This Nexus 7 will be my first Android device. As much as I'm a Gmail guy, I latched on to iPhone from second generation (3G) onward, and the iPad as well. The Android experience has never been as exciting up until ICS. And with what I saw for Nexus 7, I finally thought it was an good way for me to test Google's answer to iOS.
So, naturally, I ordered one the day it was announced. And like a majority of the people, I was eagerly waiting for my shipping information. And if we're on this forum, then we're a geeky bunch who love our devices, and there is nothing wrong with hitting refresh more than once So, what happened?
Did Google do anything blatantly wrong in a business/legal sense? No.
Did they screw this up? Most definitely.
Is the general population going to realize this? Probably not.
Google may be a techno giant, but they don't understand the first thing about selling or releasing a product. The whole point about pre-orders has been that those of us willing to take a chance with new devices will be rewarded with first deliveries. I now find out that Gamestop, Sams and a few others have the device? Also, since I get charged tax anyway, I end up paying extra to get my device later? Makes no sense to me. And, only today, is my tracking number showing any movement.
As far as the two day shipping refund some people were talking about? I first thought it was going a bit overboard. However, when I look at the tracking information, this is what I get:
"Order Processed: Ready for UPS" 07/11/12. Hmmm, let's read that again: "Ready for UPS" What happened between the 11th and today. In this respect, I could argue that I should at least get the cost of two-day shipping returned to me.
Any iDevice, I've ordered in the past has shown up on my doorstep the day it was supposed to be released. I even got one a day before the Apple store, Best Buy or any other retailer did. Heck, I was even able to track my iPhone from China to my doorstep.
Naturally, I won't judge Android on a screwed up release experience by Google, but it certainly is not a good first impression.
Again, Google did nothing wrong by any standard definition of retail. Yes, it was released in the "2-3 Weeks" as stated on their website. It simply boils down to Google ruining the joy for some of us geeks.
So, naturally, I ordered one the day it was announced. And like a majority of the people, I was eagerly waiting for my shipping information. And if we're on this forum, then we're a geeky bunch who love our devices, and there is nothing wrong with hitting refresh more than once So, what happened?
Did Google do anything blatantly wrong in a business/legal sense? No.
Did they screw this up? Most definitely.
Is the general population going to realize this? Probably not.
Google may be a techno giant, but they don't understand the first thing about selling or releasing a product. The whole point about pre-orders has been that those of us willing to take a chance with new devices will be rewarded with first deliveries. I now find out that Gamestop, Sams and a few others have the device? Also, since I get charged tax anyway, I end up paying extra to get my device later? Makes no sense to me. And, only today, is my tracking number showing any movement.
As far as the two day shipping refund some people were talking about? I first thought it was going a bit overboard. However, when I look at the tracking information, this is what I get:
"Order Processed: Ready for UPS" 07/11/12. Hmmm, let's read that again: "Ready for UPS" What happened between the 11th and today. In this respect, I could argue that I should at least get the cost of two-day shipping returned to me.
Any iDevice, I've ordered in the past has shown up on my doorstep the day it was supposed to be released. I even got one a day before the Apple store, Best Buy or any other retailer did. Heck, I was even able to track my iPhone from China to my doorstep.
Naturally, I won't judge Android on a screwed up release experience by Google, but it certainly is not a good first impression.
Again, Google did nothing wrong by any standard definition of retail. Yes, it was released in the "2-3 Weeks" as stated on their website. It simply boils down to Google ruining the joy for some of us geeks.