1. holczol's Avatar
    A few hours before the update my Nexus 5 started to turn off and on randomly. The update then came through and I installed it, since then my phone carried on turning off and on randomly but now from last night through till this morning I can't get it to go past the 'Google' screen.

    Any advice on what I can do?
    My device started turning on and off randomly when the last update rolled through but it faded out. However, this time my phone won't even turn on.
    05-29-2015 02:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you even able to boot into Recovery? http://forums.androidcentral.com/nex...-recovery.html
    05-29-2015 02:25 AM
  3. holczol's Avatar
    No, I can get to the screen with the Android laying down with his chest open but then the phone will go straight to the 'Google' screen and try and turn on but fail
    05-29-2015 04:17 AM
  4. B. Diddy's Avatar
    At the screen with the Android lying down, the Power-then-Volume-Up button press sequence doesn't do anything?
    05-29-2015 11:14 AM
  5. holczol's Avatar
    I managed to get to the part of the screen where it said wipe cache partition but it wasn't allowing to choose an option. So I left it. Since, my phone had started turning on fully again and I was able to use it for a few hours with a few random turn offs but now it is happening again. I'm probably going to go to my local phone shop tomorrow and see if they can do the recovery mode situation. When I had my phone on I managed to clean my cache & app cache but it obviously isn't the problem. Any other ideas you could put forward would be appreciated. Thank you for your help so far
    05-29-2015 01:39 PM
  6. B. Diddy's Avatar
    Hmm, I'd be concerned that something hardware-related is starting to fail. Make sure all of your data is backed up or synced, in case the phone becomes completely unusable.
    05-29-2015 02:20 PM
  7. holczol's Avatar
    I've backed up all my data and I'm going to factory reset it. It's been vaguely on and off these past few days. If I factory reset it, it says that it will erase all the data from my google account? Is that something that I should be worried about. Or is that fine because it's not stored locally on my nexus?
    05-31-2015 06:57 PM
  8. fabian bonifacio's Avatar
    When that happened to me I sent it in to LG luckily my warranty was still active, they replaced my mother board

    Posted via the Android Central App
    05-31-2015 07:10 PM
  9. holczol's Avatar
    Yeah, I'm going to try and contact LG or Google and see what they suggest. But when I went into one of my local phone shops they told me that I might have breached my warranty as it's had a few mishaps so they may not accept it if that makes sense
    05-31-2015 07:25 PM
  10. B. Diddy's Avatar
    If I factory reset it, it says that it will erase all the data from my google account? Is that something that I should be worried about. Or is that fine because it's not stored locally on my nexus?
    What it means is that it will erase all locally stored Google data. That data will still be safe in the cloud.
    06-01-2015 01:20 AM
  11. holczol's Avatar
    I did it, but my phones still turning off and on barely getting past the Google screen
    06-01-2015 05:13 AM
  12. B. Diddy's Avatar
    Are you able to re-flash the firmware? How to manually update your Nexus | Android Central. Find the firmware here: https://developers.google.com/android/nexus/images
    06-01-2015 11:40 AM
  13. fabian bonifacio's Avatar
    I'm almost positive your mother board needs replacement, the exact same thing happened to me

    Posted via the Android Central App
    06-01-2015 11:30 PM

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