1. AC Question's Avatar
    After updating my Nexus 5 to Marshmallow, I can no longer hang up the phone. The screen stays black when I move it away from my face. I have to unlock my phone or wait for the other person to hang up.
    Also, the screen doesn't always go to sleep anymore when it should.
    11-04-2015 09:40 AM
  2. LeoRex's Avatar
    Well, the 'stays dark on phone calls' thing is often something going on with the proximity sensor. The other issue, not sure.

    Have you done a Factory reset? While the OTA to 6.0 preserves data, it's usually best practice to go in and do a factory reset when it is complete.
    Laura Knotek likes this.
    11-04-2015 09:52 AM
  3. gusar2000's Avatar
    Well, the 'stays dark on phone calls' thing is often something going on with the proximity sensor.
    Well, it worked perfectly good on previous versions, and I see same issue with Marshmallow as well.
    11-04-2015 12:45 PM
  4. Kelly Kearns's Avatar
    OK, popped my SIM in my Nexus 5. I'm not having the issue. When I bring the phone down, the screen comes back on.

    Now I did do a reset the other day, because LeoRex helped me root the phone .

    I would try a reset.
    Laura Knotek likes this.
    11-04-2015 01:26 PM
  5. LeoRex's Avatar
    Well, it worked perfectly good on previous versions, and I see same issue with Marshmallow as well.
    Oh, not saying it didn't.... just letting you know the most likely cause of that type of call issue. And as I mentioned before, I would go through a full factory reset. Yes, it's a royal pain in the back side, but across all the different phones, doing a factory reset on a major upgrade is a smart thing to do. Yes, people have upgraded without bothering to reset and have never so much as sniffed a problem, but that is not always the case.
    Laura Knotek likes this.
    11-04-2015 01:42 PM
  6. eiriksbr's Avatar
    I have the same issue. I reset my phone after I got the 6.0 OTA.

    Posted via the Android Central App
    11-06-2015 12:19 PM
  7. Kelly Kearns's Avatar
    Mine didn't have the issue before I rooted and reset..
    11-06-2015 12:28 PM

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