1. dotcom414's Avatar
    Upon getting my new Nexus 5, my excitement was dulled a bit when I noticed there was a dead pixel right in the middle of the screen. I just wanted to throw out there that Google Customer Service quickly authorized a replacement, and I get to keep the original until the replacement comes. Downside, I get to wait 4-5 for the replacement.

    Overall I'm very happy with how the situation turned out.
    11-08-2013 06:46 PM
  2. palandri's Avatar
    What color was the dead pixel?
    11-08-2013 07:29 PM
  3. SteveISU's Avatar
    They're sending me out a replacement because my power button is looser than a porn star. I wouldn't have bothered for a little movement, but this thing rocks back and forth a ton. No questions asked and very accommodating.
    nickgalaxys4 likes this.
    11-08-2013 09:03 PM
  4. nickgalaxys4's Avatar
    My power button is like that as well, maybe not that loose it's part of the design


    They're sending me out a replacement because my power button is looser than a porn star. I wouldn't have bothered for a little movement, but this thing rocks back and forth a ton. No questions asked and very accommodating.
    11-08-2013 09:09 PM
  5. Perry Blake's Avatar
    Earpiece mic was dead with my Nexus 5. Got a RMA setup within a hour of receiving the phone on Monday. My email said 3-4 weeks, but I actually got my phone this last Wednesday. Google has really improved their customer service since the Nexus 4 fustercluck.
    11-08-2013 09:21 PM
  6. dotcom414's Avatar
    The dead pixel was green

    Edit: Darn missed the quote.
    11-08-2013 10:52 PM
  7. androidpirate's Avatar
    i have either a spec of dust or dead pixel (black) top right corner, wondering if i should even bother with getting a replacement as i can only see it with my eye about 2-3 inches away from the screen... spoke too soon, found 3 other dead pixels when i checked again, 2 of them were middle of screen. and now i can see them at normal phone distance away (only with solid colors)...
    11-09-2013 02:54 AM
  8. mrkalel's Avatar
    Dead pixel on my white, RMA setup...was told about the quick shipping for a replacement...we shall see... (Liking the device more and more. My 4th Nexus, came from GE S4)
    11-09-2013 03:44 AM
  9. palandri's Avatar
    The dead pixel was green

    Edit: Darn missed the quote.
    A dead pixel is always black. A stuck pixel is any other color. Lots of times you can fix a stuck pixel with the eraser trick or running one of the stuck pixel videos on YouTube.

    I bought a new monitor a few years ago, and it had about 7 stuck pixels in the middle of the screen. I did the eraser trick and haven't had a problem since.
    11-10-2013 09:16 AM
  10. dotcom414's Avatar
    A dead pixel is always black. A stuck pixel is any other color. Lots of times you can fix a stuck pixel with the eraser trick or running one of the stuck pixel videos on YouTube.

    I bought a new monitor a few years ago, and it had about 7 stuck pixels in the middle of the screen. I did the eraser trick and haven't had a problem since.
    Ya, I had tried those tactics also.

    Anyways the replacement has been shipped, surprisingly before the 4 week mark Ya!
    palandri likes this.
    11-11-2013 06:29 PM
  11. mliang87's Avatar
    What was the process to get the new device?

    Did you have to submit some info online or did you call?

    If so, what number did you call?

    I may have to do the same for an issue on my device.
    11-14-2013 03:29 PM
  12. Friendly Bomb's Avatar
    I phoned for a replacement on 11 Nov. Got an email today saying the new one has shipped
    I have one dead pixel and they just asked if I'd tried anything to clear it
    You can find the contact numbers here: https://support.google.com/googleplay/answer/3053039
    11-15-2013 12:28 PM
  13. slik6996's Avatar
    My phone no longer vibrates. Never dropped it or anything. Is that worth a replacement or should I leave it be?
    11-15-2013 01:07 PM

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