1. droidtoy's Avatar
    Hi, my nexus 5 was having problems, I made sure to select the back up options and did a factory reset. I didn't back up my photos to my google+ page (which I didn't know at the time was a prerequisite) I only had them backed up to my gmail account. So I did the factory reset. Phone had saved contacts, google keeps but no photos or videos. Is their any hope for retrieval?
    10-15-2014 05:46 PM
  2. oneeyecarpenter's Avatar
    Hi, sorry,but extremely doubtful. If you did not have a drive,dropbox,or G+ account picture auto back up,then the phone permanently erased them. I made that same mistake,and many others have learned that hard lesson as well over the years. Now you know what to do,so pick one,or there are other options too for cloud backups. They all want you to enable pictures backups as the first or second question in setting up those apps. Good luck.
    10-15-2014 06:01 PM
  3. droidtoy's Avatar
    Ahhh figured, thanks for your help though and any others input is appreciated.
    10-15-2014 06:08 PM

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