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  1. elando_16's Avatar
    Hello everyone,

    Earlier today I bought a Nexus 7 (2nd Gen) ..will be my first android device since April when I switched to Windows Phone. I bought the tablet from a private seller, unopened. I'm having a problem where I'm at the WELCOME screen, i click English & it takes me to the select your Wi-Fi screen. I select my own personal wifi & it connects showed in the pic. afterwards it takes me to another screen that reads "Android 4.3 System Update" with my wi-fi it looks like the tablet is not responding. It doesn't want to download the update, which stands at 524k, pretty small. I keep clicking the "Retry Download" over & over but nothing ..even though the wi-fi icon is on & running. The pic shows everything.

    I tried resetting my wi-fi & also the automatic setup (WPS) but nothing! any help could be appreciated
    Attached Thumbnails New Nexus 7-wp_20131113_00_49_57_pro.jpg  
    11-13-2013 01:09 AM
  2. douglerner's Avatar
    I don't know the answer to the particular problem you are having but... Google has a 24/7 technical support line for the Nexus 7!

    You might try giving them a call: (855) 836-3987

    11-13-2013 06:47 AM
  3. propeller10's Avatar
    Reboot device. Proceed without connecting to wifi. (you can set up wifi and google account later)
    NexusNick123 likes this.
    11-13-2013 11:59 AM
  4. NexusNick123's Avatar
    I would do what propeller10 said
    11-13-2013 09:49 PM
  5. nitzshe's Avatar
    I have the same problem (nexus 7 2012).
    11-22-2013 06:30 AM

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