1. smilinzena's Avatar
    My daughter bought a sprint nexus 5 today on cl
    ive tried my tmo sim in it and it says it can not connect to network
    can someone please instruct me, step by step, how to make it work with my prepay tmo? I dont speak robot and ive been at this for hours !!
    Thanks very much!!
    11-15-2014 11:22 PM
  2. Gekko's Avatar
    My daughter bought a sprint nexus 5 today on cl
    ive tried my tmo sim in it and it says it can not connect to network
    can someone please instruct me, step by step, how to make it work with my prepay tmo? I dont speak robot and ive been at this for hours !!
    Thanks very much!!
    1. put the T-Mob SIM Card in and then REBOOT (turn phone off, turn on again). if that doesn't work -

    2. i would make sure everything is backed up (Synced with Google Gmail, Dropbox, Google+, etc.) . then i would do a factory reset to clear out any Sprint settings and put the phone back to a fresh factory state. then with the T-Mob SIM Card in the phone reboot. again - be sure all data is synced and backed up first before you factory reset the phone. with a factory fresh phone you should be able to insert new SIM card and reboot and get T-Mob service.

    be careful. report back with results.

    good luck.
    11-15-2014 11:41 PM
  3. sprof's Avatar
    Sprint N5 have issues with Sim cards on occasion. Try switching from LTE to 3g.
    11-16-2014 02:43 PM
  4. smilinzena's Avatar
    neither reworked
    tells me network can not be reached
    are there apn settings i need to change?
    11-20-2014 09:58 PM
  5. smilinzena's Avatar
    did not work, neither suggestion, do i need to change any apn settings?
    11-20-2014 09:58 PM
  6. Gekko's Avatar
    did not work, neither suggestion, do i need to change any apn settings?
    A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts.

    To perform a master reset, follow these steps:

    Master reset: Google Nexus 5 (D820) | T-Mobile Support
    11-21-2014 07:27 AM
  7. Sam Smith12's Avatar
    Yes...U just need to enter APN settings.
    12-03-2014 07:46 PM

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