1. AC Question's Avatar
    My phone nexus 5 last week stopped working, when I tried to send a message it says "DATA NETWORK UNAVAILABLE" I could`t make a call either it said: "NO SERVICE" I called my provider which help me troubleshoot the device with no luck. Later that day I stopped at one of the stores they changed my sim card again no luck, so I decide to call google support they help me troubleshoot but they could`t figure out what was happening. After I exhausted everything I decided to restore the the phone to the factory settings I had hope that would help (that was one of the things suggested by google support) but again it did`t help. Can anybody help me? My phone is a NEXUS 5 and the android version 5.1 and it`s about 16 months old.
    Thank you
    04-20-2015 05:35 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which carrier? What did they say after you told them that even the replacement SIM didn't work? Did they think the problem is with the phone?

    One possibility is that the SIM slot is damaged. That would be a hardware issue, and would have to be addressed by a qualified technician.
    04-20-2015 12:26 PM

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