1. Nelson Master's Avatar
    Makes scratchy sounds when I put it into the headphone jack
    08-11-2013 02:50 AM
  2. B. Diddy's Avatar
    Ok--

    1. Did you make sure you pushed the headphone plug all the way in, until you felt or heard it click? Sometimes these jacks can be pretty tight.
    2. Do your Skull Candies work fine in other devices?
    3. Have you tried other headphones on your Nexus 7?
    4. Are those scratchy sounds simply distortions of what's actually playing, or are they just random scratchy sounds?
    08-11-2013 02:52 AM
  3. Nelson Master's Avatar
    It seems u can hear it in other YouTube videos with and without the headphones
    08-11-2013 03:02 AM
  4. B. Diddy's Avatar
    I'm sorry, I don't quite understand. Are you saying you can hear the scratchiness when watching YouTube videos both with your Skull Candies and also through the tablet's speakers? If that's the case, then it doesn't sound like a headphone problem--it sounds like a problem with your tablet.
    08-11-2013 03:05 AM
  5. Nelson Master's Avatar
    This s happen after the first time I used the hewdphones
    08-11-2013 03:07 AM
  6. B. Diddy's Avatar
    It seems u can hear it in other YouTube videos with and without the headphones
    But what I'm asking is, are you saying that you can hear the scratchiness both when you're using your Skull Candies, and also when you unplug the headphones and just listen to the sound through the tablet's own speakers?
    08-11-2013 03:09 AM
  7. Nelson Master's Avatar
    Yes this happen for the first timwe
    08-11-2013 03:11 AM
  8. B. Diddy's Avatar
    Ok ... still not sure if you're confirming that the scratchiness is coming from both the headphones and the tablet speaker, but if that's really the case, then it sounds like a problem with the tablet. I suggest bringing the tablet back to wherever you bought it, show them the problem, and ask for an exchange. If you bought your tablet directly from Google, call the number on this support page: https://support.google.com/nexus/7/?hl=en
    08-11-2013 03:19 AM
  9. Nelson Master's Avatar
    I think best buy wont help me
    08-11-2013 03:43 AM
  10. B. Diddy's Avatar
    You won't know unless you try. Just show them the problem. Their return policy is 14 days--have you owned it for longer than that?
    08-11-2013 03:45 AM
  11. Nelson Master's Avatar
    Picked it up Friday 2nd
    08-11-2013 04:23 AM

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