baffled and angry

[ian skidmore]

Within a week of ordering a nexus 7 I sent an email cancelling the order. It was ignored and the package came. I have been emailing and writing since but no response. If only I could reach a human voice. Anyone know any numbes?

 

[jprins68]

There is a support link on the Nexus 7 page in the Google Play Store This is what it lists.

"Call us at 1-855-83-NEXUS (63987)"

 

[anon(924308)]

Within a week is a week too long, they only cancel orders within 24 hours. In the confirmation email, the Google # was listed--they're quick to respond, but slow to do any action.

I canceled literally a couple hours after the 24 hr mark bc the item wouldn't arrive for over a week, but I still couldn't cancel. They told me I would get a full refund if I refused shipping, but they credited me FIFTY BUCKS less than what I paid. The CS rep told me they'd resolve it quickly, but surprise surprise, I haven't been contacted since.