Hi Guys,
I just wanted to ask a question as regards to getting my Nexus 5 replaced. I had it delivered from Google this Friday just gone. I've since discovered that NFC doesn't work at all on my device. Now, I know I'm entitled to a replacement as the hand set is defective. But my question is this: How to google handle the replacement? Do they send out a courier with the replacement device, who in turn takes back the defective device? Or do I have to first send my defective device to them and wait for them to send a replacement, therefore leaving me without a phone for x amount of time?
Thanks in advance for any help and advice.
I just wanted to ask a question as regards to getting my Nexus 5 replaced. I had it delivered from Google this Friday just gone. I've since discovered that NFC doesn't work at all on my device. Now, I know I'm entitled to a replacement as the hand set is defective. But my question is this: How to google handle the replacement? Do they send out a courier with the replacement device, who in turn takes back the defective device? Or do I have to first send my defective device to them and wait for them to send a replacement, therefore leaving me without a phone for x amount of time?
Thanks in advance for any help and advice.