Nexus 7 Cannot Seem to be Switched On

[cypher94]

Hello Everyone,
I'm having an issue where my mother's nexus 7 had completely drained it's battery, she had tried to recharge but when she did it would get to the lock screen where it would show that the battery was at 0% and then immediately shutdown again. I'm told that the process repeated itself a number of times before the charger was removed and a call was made to me.

Once I got access to the tablet I found that I couldn't replicate what she described because the new thing was that even when put to charge it wouldn't boot at all. I tried the power+volume down tactic but to no avail. I even opened the back to see if there was an issue with the battery connector (as far as I can tell there wasn't).

I tried connecting it to my laptop but there didn't seem to be any sign of life from the tablet.

I can't be sure what version the unit was running but I always told her to update the device if the notification came up so it's fair to assume that it was running on 4.2.2.

I really hope someone can help.

 

[cole2kb]

Only asking because it wasn't listed in your post, did you actually just try plugging it in and not touching it for an extended period of time -- overnight perhaps?

 

[cypher94]

Yes, after I had tried everything I did leave it to charge for 12 hours after which I came back and did all the tests again.
It didn't seem to make any difference.

 

[cole2kb]

Sounds like a call to Google is in order. Hardware issue. You could also try a different charger / cable.

Sent from my Motorola RAZR MAXX using Tapatalk 2

 

[Ntchwaidumela]

Definitely try another cable before you do anything else. It may be defective.

 

[cypher94]

Tried to charge it with a different usb cable, still no luck.
Not sure if this makes a difference but I did notice that the plug gets warm.

Does anyone here know about how to send a message to the appropriate department so I can get a replacement?

 

[Ntchwaidumela]

Tried to charge it with a different usb cable, still no luck.
Not sure if this makes a difference but I did notice that the plug gets warm.

Does anyone here know about how to send a message to the appropriate department so I can get a replacement?

Go online and contact Asus. There's a phone number available (may be in the startup guide, as well). Explain the problem and they will let you know the procedure. They have a live chat line available, too. So they may be able to help without having to send it back to them.