1. Chengalang's Avatar
    Updated to Lollipop 2 weeks ago and had no issues. Woke up this morning and my tablet decided to self restart and is now stuck on the Google screen, had no issues with it right before going to bed. Tried soft reboot and reboot in recovery to data/factory wipe but no luck.

    Finally had to call ASUS and Google, was told that this has been a common issue with the Lollipop update but unfortunately I am "slightly out of warranty." They were kind enough to offer me free shipping but a repair cost of $250... ?!
    12-30-2014 10:10 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you can get into the Recovery Menu, maybe you can restore the factory image: How To: Restore Your 2013 Nexus 7 Back To Stock Using A Full Factory Image And Root It
    12-30-2014 11:05 PM
  3. DeusEx's Avatar
    I ran into the same issue with the Lollipop update. I sent my tablet into Asus and was quoted a price of $200 for repairs, but Asus repaired my out of warranty tablet free of charge. I just received my repaired tablet in working condition yesterday.
    12-31-2014 10:32 AM
  4. jerrykur's Avatar
    Updated to Lollipop 2 weeks ago and had no issues. Woke up this morning and my tablet decided to self restart and is now stuck on the Google screen, had no issues with it right before going to bed. Tried soft reboot and reboot in recovery to data/factory wipe but no luck.

    Finally had to call ASUS and Google, was told that this has been a common issue with the Lollipop update but unfortunately I am "slightly out of warranty." They were kind enough to offer me free shipping but a repair cost of $250... ?!
    My system did that for a bit. I would reboot it and it would hang over and over. I finally realized I had to just wait for 30-45 minutes for the system to complete an update it took while I was sleeping. After I waited once the problem has not reappeared.
    12-31-2014 11:20 AM
  5. fed123's Avatar
    Similar issue here. My Nexus 7 (2012) wifi is one of those that worked great under 5.0 after a reset. Then yesterday, out of nowhere, it shut down on me, rebooted and then after the four balls stopped twirling, I got a new, white, android screen that I have never seen before, saying simply “android” and then the tablet reboots over and over again.I had to push the start and volume down buttons just to be able to turn the tablet off. Can't even get it to reset an already wiped the cache.

    I’m wondering if the tablet updated to 5.0.1 or 5.0.2 on its own. I have auto updates on wifi but I’ve have always had to something affirmative to get a system update.


    Thanks in advance!
    12-31-2014 02:05 PM
  6. Sunil Vohra's Avatar
    Hi Guys,
    I am having the same issue with Nexus 7 2013 model with 32GB with LTE.
    It has been sparingly used & one fine day, it just shows GOOGLE on screen & refuses to go further!
    On showing it to ASUS service centre in Mumbai, India, they say that it is out of warranty & they need to replace the mother board which shall cost me approx. US$190!!!! I have taken it back from them.
    I see here that many have faced such problems with this ASUS version! I don't know whether we can all get together & pursue the matter with ASUS; I had paid almost US$340 while buying it 13 months ago & it has just gone dead without even trying any updates!
    Any comments / help?
    Sunil Vohra , Mumbai, India
    Mobile: [phone number removed by Moderator]
    01-07-2015 04:28 AM

Similar Threads

  1. Using google voice typing, can print all punctuation marks except ?
    By tejaswi tejaswi in forum Ask a Question
    Replies: 2
    Last Post: 09-19-2015, 11:21 PM
  2. How do you care for your phone?
    By ahsinat in forum General News & Discussion
    Replies: 27
    Last Post: 01-21-2015, 05:17 PM
  3. Replies: 11
    Last Post: 01-02-2015, 06:27 PM
  4. Google Maps 9.2.0 and WIFI only
    By Tony Myers in forum Samsung Galaxy Tab S 10.5
    Replies: 2
    Last Post: 12-30-2014, 10:16 PM
LINK TO POST COPIED TO CLIPBOARD