11-01-2021 01:14 PM
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  1. BrandonSMcLeod's Avatar
    After spending hours searching through forums I could not find an answer. But I worked out a workaround. This is on Android 7.
    1. Turn off mobile data.
    2. Set the mobile data limit to 0.0mb per month.

    You then get a prompt 'mobile data reached' data paused.

    This seems to completely stop data usage.

    You do keep getting the prompt asking if you wish to resume data. But just keep saying No.

    Your welcome!!


    That is a frustrating but helpful solution. I've had my mobile data off for weeks and my provider is showing abotu 1.5gb of usage in that time. I get $10 off if I stay under 2gb so it's really annoying to have it using data when I have mobile data turned off.
    08-16-2018 09:47 AM
  2. orfc's Avatar
    I have Mobile data set to OFF and the Data enabled box (under Mobile network settings) deselected but my 'phone is still using data!!! Does anyone understand what is happening? The usage statistics suggest Maps, Google Services and Android OS are the worst culprits. I'm on PAYG and do not want to pay for data, I'm happy to just use WiFi.
    Resurrecting an old thread here but this is the top hit I got when having the same problem and googling, and now I think I have an answer (works for me)...

    Turn off Location Services. Not just GPS Only, but off.

    This is what was causing my phone to trickle use mobile data even with mobile data 'switched off'. Switching it to GPS only didn't seem to help, off altogether did.

    Android v7.1.1
    03-18-2019 09:48 AM
  3. JoelMac's Avatar
    The same thing is happening for me. Android 10 on Pixel 3a. Mobile data is being consumed while mobile data is turned off. Sometimes mobile data is used while connected to wifi. switching on airplane mode will stop it, but that's not a good solution. Doesn't happen all the time, haven't figured out what might be causing it.

    This seems to have been a problem for a small number of people for a long time. I'd like to see it fixed as it's not just an annoyance, this actually costs people money.

    I share my phone with my wife so we use multiple users on the phone. I've notice some other bugs related to having multiple users on the phone, so I'm wondering if that has something to do with it. When I long press the mobile data button in the top pull down menu while in a non admin user, the Settings app crashes. That may play a role, but there have been times, after a fresh restart, that mobile data was used while off.
    01-17-2020 11:33 AM
  4. fede01_8's Avatar
    I have an Android 10 ROM and have this issue. I wonder if it's something in the custom ROM or is a problem common in Android 10.
    09-27-2020 10:23 AM
  5. jayjoshi88's Avatar
    The same thing is happening for me. Android 10 on Pixel 3a. Mobile data is being consumed while mobile data is turned off. Sometimes mobile data is used while connected to wifi. switching on airplane mode will stop it, but that's not a good solution. Doesn't happen all the time, haven't figured out what might be causing it.

    This seems to have been a problem for a small number of people for a long time. I'd like to see it fixed as it's not just an annoyance, this actually costs people money.

    I share my phone with my wife so we use multiple users on the phone. I've notice some other bugs related to having multiple users on the phone, so I'm wondering if that has something to do with it. When I long press the mobile data button in the top pull down menu while in a non admin user, the Settings app crashes. That may play a role, but there have been times, after a fresh restart, that mobile data was used while off.
    I am facing the same issue with Android 11.
    Not sure how to handle it.
    Please share if you are able to get any solution to this.
    Thanks,
    Jay
    10-28-2020 03:13 AM
  6. JoelMac's Avatar
    I think I've finally found out what was causing this to happen on my Pixel 3a and 4a. It appears to be caused by the "MMS messages - Send and receive when mobile data is off" setting. When enabled sending or receiving an MMS message (like one with a photo) will trigger the mobile data to turn on, if it was off, so that the message can be sent/received. This is a good feature, I like that, but it doesn't turn off again, at least not right away, maybe it does eventually. There's also no indication that the mobile data has been turned on, the Mobile data toggle in the settings still shows disabled. Turning it on and off again does not turn it off. Also, mobile data is turned on for everything. I expected this setting to only turn data on for the amount of time it takes for the transfer to complete and then turn right back off again. My carrier doesn't charge for data usage that is for MMS message, so that would work for me. I think when data is turned on in this way it should also filter the data so that only data for the MMS message is allowed through, all other apps should be blocked.

    I've been trying to figure this out for years. Dozens of emails with Pixel support got me nowhere. They suggested doing multiple factory resets without restoring from backups and safe mode, but I'm able to reproduce the issue after all that while in safe mode. I finally found this which describes my issue exactly: https://support.google.com/pixelphon...g?hl=en&dark=1

    This is a bug that needs to be fixed, but at least I know what is going on now and can work around it. It's pretty annoying to have to turn data on and off manually whenever I want to sent/receive an MMS though.
    09-20-2021 01:00 PM
  7. JoelMac's Avatar
    This appears to have been fixed in Android 12!
    11-01-2021 01:14 PM
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