02-17-2016 04:47 PM
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  1. purpleparrotuk's Avatar
    Google app was updated a few days ago and since then I can no longer day ok Google when the screen is off. Looks like a few people have the same problem looking at the reviews on the play store. Anyone else have the problem? Is there a way of reverting back?
    04-12-2015 01:23 PM
  2. SonicJoe's Avatar
    It's a system app. If you select uninstall from the Play Store, it will roll you back to the original version. But, just to warn you, it will wipe out any data associated, including your home screen layout if you use Google Now Launcher.
    04-12-2015 07:57 PM
  3. ODog2323's Avatar
    How is your battery since the update? I don't see it in battery stats, but I suspect this app acting up somehow, draining my battery faster than normal. The battery issue seems to coincide with the time I got the Google update.

    AC App
    Nexus 6
    04-12-2015 08:31 PM
  4. CHILLYWILL_95831's Avatar
    Google app was updated a few days ago and since then I can no longer day ok Google when the screen is off. Looks like a few people have the same problem looking at the reviews on the play store. Anyone else have the problem? Is there a way of reverting back?
    Are you certain? I'm thinking factory reset is in order. The cool thing about the factory reset is that Google makes a pretty good attempt at restoring your home screens once you log back in. I'm not having this problem. However, if you have selected the hands-free option in settings, then your screen will NOT light up if it was previously off. It will give you the information verbally or just complete the command and request your confirmation. It's pretty darn neat! If you send a text via hands-free, Google will repeat the text to you and then give you the option to send! Cool beans!

    Posted via the Android Central App
    04-13-2015 12:37 PM
  5. purpleparrotuk's Avatar
    It is not my phone. If you look at the reviews on the store quite a few people with the nexus 6 are having the problem.
    04-13-2015 12:58 PM
  6. Sullie714's Avatar
    This is something you may have already checked but is it possible your phone reverted back to the "From the google app" setting only and turned off "always on" in "Ok google" detection? travel to Settings>Language/input>Voice Input>Enhanced google services tool icon>"ok google" detection.
    jimbo1mcm likes this.
    04-13-2015 01:28 PM
  7. 02840's Avatar
    Another way to get there...
    From launcher home swipe to launch Google Now -> Tap top left of screen for menu -> Settings -> Voice -> "Ok Google" detection -> turn on "Always on" and follow the prompts for voice training

    Should solve your issue
    04-13-2015 01:57 PM
  8. purpleparrotuk's Avatar
    It was already turned on. Have done a complete reset and restore as suggested and it is working again for the moment. Fingers crossed.
    04-13-2015 05:01 PM
  9. purpleparrotuk's Avatar
    Well woke up this morning and is not working again. Nothing has changed on my phone. More reviews on play store saying ok Google not working for them.
    04-14-2015 12:12 AM
  10. purpleparrotuk's Avatar
    Still not working properly. I have found it if I say ok Google about 3 times from the lock screen it eventually wakes up and does it. If I wake the phone manually and lock it straight away ok Google works for a while. Then stops. Do all you thy have it working properly on the lockscreen have a security code or something enabled to unlock?
    04-15-2015 01:59 PM
  11. purpleparrotuk's Avatar
    OK, i think I feel like an ***** now. I think to get it working on the lockscreen you have to have the personal results option turned on. I had it turned off.
    04-16-2015 02:06 AM
  12. CHILLYWILL_95831's Avatar
    OK, i think I feel like an ***** now. I think to get it working on the lockscreen you have to have the personal results option turned on. I had it turned off.
    Personal results toggled on does work, but it's still not perfect. If you ask Google now to do anything with the clock app or phone app, it will not complete the command until you unlock the phone. That really sucks because it was working before 5.1. In fact, it won't even turn on the flashlight any more from the Lockscreen, unless you unlock first. Grrr!

    Posted via the Android Central App
    04-16-2015 01:51 PM
  13. purpleparrotuk's Avatar
    It still not working properly. I have to speak 3 or 4 times sometimes. When I lift the phone and the ambient display comes on it works every time. Its just when the screen is off. Maybe its not recognising my voice but I have retrained it loads of times.
    04-16-2015 01:54 PM
  14. Gatek33per's Avatar
    just got my s6 on Friday same issue...will work for a couple seconds after screen goes black than nothing...when the screen wakes up(even locked) no problem. Used to love this for my hands free while driving...really pissing me off
    04-16-2015 02:40 PM
  15. flattie's Avatar
    I'm seeing precisely the same issues you have described in this thread and have tried all of the same rectification actions, resulting in the same outcomes.

    I'm not sure if I had the problem before 5.1, but am wondering if something happened there.

    Tis a shame as, at times, I find the voice activation to be genuinely useful on a device with a 6" screen. Still, I hope to see it corrected in future updates.

    For others suffering with this problem, make sure to send some feedback directly to Google via the Search in-app link.
    04-18-2015 04:40 AM
  16. dmlv's Avatar
    Yes...doing it to me also since 5.1. Real bummer.
    I don't get it...doesn't anyone "real world" test devices? In general, not just the n6. Someone would have caught this bug within hours.

    I'm sure the next update will address though.

    Posted via the Android Central App
    04-18-2015 12:49 PM
  17. purpleparrotuk's Avatar
    Yes...doing it to me also since 5.1. Real bummer.
    I don't get it...doesn't anyone "real world" test devices? In general, not just the n6. Someone would have caught this bug within hours.

    I'm sure the next update will address though.

    Posted via the Android Central App
    Unfortunately Google have done at least 2 updates that haven't helped at all. Despite
    all the negative review on Google play.
    04-18-2015 12:53 PM
  18. Cherah85's Avatar
    OK Google quit working for me as well after the update. I tried everything to fix it and ended up having to do a factory reset.

    *~Cherah~*
    04-18-2015 02:55 PM
  19. purpleparrotuk's Avatar
    My factory reset didn't help.
    04-18-2015 03:32 PM
  20. M0F0's Avatar
    The issue is affecting Galaxy S6's too guys. Except we haven't even got the option to enable "from any screen" anymore. There's a thread in the Google Product forum about it. I can't post links yet though unfortunately so you'll have to navigate there yourself. If you could post in it so Google can be made aware that it's affecting more phones it might help to get a bit more traction.
    04-19-2015 09:56 PM
  21. dijit4l's Avatar
    I had this happen to me after an update I received a few days ago. I found a solution.

    1. Delete your old voice model. Go to the Google Settings app. Go to Search & Now > Voice > "OK Google Detection and tap on "Delete Voice Model."
    2. Switch between Enhanced and Basic Google Voice Input. Go to Settings > Language & Input > Voice Input and tap on "Basic Google Recognition." After it switches, tap on "Enhanced Google services."
    3. Retrain your voice model. You should still be in Voice Input, tap on the gear icon. Tap on "OK Google" detection. Toggle "Always on" and and tap on "Retrain Voice Model."


    I feel like something became corrupted between updates somehow. I hope this helps.
    06-12-2015 10:14 AM
  22. Nabil Jaser's Avatar
    God bless you brother...that certainly fixed it.
    06-24-2015 10:16 PM
  23. CHILLYWILL_95831's Avatar
    I had this happen to me after an update I received a few days ago. I found a solution.

    1. Delete your old voice model. Go to the Google Settings app. Go to Search & Now > Voice > "OK Google Detection and tap on "Delete Voice Model."
    2. Switch between Enhanced and Basic Google Voice Input. Go to Settings > Language & Input > Voice Input and tap on "Basic Google Recognition." After it switches, tap on "Enhanced Google services."
    3. Retrain your voice model. You should still be in Voice Input, tap on the gear icon. Tap on "OK Google" detection. Toggle "Always on" and and tap on "Retrain Voice Model."


    I feel like something became corrupted between updates somehow. I hope this helps.
    Ok, so here's what I've discovered. When my phone is completely locked it will wake with the Google command such as "ok Google, set a twenty second timer." Google will respond as if the timer will be set, but it will not complete the timer until I give it the exact same instruction a second time. It will follow through and the screen will shut down and lock after the repeat command. But, the timer did get set and the alarm will sound at twenty seconds despite the screen being off. Somehow, the original command is an unlock action and the second command completes it. It's still a bug in there, but at least the workaround is good. If you have a different experience please tell me. I may reconsider a factory reset if that will get it working like it's supposed to.

    Posted via the Android Central App
    06-27-2015 05:44 PM
  24. purpleparrotuk's Avatar
    Ok, so here's what I've discovered. When my phone is completely locked it will wake with the Google command such as "ok Google, set a twenty second timer." Google will respond as if the timer will be set, but it will not complete the timer until I give it the exact same instruction a second time. It will follow through and the screen will shut down and lock after the repeat command. But, the timer did get set and the alarm will sound at twenty seconds despite the screen being off. Somehow, the original command is an unlock action and the second command completes it. It's still a bug in there, but at least the workaround is good. If you have a different experience please tell me. I may reconsider a factory reset if that will get it working like it's supposed to.

    Posted via the Android Central App
    It's because the first time you are supposed to press the timer icon to confirm it. This always happens when the screen is locked. It works when you say it a second time because the screen is already unlocked. It always works when my screen is unlocked. Don't know why Google have made it this way though because it is not hands free then unless you repeat it twice.
    06-28-2015 02:35 AM
  25. ladyg91702's Avatar
    I too have the same problem ever since the update. I have the Droid Turbo and ever since the update I can say OK GOOGLE all I want while screen is off and it will not respond.. It also does not work when I am on Bluetooth and I get a text, it ask me if I want to listen I say LISTEN and it never hears me. Just keeps saying sorry we are having trouble. uuugghhh I retrain my voice, I delete and retrain and still the same problem! So upsetting :-( what is the use of this if it don't work.
    08-05-2015 11:08 AM
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