1. tazevedo's Avatar
    Why my phone all of a sudden has no service even though my account is in good stand?
    My phone nexus 5 last week stopped working, when I tried to send a message it says "DATA NETWORK UNAVAILABLE" I could`t make a call either it said: "NO SERVICE" I called my provider which help me troubleshoot the device with no luck. Later that day I stopped at one of the stores they changed my sim card again no luck, so I decide to call google support they help me troubleshoot but they could`t figure out what was happening. After I exhausted everything I decided to restore the the phone to the factory settings I had hope that would help (that was one of the things suggested by google support) but again it did`t help. Can anybody help me? My phone is a NEXUS 5 and the android version 5.1 and it`s about 16 months old.
    Thank you
    04-20-2015 12:08 PM
  2. LeoRex's Avatar
    If both your carrier store and Google can't figure out what is wrong with your phone and the phone radio issue persists even after a factory reset...

    Open settings, go to About Phone, select Status and then look at the IMEI Information screen. If you have a number there, then in all likelihood, the actual phone radio is fried. If the IMEI number is blank, or unknown... anything other than a 15 or digit number, then your EFS partition might be corrupted...

    Either way, there's no easy fix and you would most likely have to have your phone serviced or replaced.
  3. LeoRex's Avatar
    If both your carrier store and Google can't figure out what is wrong with your phone and the phone radio issue persists even after a factory reset...

    Open settings, go to About Phone, select Status and then look at the IMEI Information screen. If you have a number there, then in all likelihood, the actual phone radio is fried. If the IMEI number is blank, or unknown... anything other than a 15 or digit number, then your EFS partition might be corrupted...

    Either way, there's no easy fix and you would most likely have to have your phone serviced or replaced.
    04-20-2015 01:38 PM

Similar Threads

  1. How do I root my Samsung Galaxy S2?
    By rocktanvira3 in forum Samsung Galaxy S2
    Replies: 2
    Last Post: 04-20-2015, 06:05 PM
  2. Is there a way to tweak the Touch Wiz themes no root
    By MidnightWest in forum Samsung Galaxy S6
    Replies: 2
    Last Post: 04-20-2015, 03:57 PM
  3. Why can't I transfer music to my Moto E?
    By AC Question in forum Moto E (2014)
    Replies: 4
    Last Post: 04-20-2015, 03:00 PM
  4. Replies: 0
    Last Post: 04-20-2015, 12:00 PM
  5. Replies: 0
    Last Post: 04-20-2015, 11:41 AM
LINK TO POST COPIED TO CLIPBOARD