12-30-2014 01:05 PM
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  1. akuki's Avatar
    Need help with Nexus 5 data settings. After 9 mos of less than 3GB/mo, I've used 2.8GB in the first 3 days of this mo, because pre-authorized wifi no longer overrides mobile data.

    Just hung up with a level 2 T-Mo rep who said I should be changing my Settings/More/Mobile Networks/Data Enabled EVERY TIME I want to switch between wifi & data! I told her I had received a pop-up notice a few days ago asking for authorization to track my location, data, etc. use, which I declined. The rep didn't know anything about it, & said (unconvincingly) she'll call me if she finds out anything about it.

    This sound familiar to anyone? Or have I inadvertantly changed something in my settings? Thanks for your help.

    Sent from my Nexus 5 via Android Central App
    09-11-2014 02:30 PM
  2. Javier P's Avatar
    That's weird. WiFi should override mobile and I don't think there's a setting to easily change that. Could be an app that you downloaded or something hidden in your carrier settings.
    Check in mobile usage where all that data has been spent. Maybe it's a background process doing funny things (sync, upload?).

    Until you find out you could try Power Toggles to switch mobile off with just one tap. It can be done from the notifications or with a widget on your homescreen.
    09-11-2014 03:29 PM
  3. Bigballer's Avatar
    did you try a factory reset and go from there?
    09-11-2014 03:45 PM
  4. Shilohcane's Avatar
    akuki

    What is your phone service provider? First thing I would do is start deleting Apps that were not important. First App I would look at most people have is Facebook and their new FB Messenger that is now trying to track people so they can make money off where you go. You can always reach FB over the internet via a Browsers on your phone where you don't give FB the power to use your GPS and cell data plan.

    Not saying it is Facebook but I would be looking at any App that has updated or been installed since your data uses increased. Just for giggles maybe you should down load a free Anti-Virus App from the Playstore.
    09-11-2014 06:21 PM
  5. akuki's Avatar
    I called back and requested a support ticket after noticing data recorded by the device was 643 MB.

    Thanks for confirming that the wifi should override. And, that toggle app sounds like a good idea.

    Sent from my Nexus 5 via Android Central App
    Javier P likes this.
    09-11-2014 07:47 PM
  6. akuki's Avatar
    did you try a factory reset and go from there?
    Will wait to hear what the T-Mo support ticket finds.

    Sent from my Nexus 5 via Android Central App
    09-11-2014 07:48 PM
  7. akuki's Avatar
    Thanks Shilohcane. No FB & use an anti-virus app. The app data usage shows nothing our of the ordinary.

    Sent from my Nexus 5 via Android Central App
    09-11-2014 07:56 PM
  8. Javier P's Avatar
    Good luck. Report back any fix.
    09-11-2014 08:01 PM
  9. akuki's Avatar
    OK, found an error in my data read: Phone really says 1.5 GB in 7 days, vs. T-Mobile's 2.8 GB. (I neglected to update the coverage dates in settings!)

    That's still a 1.3 GB discrepancy over a 7-day period. How much would be acceptable? Doesn't sound good to me, so if the numbers don't adjust closer together, will wait on the support findings.

    Sent from my Nexus 5 via Android Central App
    09-11-2014 08:39 PM
  10. Javier P's Avatar
    Have a look in the data usage to a couple of apps, the hungrier the better

    Is it foreground or background? Check the app settings from that screen.
    09-11-2014 08:53 PM
  11. akuki's Avatar
    Have a look in the data usage to a couple of apps, the hungrier the better

    Is it foreground or background? Check the app settings from that screen.
    The hungry one is Play Music with 96 MB (13% of the pie chart) "Background". Next on the list is TWIT Pro with only 455 KB (8%) as "Background".

    Do you see something?

    Sent from my Nexus 5 via Android Central App
    09-11-2014 09:12 PM
  12. Javier P's Avatar
    The hungry one is Play Music with 96 MB (13% of the pie chart) "Background". Next on the list is TWIT Pro with only 455 KB (8%) as "Background".

    Do you see something?

    Sent from my Nexus 5 via Android Central App
    Yep. That you take good care with the background processes not eating data 😀😀

    Good luck
    akuki likes this.
    09-12-2014 04:18 AM
  13. jj14x's Avatar
    One other suggestion - if you have an app like tasker, you can set it up to disable mobile data when you are connected to WiFi.
    akuki likes this.
    09-12-2014 07:17 AM
  14. Javier P's Avatar
    Hey, I just read something that could help you. Someone was having the same problem and discovered that the culprit was an app called Battery Defender. Do you have it installed?

    Just in case check any battery saver if you have any. Another reason to avoid that sort of apps.
    09-14-2014 06:11 PM
  15. akuki's Avatar
    Hey, I just read something that could help you. Someone was having the same problem and discovered that the culprit was an app called Battery Defender. Do you have it installed?

    Just in case check any battery saver if you have any. Another reason to avoid that sort of apps.
    No, nothing like that.

    Still wondering, what do you all consider an acceptable discrepancy between carrier's data read & the Nexus 5's data usage read?

    Sent from my Nexus 5 via Android Central App
    09-21-2014 12:34 AM
  16. Benjamin_NYC's Avatar
    No, nothing like that.

    Still wondering, what do you all consider an acceptable discrepancy between carrier's data read & the Nexus 5's data usage read?

    Sent from my Nexus 5 via Android Central App
    I would consider 10% acceptable and more than 20% unacceptable.

    Posted via Android Central App
    09-21-2014 07:56 AM
  17. akuki's Avatar
    I would consider 10% acceptable and more than 20% unacceptable.

    Posted via Android Central App
    This is very strange...

    I turned off cellular data 1 & 1/2 days ago, but the phone added almost another GB used! During that time I used the GPS navigation for less than 2 hours, which doesn't need data.

    So yesterday, 15 days into my plan, T-Mobile said 3.2 GB used, phone showed 1.7 GB. And today the phone reads 2.6 GB while data has been shut off!

    Doesn't the phone register readings in almost real time? I think a call to LG Monday is in order.

    Sent from my Nexus 5 via Android Central App
    09-21-2014 10:39 AM
  18. Benjamin_NYC's Avatar
    This is very strange...

    I turned off cellular data 1 & 1/2 days ago, but the phone added almost another GB used! During that time I used the GPS navigation for less than 2 hours, which doesn't need data.

    So yesterday, 15 days into my plan, T-Mobile said 3.2 GB used, phone showed 1.7 GB. And today the phone reads 2.6 GB while data has been shut off!

    Doesn't the phone register readings in almost real time? I think a call to LG Monday is in order.

    Sent from my Nexus 5 via Android Central App
    This is not good. I thought GPS maps needed data to render the maps? But if cellular data was off, it should not have been able to use it anyway.

    Posted via Android Central App
    09-21-2014 11:12 AM
  19. akuki's Avatar
    This is not good. I thought GPS maps needed data to render the maps? But if cellular data was off, it should not have been able to use it anyway.

    Posted via Android Central App
    Will check-in with T-Mobile again Monday, since they haven't called back.

    I shouldn't say "navigation" since it's only the map showing your location as you move across it.

    It's great to use when you need to save on data. My first smartphone didn't have a data plan (unheard of today), so I depended on it.

    Sent from my Nexus 5 via Android Central App
    09-21-2014 11:34 AM
  20. Bigballer's Avatar
    akuki,

    did you ever try a hard reset?
    09-21-2014 03:05 PM
  21. akuki's Avatar
    akuki,

    did you ever try a hard reset?
    Sorry, didn't see this post until now.
    Isn't hard reset a factory reset? And enough to ruin your whole day? I'm wary of it because I haven't looked into how to reinstate all my data/settings. What are the steps you're using Bigballer? Or would you lead me to a good link?
    10-09-2014 02:35 PM
  22. akuki's Avatar
    OK, here's an update since the month is over.

    Phone measured data usage, 30 days: 3.44 GB. T-Mobile's measured data usage: 4.7 GB. (That's 37% more than the phone measured.) The numbers would have been much higher, except I had data turned off most of the last 2 weeks, and listened to downloaded media on my commutes.

    I had contacted T-Mobile 3 times during/after the month, they told me to check allow data roaming in settings, and suggested watching what happens next month. I had also contacted a few reps at LG, but each deferred me to T-Mo, saying it's T-Mobile's software(?). I assume it's GMS Android or LG software on a Nexus 5.

    At this point I'll wait to see what happens this month, or do a suggested hard reset. Thanks for reading and your suggestions.
    10-09-2014 03:14 PM
  23. Jeremy8000's Avatar
    Hmm... Have you noticed in any months past that sometimes your phone shows more data used than T-Mobile reports?

    I don't know if it's still the case currently, but in the past, one would often see data usage and/or minutes used on a partner network not appearing on one's total usage as reported by the carrier for sometimes weeks, or even over a month, as the partnering carrier might only transfer that information (in bulk, for all users) on a weekly or even monthly basis. If that's the case, then perhaps you were using data on a partnering network during an earlier month wherein T-Mobile's then-current totals were shown as less than that as metered by your phone at the time.
    10-09-2014 03:38 PM
  24. akuki's Avatar
    I don't know if it's still the case currently, but in the past, one would often see data usage and/or minutes used on a partner network not appearing on one's total usage as reported by the carrier for sometimes weeks, or even over a month, as the partnering carrier might only transfer that information (in bulk, for all users) on a weekly or even monthly basis.
    This would make sense, but there's no data roaming on this $30/100 min/5GB account. Could they have delayed posting some of August's data use until September though? I recall longer car trips that month, so lots of streaming music.

    Sent from my Nexus 5 via Android Central App
    10-09-2014 06:21 PM
  25. Bigballer's Avatar
    Sorry, didn't see this post until now.
    Isn't hard reset a factory reset? And enough to ruin your whole day? I'm wary of it because I haven't looked into how to reinstate all my data/settings. What are the steps you're using Bigballer? Or would you lead me to a good link?
    All of the Google settings and all your apps would reinstall, only settings you would have to redo are the individual app settings.

    That is if it's checkmarked to backup your apps and settings
    akuki likes this.
    10-10-2014 07:24 AM
32 12

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