1. tori729's Avatar
    Just bought a Pixel 2 used and there's no sign of fingerprint sensor hardware at all. When I set it up, it didn't ask me to add fingerprints like it should. I've researched and I guess there have been known issues but is there a way to flash the software for it? I ran the DevCheck app and it doesn't even show up as having one.

    It was cheap and it's holding me over until the 4a, so it's not the absolute end of the world but I do really like the feature and wonder if I can get it back somehow.
    05-22-2020 04:36 PM
  2. Kizzy Catwoman's Avatar
    That's very odd. I haven't heard of this issue with the phone before. And it doesn't come up under security in settings?
    05-22-2020 06:03 PM
  3. tori729's Avatar
    That's very odd. I haven't heard of this issue with the phone before. And it doesn't come up under security in settings?
    No, it's not there. The scanner on the back doesn't react to my touch. It's like the hardware isn't even there.
    05-22-2020 06:19 PM
  4. Michael Detwiler's Avatar
    Open settings and type Pixel Imprint
    05-22-2020 06:24 PM
  5. Morty2264's Avatar
    Any progress on your situation, OP?
    05-26-2020 07:58 AM
  6. tori729's Avatar
    Nope, I'm thinking it's just a problem w/ the phone. I've seen people saying the same thing in others places and their only option was to send to Google. It's not worth it to me so I'm just going to live with it until I can get the 4a.
    Morty2264 likes this.
    05-26-2020 10:12 AM
  7. NMCynthia's Avatar
    My Pixel 2 fingerprint reader never did work, right from the beginning. It will "buzz" when touched, but rarely EVER recognized my fingerprints. It's no big deal. since you can use a pin or pattern, but it isn't as fast. I'm looking forward to face recognition with the Pixel 5.
    05-26-2020 10:53 PM
  8. Morty2264's Avatar
    Nope, I'm thinking it's just a problem w/ the phone. I've seen people saying the same thing in others places and their only option was to send to Google. It's not worth it to me so I'm just going to live with it until I can get the 4a.
    That sounds like a good plan. I'm sorry this is happening to you.
    05-27-2020 08:55 AM
  9. B. Diddy's Avatar
    Have you already tried doing a factory reset again?
    05-27-2020 10:59 AM

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