Sorry if this has been covered. I searched but didn't see any recent posts on the issue.
Today is my sons Birthday. We had all his relatives give him Google Play cards because he wants a tablet. He has enough credit for the tablet. When we went on-line to buy it we found out that even though the tablet is sold in the Google Play store, you can't use Google Play credit to buy it. I spoke to a representative who told me to look at the back of the card, which I did and they than admitted the restriction is not there. They said to look at the terms online, which we did and they admitted the restriction is also not there. They then rested on the argument that only "eligible" items are allowed and since they don't let you buy the tablet, it is, by definition, ineligible.
They were not very helpful when I called (for what it's worth, I tend to be very polite on the phone so even though I was annoyed I was not acting like a jerk). I spoke to a supervisor who wasn't able to do anything and said he would send an email on my behalf, but he didn't sound very hopeful.
I'm amazed that I can't use Google Play credit to buy an item in the Goggle Play store. Now I'm sitting with over $100 in credit that I don't want.
I have always been a big android supporter. Phones, tablets, etc, but in my opinion this restriction is really unfair and not well spelled out.
As a side note, now I didn't get the tablet on-line and am considering buying it at Gamestop. Any negatives/positive to purchasing there vs online?
Today is my sons Birthday. We had all his relatives give him Google Play cards because he wants a tablet. He has enough credit for the tablet. When we went on-line to buy it we found out that even though the tablet is sold in the Google Play store, you can't use Google Play credit to buy it. I spoke to a representative who told me to look at the back of the card, which I did and they than admitted the restriction is not there. They said to look at the terms online, which we did and they admitted the restriction is also not there. They then rested on the argument that only "eligible" items are allowed and since they don't let you buy the tablet, it is, by definition, ineligible.
They were not very helpful when I called (for what it's worth, I tend to be very polite on the phone so even though I was annoyed I was not acting like a jerk). I spoke to a supervisor who wasn't able to do anything and said he would send an email on my behalf, but he didn't sound very hopeful.
I'm amazed that I can't use Google Play credit to buy an item in the Goggle Play store. Now I'm sitting with over $100 in credit that I don't want.
I have always been a big android supporter. Phones, tablets, etc, but in my opinion this restriction is really unfair and not well spelled out.
As a side note, now I didn't get the tablet on-line and am considering buying it at Gamestop. Any negatives/positive to purchasing there vs online?