1. NexusS4710's Avatar
    I got defective new N7, and i called google for the replacement.

    The assistant told me to wait til they get the update from the specialists and there is still no answer. It has been almost 5 days.

    What am i supposed to do? You know theres only 15 days to return, or replace the device.
    09-20-2013 02:33 PM
  2. Brian Low's Avatar
    just replace it if your so worried about it
    09-20-2013 07:29 PM
  3. mchockeyvette27's Avatar
    What's the defect?

    Posted via Android Central App
    09-20-2013 08:54 PM
  4. NexusS4710's Avatar
    - Screen bleeding along the edge of the top of the screen
    - and white dust around front cam, under the glass. (now it has moved a bit to the side)
    - some dead pixels


    I contacted them over 3 times and they keep saying they delivered the case to the specialist. GOD, it's been a week since I contacted them.
    What am i supposed to do? Just wait?
    09-22-2013 07:50 PM
  5. NexusS4710's Avatar
    Yeah i contacted them to get a replacement, but google keeps telling me to wait til their specialists take a look on my case.

    what am i supposed to do? just wait?
    09-22-2013 07:51 PM
  6. Brian Low's Avatar
    im assuming you bought it from the playstore? if so then i guess wait since they'll replace it. unless you bought it from like best buy or something.
    09-22-2013 08:34 PM
  7. GuilderlandNY's Avatar
    I got defective new N7, and i called google for the replacement.

    The assistant told me to wait til they get the update from the specialists and there is still no answer. It has been almost 5 days.

    What am i supposed to do? You know theres only 15 days to return, or replace the device.
    Had the same problem with a N7 FHD LTE with a bad mic out-of-the-box. Six days and no follow-up on the issue. The Play Store Rep should have sent you a courtesy e-mail detailing your discussion with the last sentence:

    " If you run into any issues or have any concerns feel free to reply to this email."

    Reply to that e-mail stating it's been 5+ days & they will elevate it to the techs.
    Worked for me - got a response within 4 hours.
    09-23-2013 07:34 AM
  8. DroidFox's Avatar
    Google has the WORST customer service. The never answer my emails, and my calls are always turned over to a "specialist" who never calls me back. I am regreting this purchase for that reason. Apple has GREAT customer service but I can't stand that company.
    09-26-2013 09:08 AM
  9. theswede's Avatar
    I have never had a problem with Google and I am sure that there are others that will tell you the same story. Sounds like you should stick with Apple and all your problems will go away
    09-26-2013 11:48 AM
  10. bodum02's Avatar
    Even with the 15 days replacement, if you emailed them you have proof that you TRIED. They should honor that.

    Posted via Android Central App
    09-26-2013 03:19 PM
  11. pfunnyjoy's Avatar
    I have never had a problem with Google and I am sure that there are others that will tell you the same story. Sounds like you should stick with Apple and all your problems will go away
    No problem here either. I called when I had an issue, the CS person said I'd receive a link to order a replacement device, that arrived quickly and I sent the problem unit back with the prepaid shipping label Google provided. Very easy. Replacement arrived in a week and is working fine so far.

    Sent from my Nook HD+
    09-27-2013 03:55 AM

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