1. 02840's Avatar
    I didn't see this mentioned anywhere yet, but whatever you do don't factory reset your N6 (or any other phone with 5.1 Device Protection) if you've changed your Google password within 72hrs. I found this out the hard way....

    Important: If you reset your Google account password and need to do a factory reset, you need to wait 72 hours after changing your password to reset your device. For security purposes, you can't use an account if the password was changed within 72 hours to set up the device after reset.
    Full page here.

    I made this mistake and got stuck in a loop during setup on the N6. It would get past the WiFi setup, move to the account verification screens (gmail email then password) and loop back to the WiFi setup again. For the life of me I couldn't figure out why. Finally called Google support and after 30min was told I needed to wait 72hrs to try to reactivate the phone because I had reset my Google password less than 72hrs prior to factory resetting it.

    Hope this post will keep others from the same frustration I've been through! Back to the Moto X 2013 for 3 days until I can try to activate the N6 again.
    03-28-2015 08:51 PM
  2. B. Diddy's Avatar
    Good tip, thanks!
    03-29-2015 02:50 AM
  3. zlively's Avatar
    Thank you for that.

    Posted via the Android Central App
    03-29-2015 09:35 AM
  4. 02840's Avatar
    Good tip, thanks!
    Thank you for that.

    Posted via the Android Central App
    You're most welcome
    B. Diddy likes this.
    03-30-2015 11:02 AM
  5. LeoRex's Avatar
    Oof... that's good to know. Thanks for the info.
    03-30-2015 01:29 PM
  6. 02840's Avatar
    An update on this - I finally had some time last night to try to activate my N6 after the 72hr "waiting period" and everything worked flawlessly. While I couldn't find it documented anywhere, I believe the device protection must somehow associate the serial number, IMEI or some other hardware identifier to your Google account to make this work.

    Just glad to be back on the great big N6.
    04-02-2015 08:45 AM
  7. r3dp0is0n2012's Avatar
    did you have to use your old password the one prior to changing it that was associated with that device or you used the new password? Please let me know as soon as possible. Can you elaborate on the process after the 72 hours..? how did you do it? steps? Thank you.
    07-19-2015 04:27 PM
  8. Cindy Craig's Avatar
    I am in the same predicament. Could you tell me if you ended up using your old password that was originally stored on the phone, or the new password after the 72 hours were up?? Thanks!
    08-18-2015 01:41 PM
  9. guitardoc64's Avatar
    The new one.
    08-19-2015 12:41 AM
  10. BelindaRoot61's Avatar
    The new one.
    I am having the same issue but got stuck on Samsung account info. The store told me to wait 72hrs. TOTALLY RIDICULOUS!!
    12-23-2015 03:12 PM
  11. anon(4054009)'s Avatar
    Yeah security is RIDICULOUS,
    12-23-2015 06:22 PM

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