Originally Posted by
NexusS4710 I got defective new N7, and i called google for the replacement.
The assistant told me to wait til they get the update from the specialists and there is still no answer. It has been almost 5 days.
What am i supposed to do? You know theres only 15 days to return, or replace the device.
Had the same problem with a N7 FHD LTE with a bad mic out-of-the-box. Six days and no follow-up on the issue. The Play Store Rep should have sent you a courtesy e-mail detailing your discussion with the last sentence:
" If you run into any issues or have any concerns feel free to reply to this email."
Reply to that e-mail stating it's been 5+ days & they will elevate it to the techs.
Worked for me - got a response within 4 hours.