1. rbrandon97's Avatar
    Alright, here's my situation. I just bought myself a Nexus 7 tablet. Almost everything is working fine, and I've been enjoying this new toy of mine. However, there is one BIG issue. The Google play store won't allow me to buy apps. I can download free apps with no problem, but it will not allow me to actually PURCHASE anything. In fact, it's not even limited to the Google play store. I cannot purchase from ANY of Google's products. This includes apps, youtube movies, chrome addons, ect. When I try to buy something on the tablet, it gives me an error saying "your payment could not be processed at this time. you may receive an email asking you to verify your account". I never get an email to verify anything. The only thing that always happens is that I get two emails, one a receipt for my purchase and the 2nd a cancellation notice. If I try to buy something on the pc, for instance a movie off of youtube, it gives me an error saying "We couldn't complete your purchase because of a technical issue. Sorry, we were unable to process this request. Any charge will be automatically cancelled within 24 hours. Please try again after 24 hours."

    So, here is what I've tried to no avail:
    Changed, updated, and reentered my debit card information countless of times.
    Cleared the data from the google play app, uninstalled updates, reinstalled.
    Synced my n7 with a different email, went through the google play store processed, then synced back to my main email.

    So yeah, my last resort will be to contact google. Which i hate doing, since we all know that customer support doesn't give a heck about customers.

    Any suggestions ?
    02-28-2013 10:06 AM
  2. MJKearney's Avatar
    Believe or not, Google customer support is pretty good. Remember, they want you to buy stuff from them, so I suspect they'll be more than happy to help you. Call them a call. But before you do, make sure you actually have money in your bank account! or maybe
    02-28-2013 12:57 PM
  3. Diknak's Avatar
    Try going to play.google.com and buying an app from your computer. If it is successful, it will start installing on the N7, but if not, then the problem is not your device, but your linked credit card.
    02-28-2013 01:06 PM
  4. wunderbar's Avatar
    Now, this may be a stupid question to ask, but are you sure the credit card you're trying to use is not blocked?

    2 weeks ago a fraud alert was placed on my credit card which blocked all transactions. I had to call my bank and verify everything before they'd let me use the card again.
    02-28-2013 01:14 PM
  5. rbrandon97's Avatar
    That is stupid at all actually, since it may just abotu be the problem. Just calle the bank, they said they just removed a block. Now i just have to w8 for the card to kick back in. Ty
    02-28-2013 01:38 PM
  6. wunderbar's Avatar
    No problem. Literally the same thing happened to me as well a couple weeks ago, same error message and everything, trying to buy an app on the Play store is where I first noticed it. I knew right away to call since just over a year ago my credit card number was skimmed somewhere and almost $4000 in fraudulent charges were placed on it within about 18 hours. All ended well with that but now I'm more aware of what is happening when a transaction doesn't go through
    02-28-2013 01:48 PM
  7. thomas427's Avatar
    I was having the same exact problem and called my bank. They told me its because I was attempting to make too many transactions at once (I was ordering selected songs, one after another in the music store). Don't purchase anything for a few hours and it should start working again, or so I hope.
    03-02-2013 11:43 AM
  8. MJKearney's Avatar
    I was having the same exact problem and called my bank. They told me its because I was attempting to make too many transactions at once (I was ordering selected songs, one after another in the music store). Don't purchase anything for a few hours and it should start working again, or so I hope.
    It's better just to buy $5 or $10 of credit during the checkout process, and then use the credit to buy the songs or apps or whatever. Your bank statement will be a lot easier to read, too! That's assuming, of course, that buying credit like that is available in your country.
    03-02-2013 12:20 PM
  9. BHBandit's Avatar
    What is a number to call for Google support? I have yet to find one.

    Sent from my HTC6435LVW using Android Central Forums
    03-02-2013 12:28 PM
  10. MJKearney's Avatar
    What is a number to call for Google support? I have yet to find one.
    If you're in the United States, it's 855-836-3987. Reference this page for contact options regarding device support: http://support.google.com/googleplay...olicy=hardware
    03-02-2013 12:45 PM
  11. Dannon Vick's Avatar
    FYI, same issue, on a Nexus 7, but I have a prepaid google play card credit and it shows that credit when attempting to buy the app.
    05-06-2013 02:27 PM
  12. fargo2013's Avatar
    finally i know why the error happens because google need an authorization at wallet
    A smart, virtual wallet for in-store and online shopping ? Google Wallet
    press more and then press authorization then press learn more and ...... because i already authorized i couldn't see the link of authorization it exist between the text i dont remeber where but that link required some personal data and upload two files one of them copy of your id and the second bank statment with your billing address i send them in arabic language and i surprised that google send me mail accepted my documents and finaly i pay application with success.
    sorry for my language and i hope that help you.
    10-24-2013 05:01 AM
  13. zahra awad's Avatar
    10-05-2014 08:41 AM

Similar Threads

  1. Replies: 28
    Last Post: 12-05-2019, 12:42 PM
  2. Updates for Google Play apps could not be downloaded due to an error
    By Cigar-Junkie in forum Verizon Galaxy Nexus
    Replies: 3
    Last Post: 08-05-2013, 09:49 AM
  3. 16GB Nexus 7 "This device is not for sale at this time" on Google Play
    By dotcom414 in forum General News & Discussion
    Replies: 1
    Last Post: 10-29-2012, 12:42 PM
  4. Error : your payment could not be processed at this time
    By balus3u in forum Google Nexus 7 Tablet (2012)
    Replies: 7
    Last Post: 10-11-2012, 11:16 AM
  5. "account could not be validated" error when making calls
    By rand807 in forum General Carrier Discussion
    Replies: 1
    Last Post: 04-13-2012, 02:25 PM
LINK TO POST COPIED TO CLIPBOARD