1. Paul Jennion2017's Avatar
    Started Nexus 7 this morning, was working well then said the temperature was too hot (sorted by pressing Cool Down) & followed with stubborn app problems (pressed Fix Now), the device suggested enabling Talk Back. I pressed OK, then the problems started when the touchscreen disabled. When I tried to get into the bootloader, the screen showed the green android robot on his back with a door open on his chest, a red triangle above this & the message No Option below this. I can't shut down the Nexus, which is now charging while powered on. Please help.
    12-22-2017 10:07 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I've never seen a system notification that offered a "Fix Now" button. It sounds like there might be some 3rd party app that's giving you these notifications -- do you have some kind of 3rd party system maintenance/cleaner app installed? A lot of those are of questionable value, and quite a few also include relatively shady "features."

    Try pressing and holding Power for about 20-30 seconds to force a shutdown. Then see if the problems persist in Safe Mode: https://support.google.com/nexus/answer/2852139?hl=en
    12-22-2017 11:11 PM
  3. Paul Jennion2017's Avatar
    Still having problems, still unable to unlock the touchscreen because it's been locked by Talk Back which is still activated, & because I can't access the settings, there's nothing I can do. Nexus still won't power off correctly or shut down in Safe mode.
    12-23-2017 12:05 PM
  4. B. Diddy's Avatar
    Navigating when TalkBack is on can be tricky -- you've already looked at this support page? https://support.google.com/accessibi..._topic=3529932
    12-23-2017 06:06 PM

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