1. Android Central Question's Avatar
    When I listen to videos or audio or answer calls screen goes blank and wont let me do anything.. any ideas?
    12-16-2018 03:54 AM
  2. N4Newbie's Avatar
    Do you have a screen protector on your phone? If so, it is likely interfering with the proximity detector.
    12-16-2018 09:09 AM
  3. rangergreen00's Avatar
    No screen protector on the phone. It just goes black as soon as I click play or answer phone call and won't go back to screen till once I've hung up
    12-16-2018 05:10 PM
  4. N4Newbie's Avatar
    Then there is most likely something wrong with the proximity detector. There are numerous free apps you can install to test the sensor: https://play.google.com/store/apps/c...:S:ANO1ljKVsTw
    12-16-2018 06:15 PM
  5. B. Diddy's Avatar
    The odd thing is that the screen is blanking out when playing media. The proximity sensor should only be blanking the screen when you're on a call and then block the proximity sensor.

    Does this happen in Safe Mode as well? https://support.google.com/nexus/answer/7665064?hl=en
    12-16-2018 10:08 PM

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