10-24-2017 09:51 AM
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  1. Jeremy8000's Avatar
    So I just got in the Trade-In kit in which to send back my Pixel XL...

    The packing envelope they provide to send the phone back in is barely larger than the phone and has almost no padding whatsoever (pic below with my case to show scale).

    Trade-in program / shipping envelope-img_20171010_123055.jpg

    My phone is in pristine condition, but with that poor protection and being handled by USPS, I'm very fearful that my phone will arrive with a cracked screen, dropping 100's off the value they would quote - and leaving me with no real recourse but to take it back cracked or accept a minimal offer.

    Anyone know if the label they provide can be put on a small shipping box, or at least a more heavily padded envelope?
    10-10-2017 11:35 AM
  2. krazyatom's Avatar
    Wow i am waiting for my trade in kit but that will totally crack your phone. You should contact google.
    10-10-2017 11:42 AM
  3. gmermel's Avatar
    I agree. I'll be leaving it in the case with the screen protector, and reinforcing the phone one way or another beyond the envelope.

    Probably a corporate decision so they will be able to claim a cracked screen and reject the trade.
    aximtreo likes this.
    10-10-2017 11:44 AM
  4. N4Newbie's Avatar
    I agree; this is totally weird.

    What does Google plan to do with these phones? It seems that a significant percentage of them may arrive damaged..

    I plan to take a number of pictures of my phone before shipping it (sit it on top of "today's" New York Times print edition perhaps) to provide some small evidence that the phone was in perfect condition at the time I packed it in that flimsy envelope.
    ihbsbA likes this.
    10-10-2017 11:45 AM
  5. modifier's Avatar
    Anyone know if the label they provide can be put on a small shipping box, or at least a more heavily padded envelope?
    As long as the label doesn't specify "envelope" or a weight significantly different than what you end up sending, it should still work. Save detailed photos of the device you're sending and the updated packaging once you've repacked it so you have visual evidence of the improvement in case Google still claims a cracked screen or other damage.
    AnnDroid likes this.
    10-10-2017 11:46 AM
  6. effreyj's Avatar
    I'll put some bubble wrap around mine and leave it in the case and with the screen protector on.
    AnnDroid likes this.
    10-10-2017 11:46 AM
  7. worldspy99's Avatar
    You need to tweet this out so that they get some flak for this flimsy shipping package!
    When I did my trade in with TMO last year, they just sent me a label and I applied it to a box in which I bubble wrapped the heck out of the phone before shipping it.
    libra89 and aximtreo like this.
    10-10-2017 11:52 AM
  8. N4Newbie's Avatar
    I've been wondering what Google planned to do with these traded-in phones. Sell them? Use them as warranty replacements?

    Based on the flimsy packaging, I now think they plan to give the ones that survive out as freebies to employees or donate them to groups such as Women Against Abuse (Donate Your Used Cell Phone | Women Against Abuse). The ones that don't survive will go into the electronics recycling bin.
    10-10-2017 11:53 AM
  9. Zendroid1's Avatar
    They'll sell them to some random 3rd party, who will sell them to some random people at steep discounts, who will list them on swappa as Refurbished devices.
    10-10-2017 11:56 AM
  10. anon(9072051)'s Avatar
    Anyone know if the label they provide can be put on a small shipping box, or at least a more heavily padded envelope?
    According to this subreddit exchange, you can ship your phone inside a sturdier container:

    https://www.reddit.com/r/ProjectFi/c...t_tradein_kit/
    Jeremy8000 and aximtreo like this.
    10-10-2017 12:30 PM
  11. Jeremy8000's Avatar
    They'll sell them to some random 3rd party, who will sell them to some random people at steep discounts, who will list them on swappa as Refurbished devices.
    There's a 3rd party that Google is actually contracted with to acquire the devices - at least the non-Google ones. If they're picking up the Pixels as well, I suspect the value being given on those trade-ins is being partially subsidized by Google to maintain the appearance that the residual value is higher, or to encourage direct upgrades, as no 3rd party would give more for a Pixel XL than an iPhone 7+...
    10-10-2017 12:52 PM
  12. Jeremy8000's Avatar
    According to this subreddit exchange, you can ship your phone inside a sturdier container:

    https://www.reddit.com/r/ProjectFi/c...t_tradein_kit/
    Great to know - thanks!
    10-10-2017 12:53 PM
  13. sharon harvey's Avatar
    10-11-2017 11:01 AM
  14. ChuckG73's Avatar
    I called and they opened up a support ticket and sent me an email to send them photos of my phone before I sent it in.
    aximtreo likes this.
    10-11-2017 02:56 PM
  15. AustinTech's Avatar
    I haven't received my trade in envelope. I couldn't really tell that they understood that I was doing a trade in. I picked trade in, then the phone I bought , and paid for it. nothing else.
    10-11-2017 05:46 PM
  16. slave's Avatar
    After I got mine, I decoded to not send. Once they send my phone, I will email them to let them know that.

    I would just as soon sell on Swappa, or locally before that.
    10-11-2017 05:57 PM
  17. N4Newbie's Avatar
    I haven't received my trade in envelope. I couldn't really tell that they understood that I was doing a trade in. I picked trade in, then the phone I bought , and paid for it. nothing else.
    Check your order online; it should show two "line items" one for the phone and one for the trade in kit.
    10-11-2017 06:35 PM
  18. krazyatom's Avatar
    I received a trade in kit as well. I think I am going to use USPS priority padded envelope to send it.
    10-11-2017 06:39 PM
  19. anon(9072051)'s Avatar
    I haven't received my trade in envelope.
    I haven't gotten mine yet either, even though I ordered on the 4th. According to USPS tracking, they've only received an intent to ship communication from the sender, no actual package.

    Course, along the same lines, I just found out from Amazon that the screen protector I ordered for my 2XL has shipped, and it's only going to take 12-14 days to get to me. All the way from Pennsylvania... to Indiana.
    10-11-2017 06:42 PM
  20. Derek_B's Avatar
    I haven't gotten mine yet either, even though I ordered on the 4th. According to USPS tracking, they've only received an intent to ship communication from the sender, no actual package.

    Course, along the same lines, I just found out from Amazon that the screen protector I ordered for my 2XL has shipped, and it's only going to take 12-14 days to get to me. All the way from Pennsylvania... to Indiana.
    I just received my trade in envelope today. I also ordered on October 4th.
    10-14-2017 08:49 PM
  21. Richard Servello's Avatar
    There's a 3rd party that Google is actually contracted with to acquire the devices - at least the non-Google ones. If they're picking up the Pixels as well, I suspect the value being given on those trade-ins is being partially subsidized by Google to maintain the appearance that the residual value is higher, or to encourage direct upgrades, as no 3rd party would give more for a Pixel XL than an iPhone 7+...
    I think it's being subsidized to encourage annual upgrades. My XL still runs beautifully. I'm mainly upgrading because after the $410 trade in it's only $449. That's actually about the same as selling it on eBay next year... So totally worth it.
    AnnDroid likes this.
    10-14-2017 08:55 PM
  22. krazyatom's Avatar
    Did anybody sent their trade in phone and receive any confirmation? My trade in was delivered yesterday and I didn't receive any confirmation email that they received it.
    10-15-2017 11:52 PM
  23. Richard Servello's Avatar
    Did anybody sent their trade in phone and receive any confirmation? My trade in was delivered yesterday and I didn't receive any confirmation email that they received it.
    You sent it in before receiving your replacement?
    10-16-2017 12:02 AM
  24. gabbott's Avatar
    You sent it in before receiving your replacement?
    He's probably using another phone at the moment than the phone he's trading in.
    10-16-2017 12:19 AM
  25. krazyatom's Avatar
    You sent it in before receiving your replacement?
    Yes i got extra phone with me.
    10-16-2017 12:42 AM
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