1. Erebuss's Avatar
    The past week my phone has started not responding and just having a black/blank screen. I can tell it's running, I get notification sounds and stuff, but it just won't respond. I can reset it by holding the power and volume up button, and that seems to fix it for some random amount of time, but eventually the screen will die again. Any advice?
    06-07-2014 11:38 PM
  2. mobilecrackers's Avatar
    The past week my phone has started not responding and just having a black/blank screen. I can tell it's running, I get notification sounds and stuff, but it just won't respond. I can reset it by holding the power and volume up button, and that seems to fix it for some random amount of time, but eventually the screen will die again. Any advice?

    Go to recovery and see whether the problem exist
    if the problem exist then it is an hardware problem
    06-07-2014 11:39 PM
  3. B. Diddy's Avatar
    Follow these steps to boot into Recovery, and select Wipe Cache Partition to see if that helps.

    http://forums.androidcentral.com/nex...-recovery.html
    06-08-2014 12:00 AM
  4. Erebuss's Avatar
    I did a factory reset and within 20 minutes of that it did it again. Now I tried wiping the cache partition and haven't had the problem yet. We'll see though.
    06-08-2014 03:45 AM
  5. Erebuss's Avatar
    Well, this seemed to work for awhile, but then it happened again late last night. Plugging the phone in to the charger turned the screen back on however, even though the battery was still nearly fully charged. Could it possibly be a battery issue?
    06-09-2014 04:22 PM
  6. B. Diddy's Avatar
    That just shouldn't be happening. It might be some hardware problem. You might need to talk to Google about it: https://support.google.com/nexus/?hl=en#topic=3424348, and click on the "Contact Us" button at the top right.
    06-09-2014 06:42 PM
  7. Iggymart's Avatar
    The past week my phone has started not responding and just having a black/blank screen. I can tell it's running, I get notification sounds and stuff, but it just won't respond. I can reset it by holding the power and volume up button, and that seems to fix it for some random amount of time, but eventually the screen will die again. Any advice?
    Just out of curiosity, are you using any third party lock screen app?
    Is the screen completely black or can you at least see the 3 capacitive buttons at the bottom?
    I ask these questions because I encountered a black screen the other day after trying a lock screen app.

    Posted via Android Central App
    06-10-2014 06:41 AM
  8. N4Newbie's Avatar
    Boot the phone into Safe Mode If it functions correctly in safe mode, then you have a misbehaving app.

    To boot Safe Mode:

    1) Turn phone on
    2) Press and hold the power button until menu pops up
    3) Long press on the Power Off option until this pops up

    Black Screen-safe-mode.jpg

    4) Tap OK.
    06-10-2014 08:57 AM
  9. Erebuss's Avatar
    Nope, not using any 3rd party lock stuff. And it's a pain because I can't force it to duplicate the problem, it seems completely random. Sometimes it'll lock up for hours, sometimes it'll lock up for less than 30 seconds. And it's gone a few days without it happening, and then will all of a sudden lock up out of nowhere.
    06-11-2014 08:57 PM
  10. jball32's Avatar
    Try fixing permissions or even
    a different kernel

    Nexus 5 via Android Central App
    06-13-2014 10:03 PM

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