PC recognizes Nexus 5 but shows a blank page on opening
There is a similar post entitled " PC recognizes Nexus but then I can't access my storage". None of the solutions offered seem to apply to my situation. This is a new problem for me as I have previously had no difficulty connecting to my PC transferring files, especially music files.
Windows 7 on PC, Android 6 on Nexus 5. I am not rooted.
One solution mentioned in the other similar post said to go to:
Settings|Storage and USB|3dots| Menu in the Upper R Corner| USB Computer Connection is MTP
When I click on the 3 dots all I see is the option for "help and feedback". Help offers no useful help.
Accessing the device manager on the PC shows the Nexus 5 under portable devices. Clicking to update drivers shows the drivers are up to date.
Looking at "Devices and Printers" shows 2 Nexus 5 icons. One is described as a portable media player. Clicking on it brings up the blank page. The other icon under properties lists the device as a phone. Double clicking on the icon brings up Bluetooth operations which shows PC<->BT<->Nexus 5. I currently have Bluetooth turned off on the Nexus 5.
I'm totally baffled. Hoping for help.
Eva
There is a similar post entitled " PC recognizes Nexus but then I can't access my storage". None of the solutions offered seem to apply to my situation. This is a new problem for me as I have previously had no difficulty connecting to my PC transferring files, especially music files.
Windows 7 on PC, Android 6 on Nexus 5. I am not rooted.
One solution mentioned in the other similar post said to go to:
Settings|Storage and USB|3dots| Menu in the Upper R Corner| USB Computer Connection is MTP
When I click on the 3 dots all I see is the option for "help and feedback". Help offers no useful help.
Accessing the device manager on the PC shows the Nexus 5 under portable devices. Clicking to update drivers shows the drivers are up to date.
Looking at "Devices and Printers" shows 2 Nexus 5 icons. One is described as a portable media player. Clicking on it brings up the blank page. The other icon under properties lists the device as a phone. Double clicking on the icon brings up Bluetooth operations which shows PC<->BT<->Nexus 5. I currently have Bluetooth turned off on the Nexus 5.
I'm totally baffled. Hoping for help.
Eva