03-25-2015 07:28 AM
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  1. mabass's Avatar
    mabass
    I'm trying to install the OTA update to 5.1 on my new Nexus 6. Current build number LRX22C.

    Every time I get the notification to upgrade to 5.1, I download the update and try to install it. Within a minute of rebooting to install, the android on his back with an exclamation mark is shown, with the single word "Error". I've tried many times with the same result. I've also tried clearing the cache, and completely draining/recharging the battery. Short of completely wiping the phone, I'm not sure what else I should try.

    I've been running 5.1 on my Nexus 5 for about a week already, didn't have this problem. The difference between the two phones would be that the Nexus 5 was purchased direct from Google, whereas the Nexus 6 was purchased from the mobile carrier.

    Anyone else have this problem? Ideas?
    03-23-2015 04:02 PM
  2. orella's Avatar
    orella
    have you tried a factory reset and update? i saw someone having problems and worked after doing this
    03-23-2015 04:09 PM
  3. dkeven's Avatar
    dkeven
    What carrier? May be worth pulling sim and trying over wifi. Worked on att for 5.0.1

    Posted via the Android Central App
    03-23-2015 04:16 PM
  4. mabass's Avatar
    mabass
    Originally Posted by orella
    have you tried a factory reset and update? i saw someone having problems and worked after doing this
    I haven't tried a factory reset, but I actually tried to upgrade the day I bought it (yesterday) so it should have already been reset. I was hoping to avoid that since I just went through the setup process...
    03-23-2015 07:27 PM
  5. mabass's Avatar
    mabass
    Originally Posted by dkeven
    What carrier? May be worth pulling sim and trying over wifi. Worked on att for 5.0.1

    Posted via the Android Central App
    I also tried removing the Sim without any luck. Carrier is Bell.
    03-23-2015 10:16 PM
  7. bold1193's Avatar
    bold1193
    Originally Posted by mabass
    I also tried removing the Sim without any luck. Carrier is Bell.
    since you just got the phone, it might be worth it to do another factory reset
    03-24-2015 07:38 AM
  8. mabass's Avatar
    mabass
    Factory reset, no SIM, still getting the error when trying to upgrade.

    Is there an official ROM that would be safe to use to flash it with to bring it up to the official 5.1?
    03-24-2015 10:53 PM
  9. gdufault's Avatar
    gdufault
    Getting the same problem
    03-25-2015 07:20 AM
  10. BargainingJew's Avatar
    BargainingJew
    Originally Posted by dkeven
    What carrier? May be worth pulling sim and trying over wifi. Worked on att for 5.0.1

    Posted via the Android Central App
    That is the strategy to get the update notification if you're not getting it. It has zero to do with an error in updating once notification received.

    Posted via the Android Central App
    03-25-2015 07:28 AM
« HD Calling | Does Google roll out any updates or only carriers? »

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