1. ttwiitch's Avatar
    I just ordered a 32gb white Nexus 5 from Wirefly for $119. I specifically asked the rep if, It was 32gb multiple times and he said yes. Then prompted me to the online listing which indeed says 32gb.....
    But now looking through the other specs (which I already know), its listed to have expandable storage, a 1.5ghz processor, a 5" wvga display.....

    I know all this is incorrect!
    Now, I'm very worried it's NOT 32GB!! FML.

    What do you guys think???

    Posted via Android Central App
    11-08-2013 02:47 PM
  2. angry english's Avatar
    you can return it if its a fake cant you or not what you wanted?
    11-08-2013 03:12 PM
  3. ttwiitch's Avatar
    you can return it if its a fake cant you or not what you wanted?
    I don't understand the second part of what you wrote?

    Also, how can it be fake from wirefly??

    Posted via Android Central App
    11-08-2013 03:31 PM
  4. patruns's Avatar
    You should be more worried if it is even a Nexus 5. No nexus devices have expandable storage.

    Edit: Not sure where you are seeing that. I only see 2 listings: Wirefly Search

    Edit: Now I see it and that is incorrect. 32GB is all you get.
    11-08-2013 03:33 PM
  5. scorpiodsu's Avatar
    Well here's there full description. I would venture to say that it is a Nexus 5 as most details are correct and some are not. I mean we see this kind of stuff on the manufacturer's site themselves and carrier pages. But at the end of the day, if they send you the wrong one, send it back. Here's the one thing I would be concerned about.... you had to order 1 for Sprint right? On Sprint's own site they don't appear to even have a 32GB option. In their description they have a 16GB ROM and when adding to cart there's no option to select capacity. Am I missing something? Are you actually able to order a 32GB version for Sprint not from the play store? Again, am I missing something?

    From Sprint's site:


    Specs
    Operating system
    Android 4.4
    Battery information
    2300 mAh Embedded Li-Pol
    Talk time
    Up to 13 hours
    Dimensions
    5.43" x 2.72" x 0.34"
    Display
    5" Full HD IPS
    Weight
    4.6 oz
    Processor
    2.2 GHz Quad-core processor
    Memory

    2GB RAM/16GB ROM

    Bluetooth profiles
    A2DP, AVRCP, GAVDP, PBAP, HSP, HID, GOEP, SDAP/SDP, OPP, SPP, PAN, Stereo Streaming

    What's in the box
    2300 mAh Embedded Li-Pol
    Micro USB
    11-08-2013 03:39 PM
  6. ttwiitch's Avatar
    You should be more worried if it is even a Nexus 5. No nexus devices have expandable storage.

    Edit: Not sure where you are seeing that. I only see 2 listings: Wirefly Search

    Edit: Now I see it and that is incorrect. 32GB is all you get.
    Yes 32gb is all that's listed. When I placed my order, the rep said the 16gb model was out of stock.

    What concerned me is that I'm getting the 32gb model for $119 on contract, which its the same price (I believe) as the 16gb.

    So that made me skeptical :-/ then I saw all the other 'typo' listings; 5" wvga display, 1.5ghz processor, expandable storage.

    Well, updated story, I just called back acting like if I was going to buy it and explained these concerns. The rep then told me that it is a Quad core snapdragon 800 2.2ghz, full 1080p, non expandable storage (So that's a relief). She went on by saying though, that it IS 32gb.

    Anyways, 14 days satisfaction guaranteed full refund.

    Any chance Wirefly sells fake phones??

    Posted via Android Central App
    11-08-2013 04:11 PM
  7. ttwiitch's Avatar
    Well here's there full description. I would venture to say that it is a Nexus 5 as most details are correct and some are not. I mean we see this kind of stuff on the manufacturer's site themselves and carrier pages. But at the end of the day, if they send you the wrong one, send it back. Here's the one thing I would be concerned about.... you had to order 1 for Sprint right? On Sprint's own site they don't appear to even have a 32GB option. In their description they have a 16GB ROM and when adding to cart there's no option to select capacity. Am I missing something? Are you actually able to order a 32GB version for Sprint not from the play store? Again, am I missing something?

    From Sprint's site:


    Specs
    Operating system
    Android 4.4
    Battery information
    2300 mAh Embedded Li-Pol
    Talk time
    Up to 13 hours
    Dimensions
    5.43" x 2.72" x 0.34"
    Display
    5" Full HD IPS
    Weight
    4.6 oz
    Processor
    2.2 GHz Quad-core processor
    Memory

    2GB RAM/16GB ROM

    Bluetooth profiles
    A2DP, AVRCP, GAVDP, PBAP, HSP, HID, GOEP, SDAP/SDP, OPP, SPP, PAN, Stereo Streaming

    What's in the box
    2300 mAh Embedded Li-Pol
    Micro USB
    Apparently Wirefly offers 32gb version on contract, not directly from the Sprint store. Neither best buy offers 32gb either. Only Google play and now Wirefly.

    Posted via Android Central App
    11-08-2013 05:11 PM
  8. ttwiitch's Avatar
    Yes 32gb is all that's listed. When I placed my order, the rep said the 16gb model was out of stock.

    What concerned me is that I'm getting the 32gb model for $119 on contract, which its the same price (I believe) as the 16gb.

    So that made me skeptical :-/ then I saw all the other 'typo' listings; 5" wvga display, 1.5ghz processor, expandable storage.

    Well, updated story, I just called back acting like if I was going to buy it and explained these concerns. The rep then told me that it is a Quad core snapdragon 800 2.2ghz, full 1080p, non expandable storage (So that's a relief). She went on by saying though, that it IS 32gb.

    Anyways, 14 days satisfaction guaranteed full refund.

    Any chance Wirefly sells fake phones??

    Posted via Android Central App
    Bump
    ?

    Posted via Android Central App
    11-08-2013 09:04 PM
  9. UJ95x's Avatar
    Bump
    ?

    Posted via Android Central App
    Bump on what? If they sell fake phones?
    I would wait until you get it before worrying about it

    Posted via Android Central App
    11-08-2013 09:08 PM
  10. thekarens's Avatar
    I've ordered on Wirefly with no problems. I'd be surprised if they send a 32gb since neither Sprint or BB is selling the 32gb for Sprint, but can't hurt to try.

    Sent from my Nexus 7 using Tapatalk 4
    11-08-2013 09:13 PM
  11. scorpiodsu's Avatar
    I've ordered on Wirefly with no problems. I'd be surprised if they send a 32gb since neither Sprint or BB is selling the 32gb for Sprint, but can't hurt to try.

    Sent from my Nexus 7 using Tapatalk 4

    Yeah I've had no problems with them either but I'm not you about the 32GB. Surprised anyone is selling a 32GB for Sprint other than the play store.
    11-08-2013 09:59 PM
  12. ttwiitch's Avatar
    Cool, thanks for your replies :-)

    Posted via Android Central App
    11-08-2013 10:39 PM
  13. wirefly_kim's Avatar
    Hi ttwiitch - sorry if there were any misunderstandings during the sales transaction, but we'd be glad to review that and take a look at the specifics of the phone you got. Would you mind emailing us your order number to OnlineSupport@Wirefly.com? If you give us a contact number, we'll reach out to you at a time that works best for you. If you're not satisfied with the phone for any reason, we certainly want to make that right for you - we're happy to exchange the device or work out whatever we need to. Thanks for your interest in Wirefly! Kim
    gmurphy0487 likes this.
    11-10-2013 09:50 AM
  14. VagabondSteve's Avatar
    Hi ttwiitch - sorry if there were any misunderstandings during the sales transaction, but we'd be glad to review that and take a look at the specifics of the phone you got. Would you mind emailing us your order number to OnlineSupport@Wirefly.com? If you give us a contact number, we'll reach out to you at a time that works best for you. If you're not satisfied with the phone for any reason, we certainly want to make that right for you - we're happy to exchange the device or work out whatever we need to. Thanks for your interest in Wirefly! Kim
    NICE! +1 for paying attention to the posts AND for your statement of support!
    11-10-2013 08:32 PM
  15. ttwiitch's Avatar
    Hi ttwiitch - sorry if there were any misunderstandings during the sales transaction, but we'd be glad to review that and take a look at the specifics of the phone you got. Would you mind emailing us your order number to OnlineSupport@Wirefly.com? If you give us a contact number, we'll reach out to you at a time that works best for you. If you're not satisfied with the phone for any reason, we certainly want to make that right for you - we're happy to exchange the device or work out whatever we need to. Thanks for your interest in Wirefly! Kim
    Thanks!
    Well my phone is due to arrive tomorrow so if I have ANY problems, I'll for sure get back to you...
    Thank you :-)

    Posted via Android Central App
    11-11-2013 09:44 PM
  16. Shadow_89's Avatar
    They are shipping 16 GB versions.
    This seems like a bait and switch / false advertising, given that the description now states that it is indeed the 16 GB version.

    What a waste of my time. Horrible service Wirefly.
    Ill make sure not to ever recommend you.
    11-12-2013 02:21 PM
  17. Chuckl's Avatar
    I ordered a 32gig Nexus 5 from Wirefly, they have changed the spec on their page now to read 16gig. Oh course I received a 16gig model. Spoke with a manager about a return and to make sure I was sent a 32gig back, not 16gig. Everything seemed like it was going to be ok, then today I get an email stating the phone I shipped back is not the one they sent me???? Another phone call to a manger, now I have to wait 24 hours for them to verify the phone I sent back was the actually one they shipped me. If I get a 32gig model after all thus I will be extremely surprised. I used Wirefly in the past several time with great success, this will definitely be my last time dealing with them.
    11-12-2013 02:44 PM
  18. Shadow_89's Avatar
    I ordered a 32gig Nexus 5 from Wirefly, they have changed the spec on their page now to read 16gig. Oh course I received a 16gig model. Spoke with a manager about a return and to make sure I was sent a 32gig back, not 16gig. Everything seemed like it was going to be ok, then today I get an email stating the phone I shipped back is not the one they sent me???? Another phone call to a manger, now I have to wait 24 hours for them to verify the phone I sent back was the actually one they shipped me. If I get a 32gig model after all thus I will be extremely surprised. I used Wirefly in the past several time with great success, this will definitely be my last time dealing with them.
    I just got off the phone with them.
    They will simply tell you to send it back and a "We're sorry". Kinda worthless when you waited for the phone just to have this happen. Its back ordered at the Play Store, so here comes more waiting.
    I wish they had offered me a 32 GB even if they lost money, just to satisfy me as a customer. They of course would not do this, because they only try to fix the issue with what they have in stock. I will definitely write a bad review in Better Business Bureau.

    My family and friends always come to me for their tech purchases, I will definitely not be recommending Wirefly to anyone.
    11-12-2013 04:49 PM
  19. scorpiodsu's Avatar
    Yeah I was alittle skeptical given that the only place that seems to have a 32GB is the play store and not Sprint or Best Buy. Wirefly for the most part has been decent in my experience. Good luck guys.
    11-12-2013 05:16 PM
  20. lalakersfan88's Avatar
    i just got my phone from wirefly....when i opened up the box, i didn't find a sim card tool to open up the sim card tray. was wondering if wirefly took it out and already stuck a sim card in.
    11-14-2013 02:20 AM
  21. eric3316's Avatar
    Thanks!
    Well my phone is due to arrive tomorrow so if I have ANY problems, I'll for sure get back to you...
    Thank you :-)

    Posted via Android Central App
    And???
    11-14-2013 07:06 AM
  22. miller7796's Avatar
    In my one experience with Wirefly, I learned to not buy from them and to not believe anything on their website. Good luck with your purchase. Oh, and don't change your plan within six months, otherwise they will see it as a termination and add $200 to your credit card.
    11-14-2013 07:51 AM
  23. ttwiitch's Avatar
    And???
    16gb! False advertisement to the MAX! I reached out to them but nothing was done other than a sorry. I told them, I asked the rep MANY times before purchasing to confirm....they still just replied sorry, we only deal with the 16gb version. I was SO mad.

    So what can we do??!

    Posted via Android Central App
    11-18-2013 12:32 AM
  24. Shadow_89's Avatar
    16gb! False advertisement to the MAX! I reached out to them but nothing was done other than a sorry. I told them, I asked the rep MANY times before purchasing to confirm....they still just replied sorry, we only deal with the 16gb version. I was SO mad.

    So what can we do??!
    Just request an RNA and send it back. The shipping label comes with the original package, just make sure to write down the RNA number provided by them.
    I sent mine back last week and am still waiting for them to receive it, refund me and roll everything back.

    Do note that I never activated the phone, yet they did still automatically activate it and renewed my contract. I expected the contract, but not the remote activation that left me without a phone for about an hour. I had to go online and revert back to my old phone.

    This was my first experience and definitely my last one with Wirefly. I also asked the rep several times before purchasing.
    At first they did not believe me that they had changed the information of the phone. I never believed them since the beginning, so I took screenshots of everything, and even when I provided them, they were still skeptical for awhile. Until I talked to someone in escalation department did they admit it was their mistake.
    After discussing several minutes, they offered me an SD card. I told them it was not expandable, and of course they claimed it was. Took some more time to "look into it"... I was very close to just hanging up on them but I refrained from it.

    Overall horrible experience, lots of false advertising and straight out bad customer service.
    Never buy from Wirefly!
    11-20-2013 04:39 PM
  25. ttwiitch's Avatar
    Just request an RNA and send it back. The shipping label comes with the original package, just make sure to write down the RNA number provided by them.
    I sent mine back last week and am still waiting for them to receive it, refund me and roll everything back.

    Do note that I never activated the phone, yet they did still automatically activate it and renewed my contract. I expected the contract, but not the remote activation that left me without a phone for about an hour. I had to go online and revert back to my old phone.

    This was my first experience and definitely my last one with Wirefly. I also asked the rep several times before purchasing.
    At first they did not believe me that they had changed the information of the phone. I never believed them since the beginning, so I took screenshots of everything, and even when I provided them, they were still skeptical for awhile. Until I talked to someone in escalation department did they admit it was their mistake.
    After discussing several minutes, they offered me an SD card. I told them it was not expandable, and of course they claimed it was. Took some more time to "look into it"... I was very close to just hanging up on them but I refrained from it.

    Overall horrible experience, lots of false advertising and straight out bad customer service.
    Never buy from Wirefly!
    This.
    But, I like the phone so much...I just kept it. I did go and complain....and they sent me a free Bluetooth headset. Wootidoo :-(

    Posted via Android Central App
    11-21-2013 07:59 PM

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