[N4Newbie]

Suggest you all check your phone's hardware version instead of fretting over serial numbers.

Turn phone on, then long-press power button until menu appears. Tap Power Off.

Simultaneously press and hold both volume down and power buttons for a few seconds. Boot screen will appear. What is listed for "HW VERSION"? Mine is rev_11.

Press the power button to boot the phone normally. DO NOT play with the volume buttons unless you want to risk accidentally wiping your phone.

[micber]

Can you tell me how you got them to replace the phone? they said they will not unless it is stopping the fuctioning of the phone?? Can you email me at michael_berry67@hotmail.com with your answer or guidence? I bought three of these phones 2x16 and 1x32) and the rattle drives me nuts!

[gidgiddonihah]

Can you tell me how you got them to replace the phone? they said they will not unless it is stopping the fuctioning of the phone?? Can you email me at XXXXXXXXXX@XXXXX.com with your answer or guidence? I bought three of these phones 2x16 and 1x32) and the rattle drives me nuts!

1. Take your email down. We can handle everything on the forums directly and it's not a good idea posting your email on the Internet.

2. Just call back again. Be polite and explain that the rattling is way too loud and you worry that there may be something really wrong with it. If it rattles when you tap the screen then that is a defect they should take care of. Doubt that you'll get a second negative response as they have been good to me every time I have called.

Sent from my Nexus 5 using Tapatalk

[polisan]

Hello from Trkiye. I'm so confused. Which one serial number should I buy now? Thanks for your answers.

[gidgiddonihah]

Hello from Trkiye. I'm so confused. Which one serial number should I buy now? Thanks for your answers.

Doesn't really matter. Each has pros and cons plus the serial numbers aren't 100% accurate when trying to figure out what revision you are getting.

Sent from my Nexus 5 using Tapatalk

[canucks4life]

On a side note does anyone know how long it takes for Google to remove credit card authorization once UPS delivers RMA...I need to get another replacement

[gidgiddonihah]

On a side note does anyone know how long it takes for Google to remove credit card authorization once UPS delivers RMA...I need to get another replacement

They say 14 days but people have reported they release holds before they even get the package.

Sent from my Nexus 5 using Tapatalk