[F0REVERY0UNG-]

Ever since I updated this morning I can't purchase, update, or review anything in the Play store. Is anyone else having this problem?

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[android4life007]

Ever since I updated this morning I can't purchase, update, or review anything in the Play store. Is anyone else having this problem?

Sent from my Nexus 7 using Android Central Forums

I still haven't received this update yet but I know that a Factory Reset will most likely fix these problems.
Curious...where are you located? I'm in California and no update yet.

[F0REVERY0UNG-]

I still haven't received this update yet but I know that a Factory Reset will most likely fix these problems.
Curious...where are you located? I'm in California and no update yet.

I don't know how to factory reset and if I do will I have to set everything up again and re-download everything?

I'm in LA.

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[2defmouze]

Try just clearing the data and cache from the Play Store... Under Settings, Apps, All, Play Store, you'll find the option. Reboot afterwards.

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[henywatty]

I also have a Nexus 7, now running 4.1.2. I have been able to do all the things you said you couldn't. Were you experiencing problems before the software update?

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[F0REVERY0UNG-]

Try just clearing the data and cache from the Play Store... Under Settings, Apps, All, Play Store, you'll find the option. Reboot afterwards.

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That didn't work.

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[F0REVERY0UNG-]

I also have a Nexus 7, now running 4.1.2. I have been able to do all the things you said you couldn't. Were you experiencing problems before the software update?

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No, everything was working perfectly before the update.

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[nick-m]

My update bricked my Nexus 7 completely (see previous thread). It was fine before the update. Nick

[treylc]

I am in TX. Received my OTA update this morning. No issues yet.

[2defmouze]

That didn't work.

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Hmm.. Maybe try removing and then re-adding your Google account, under Accounts settings..

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[jabwtv]

No update here yet in NY

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[F0REVERY0UNG-]

Hmm.. Maybe try removing and then re-adding your Google account, under Accounts settings..

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No luck.

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[ScandaLeX]

My update bricked my Nexus 7 completely (see previous thread). It was fine before the update. Nick

Ouch! Sorry that happened to you. Are you going to try to get it replaced?

[MJKearney]

Call Google Support. That's exactly what they are there for. And, yes, resetting will bring your Nexus 7 back to exactly as it was when you took it out of the box, so only do it as a last resort.

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[F0REVERY0UNG-]

Okay, I'm gonna call Google right now and see what they can do.

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[F0REVERY0UNG-]

Does Google not have an 800 number or something.

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[nmoira]

Hmm.. Maybe try removing and then re-adding your Google account, under Accounts settings..

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This worked for me. It's not the upgrade, but rather the clearing of the data from Google Services Framework that causes the problem. When finished you will need to reset your backup account, and it may trigger a resynching of your Google account related content (photos, Play Books, etc.), but nothing else will be affected. Your apps, and their settings and data will be fine.

Sent from my GS3.

[F0REVERY0UNG-]

Called support and they worked it out.

Thank you everyone who tried to help!

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[2defmouze]

Called support and they worked it out.

Thank you everyone who tried to help!

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Good to hear!

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[aponteg22]

Did they do something on their end, or did they give you instructions? I'm having the same issue.

[scottfish]

Called support and they worked it out.

Thank you everyone who tried to help!

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Now you can help others by sharing how you and Google support fixed it!

[F0REVERY0UNG-]

Did they do something on their end, or did they give you instructions? I'm having the same issue.

They gave me instructions.

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[aponteg22]

Could you list them? :-) It would be much appreciated!

[F0REVERY0UNG-]

Okay, here's what they had me do.

First Make sure you're signed into Talk.
Go to setting>apps>all>Google play store
Then clear data and uninstall updates.
Then go to Google account manager, clear data and force stop.
Power off and leave it off for a minute or two, re-boot and it should work, if not go to talk and make sure you're still signed in.
Try updating or downloading one thing at a time to see if it works.

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[aponteg22]

So I tried the method written above. It looks like some of the apps need to be updated to work with this version of Jelly Bean. Otherwise, it seems to have worked!