Once inside I opened the brown shipping box and removed the inside retail Nexus 5 box. The retail box appeared to have some damage. The blue outer sleeve was torn back on one end and the end flaps of the inner white box were also torn. Inside the box was the documentation, wall charger, USB cord, and SIM removal tool, but the Nexus 5 phone was missing! I looked back at the brown outer shipping box and then could see that someone had torn the end flap on it as well. Once they had removed the Nexus 5 phone they used packing tape to seal the shipping box and that is how it was delivered to me.

    The worst part is that since I could see by the tracking info that the package was out for delivery, I went ahead and listed my current phone on eBay with a buy it now price. I figured it would take a few days to sell, but no, it sold within a few hours. So now I must send off my current phone to the buyer who has already paid me and I have no new phone. Called Google and was told that they would open an investigation and would refund the full amount of my order, but that I would have to place a new order on the Play store if I wanted to replace the stolen Nexus 5. Of course the Play store is now out of stock and new orders are having to wait 3-4 weeks for it to ship.

    My Nexus 5 was stolen by UPS-dsc02004.jpg
    My Nexus 5 was stolen by UPS-dsc02002.jpg
    My Nexus 5 was stolen by UPS-dsc02001.jpg
    My Nexus 5 was stolen by UPS-dsc01997.jpg
    11-08-2013 10:05 AM
  2. VDub2174's Avatar
    Sorry to hear that

    Did you contact UPS as well?
    11-08-2013 10:08 AM
  3. GoBigRed79's Avatar
    That sucks. At least you are being made whole by Google. I had a similar thing happen to me once with DHL a few years ago. No fun and a huge pain in the ***.

    Do you know your UPS driver? Same guy has been delivering my stuff for years.
    Jonneh likes this.
    11-08-2013 10:08 AM
  4. krifor03's Avatar
    That Suck!, this always happens to a few people, because people are jerks. I would think google would try to rush you one? Postal gods have mercy on my PS4
    Jonneh and thesurfingislander like this.
    11-08-2013 10:13 AM
  5. Higgs1's Avatar
    Didn't it require a signature? I had to sign for mine.
    11-08-2013 10:13 AM
  6. Shilohcane's Avatar
    Didn't it require a signature? I had to sign for mine.
    UPS just knocked on the door and were walking back to the truck before I got to the door. No Signature and I even said thanks to the driver walking back to the truck.
    11-08-2013 10:23 AM
  7. angry english's Avatar
    Thats terrible, im really sorry to hear that happened to you, and sadly its not google`s fault, i hope this guy who did this not only gets fired, i hope he is also reported to the police and charged with theft, what a scummer
    11-08-2013 10:27 AM
  8. DroBoy's Avatar
    UPS just knocked on the door and were walking back to the truck before I got to the door. No Signature and I even said thanks to the driver walking back to the truck.

    Already suspect on the UPS driver, because any electronic item I ever bought for $100 plus I always had to sign for Fedex, USPS or UPS. Sorry to hear this suck you have to wait longer now. Should file a complaint with UPS and ask to be compensated
    11-08-2013 10:31 AM
  9. Gekko's Avatar
    11-08-2013 10:33 AM
  10. So Cold's Avatar
    Already suspect on the UPS driver, because any electronic item I ever bought for $100 plus I always had to sign for Fedex, USPS or UPS. Sorry to hear this suck you have to wait longer now. Should file a complaint with UPS and ask to be compensated
    Mine was the same as the op, I was in the kitchen cooking when I heard ,"the knock" I went straight for the door and the ups guy was already out of site and my phone was tucked up against the wall. No signature required

    Sent from my Nexus 5 using Tapatalk
    11-08-2013 11:02 AM
  11. corgi1's Avatar
    Didn't it require a signature? I had to sign for mine.
    No did not require a signature, but in this case it would not have made a difference. I was home when it was delivered, I even told the driver "thanks" as he was walking back to the truck. Don't think it was the driver that took the phone, but it could be, no way to know for sure. My guess is that someone at one of the multiple sorting stations it passed through from Kentucky to California took it and taped the end and sent it on its way to me. After reporting it to Google, I received an email asking for consent for Google to disable the phone that has the IMEI/Serial # of what was shipped to me. So whoever got it may just have a brick now.
    Jonneh and itic like this.
    11-08-2013 11:06 AM
  12. Emily Soldal's Avatar
    The IMEI number should be on the box, you can disable the phone through there.
    Rookie4sho likes this.
    11-08-2013 11:11 AM
  13. dwd3885's Avatar
    that stinks man. Definitely been without a phone before. I just use a go phone from AT&T on Amazon for like $20 in the meantime.
    11-08-2013 11:12 AM
  14. happasaiyan's Avatar
    32GB version?

    I have one I am trying to get rid of. I'll sell it to you for exactly what I paid for it. PM me if interested.
    11-08-2013 11:12 AM
  15. AzD's Avatar
    I did not have to sign for mine. I very rarely have to sign for UPS deliveries.
    11-08-2013 11:18 AM
  16. Slender Troll's Avatar
    As someone who used to work for UPS, they usually don't ask for a signature unless you have specified that you want to sign for it. Also, there are delivery settings you can manage on their website: https://wwwapps.ups.com/mcdp?loc=en_US

    Sent from my Nexus 4 using Tapatalk
    jdbii, adriandb and Jonneh like this.
    11-08-2013 11:21 AM
  17. Dolfan058's Avatar
    OP - that's terrible news

    Happasaiyan - nice touch not over-charging! Hopefully OP buys through you. Good karma vibes and hipster cats your way
    jmorris20012001 likes this.
    11-08-2013 11:24 AM
  18. pagger's Avatar
    Not that old chestnut! What's in the box? Don't do it give him a break (kit kat?)
    11-08-2013 11:25 AM
  19. turdbogls's Avatar
    second time i have heard about this. other one was from REDDIT. some guy "got his package" while he was at work, once home package was nowhere to be found. file complaint with UPS and google, couple days later the package showed up at his doorstep, clearly tinkered with (both brown delivery and original box) with no tape on brown box, and sticky tabs removed and replaced on original box. phone was there. he said that UPS probably questioned the driver and replaced everything and delivered it. who knows though.

    he also said that the play store said it was 3-4 weeks for shipping, but he ordered a new one anyway and it shipped the next day....so just try it i guess.
    11-08-2013 11:28 AM
  20. mrsmumbles's Avatar
    I have asked for signing but it's been unreliable. This time the fool left it outside my door when I wasn't here. Usually they don't come until past 12pm and I thought it would be OK because I'd be home by then. Instead he came by 10am and I saw it when I came back and I'm extremely lucky it wasn't taken. Many of my packages have been taken here and the last place I lived.

    I never received the case I ordered for my f7 from FedEx either, in September. But UPS are the most problematic carrier in my experience.

    Sent from my LG870 via Tapatalk 2
    11-08-2013 11:29 AM
  21. Rabbiddog's Avatar
    @corgi1, I can tell you that this is not uncommon. I used to work for UPS and phones especially, were some of the most stolen items off the sorting line because they are typically an expensive electronic and are easily pocketed. The way you described the packaging (both external and internal) being torn and re taped is indicative of someone stealing it off the sorting line. So far you have done the right thing and taken photos of the packaging. DO NOT THROW THE PACKAGING AWAY! Call UPS and file a claim. Typically they will send someone out to look at the packaging and take a statement. It may take some time, but eventually you should get a replacement device (or a refund depending on their relationship to the company shipping out the device).
    11-08-2013 11:31 AM
  22. GoBigRed79's Avatar
    I would think that it probably happened in one of the UPS distribution centers. Being a UPS driver is actually a really good job. They get paid very well, good benifits, ect. Guys work loading trucks for years waiting around for a driver spot to open. I just can't see a driver risking his job to steal a phone, considering he is going to be the first one questioned about it.

    That said, he should have noticed that the box appeared tampered with and should have waited for you to come to the door.
    11-08-2013 11:36 AM
  23. Rabbiddog's Avatar
    I would think that it probably happened in one of the UPS distribution centers. Being a UPS driver is actually a really good job. They get paid very well, good benifits, ect. Guys work loading trucks for years waiting around for a driver spot to open. I just can't see a driver risking his job to steal a phone, considering he is going to be the first one questioned about it.

    That said, he should have noticed that the box appeared tampered with and should have waited for you to come to the door.
    You would be correct too. Most of the stealing is done by those working the sorting lines and who are usually temps. Most of the full timers who have been around a while do not do this and will report it when they see it.
    11-08-2013 11:45 AM
  24. SevereDeceit's Avatar
    When I ordered my Nexus 7 from Google UPS dropped it off at my door no signature required.
    11-08-2013 12:15 PM
  25. DirkBelig's Avatar
    My apartment replaced the mailboxes and the new ones didn't have doorbells so UPS has tended to just leave boxes on the porch. I had an HP TouchPad ganked because of that. Once they left the box on the edge of the porch where someone could see it from the street and swipe it without even having to go up the stairs AND it wasn't under the roof, so if it has been raining (as it did a couple hours later) it would've been soaked and sitting in a puddle.

    I try to have stuff delivered to my g/f's house because there's usually someone there to sign for things, but Google shocked me by actually shipping my Nexus 5 the next day. I left a note for them to leave the package in between the doors. I came home to find it in the hall in front of my apartment door, courtesy a neighbor.

    I've got a new Straight Talk SIM coming and the site said a signature would be necessary. It's coming via FedEx; we'll see.

    UPDATE: I came home from work yesterday to find a door tag from FedEx. There was no address on it or identifying marks as to who it was for. I hadn't received a shipping notice, but found it in my spam folder for some reason. Tracked it and confirmed it was my tag. I signed the bottom and left it out and when I woke up today, I had the package in the door. Nice, though it's kinda weird that more care was taken with a $7 SIM than a $400 phone.
    11-08-2013 12:24 PM
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