01-12-2018 08:28 PM
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  1. fjd726's Avatar
    I've been checking used Pixel XL prices on Swappa and they're selling anywhere near 400 for a Mint condition one. I returned my 2 Xl awhile back but might be giving them another shot and hope to get a better display.
    12-22-2017 02:46 PM
  2. dwboston's Avatar
    I traded in an OG Pixel XL and it was worth it for me. The 2XL is a great phone, though the camera doesn't seem noticeably better the OG XL.
    12-22-2017 02:53 PM
  3. AnnDroid's Avatar
    I had the OG Pixel XL for 6 weeks. now have the P2XL Panda. The main reason I'm enjoying the Panda is the larger display and the better camera. I hate to admit this but, I'm a horrible photographer and the new phone has taken photos that make me very happy. oh, and water resistance is a big deal for me too. Between cooking and gardening I'm around water a lot. I don't plan to ever dunk the phone but it's nice to know that it would her gets splashed on it it's not dead.
    12-22-2017 02:56 PM
  4. fjd726's Avatar
    Might be worth it as the OG Pixel XL isn't worth much for now.
    libra89 likes this.
    12-22-2017 02:57 PM
  5. libra89's Avatar
    Might be worth it as the OG Pixel XL isn't worth much for now.
    This. It makes for an interesting situation that selling it gets less over trading it in. At least for the small Pixel, that is.
    12-22-2017 03:18 PM
  6. Jeremy8000's Avatar
    Well, my saga is finally at an end. Having received my trade-in on 10/30 with a quoted turnaround time of 5 days, Google decided after 30 days to do the grand courtesy of emailing me on 11/30 apologizing and promising to complete it in 10-15 days. After that passed, and with no further notification or follow-through on two separate escalations they committed to, my device was finally assessed and credited over the weekend, for the full quoted amount (though I have to wonder what person at Google thought it would in any way be construed in a positive way by the customer to say "its value either matches or is more than the estimate," which is essentially letting me know that, best case, I got fair value, but there's certainly a chance I got screwed because in their estimation my phone is worth more than what they quoted (if they reserve the right to reduce the estimate, with that verbiage they should also maintain the possibility of increasing it).

    Oh, Google's evidently official position on what to do if Google escalates and requests but is never provided an update from the 3rd party company? Wait 30 days and put in a new request. No next level escalations are available to them, and per them they neither can provide nor have themselves any telephone information for the 3rd party, nor can they provide email address or even identify the name of the company used.

    Yay.

    My advice to those considering the trade-in is that with processing times ranging from about 1 to 8+ weeks, consider the value of simply selling it outright if you can get reasonably close to value. If you're buying it with a credit card, your interest-free 'grace period' (typically 30 days) may well expire before you get your credit, meaning you'll either have to pay the full cost of the phone and then wait for the credit to come back at some point, or suffer interest charges.

    The new models are still fantastic, but my recommendation to any who ask about the Pixel line has gone from a 9/10 to a 7/10 simply based on the need to lower expectations of quality of customer support, given how this process has gone. While my prior experience when needing assistance had always been stellar, if Google is slipping this badly in this aspect I have to anticipate that they may well slide in others as well.
    libra89 likes this.
    12-27-2017 10:30 AM
  7. FesterTreo's Avatar
    I traded in 3 phones, Samsung S7 ($150) and 2 Pixels ($350 each). I got all 3 credits even though one of my pixels corners was banged up (screen was perfect though). Process worked for me. Sorry for others who have had issues.
    libra89 likes this.
    12-27-2017 08:24 PM
  8. libra89's Avatar
    Just wanted to share my experience with the trade in process to hopefully give some hope since I was a little apprehensive originally at the beginning of this thread.

    I ordered my Pixel 2 on 12/14 and the trade-in kit was shipped on 12/15 (side note, I was super lucky to get the Pixel on 12/16 - nope I don't live anywhere near Illinois). I finally got that kit on 12/21. I shipped my Pixel (Verizon model) it back to them on 12/22 with the assessed value of $345. They received it on 12/27. Today (January 2), they assessed my phone and issued a credit of $325 because they assessed it not as a Verizon model (lol).

    That was much faster than I would have thought this would all happen. I would do it again though for sure. (Not my fault that they couldn't tell the model but still more than what I would get if I sold it myself.)
    01-02-2018 12:09 PM
  9. SteveISU's Avatar
    Well I utilized the google trade in program for my 32GB Pixel XL and was quoted $395 trade in value. They received my phone and determined it wasn't as described even though all three criteria were met (1. Factory data reset, 2. Turns on/off, no cracks in the screen). The device was mint. I took pictures and video of me FDR the phone. Even their assessment email stated I met all the criteria, yet they want to refund me less. Of course my window to return the XL 2 has come and gone because they take forever to assess the phone. I put a call into google and they escalated it up to whomever. Got an email that said it could take 2-3weeks. I've owned every nexus/pixel phone since the galaxy nexus. If this is how they want to operate then this is my last purchase from google. I'll never use another one of their phones/services again.
    01-08-2018 02:56 PM
  10. fjd726's Avatar
    I'm another victim of this "trade in nightmare". I just received an email stating the condition wasn't as described. Yet, all the check marks are present in the email as far as condition reported and received.

    My phone was a Verizon 128 GB XL that was used for 2 months in a case and screen protector. You couldn't find a blemish on the thing and yet they decided it was ok to screw me out of 50 bucks instead of the promised 405.

    This will be the last time I buy anything google. I feel they're taking advantage of the trade in offer and screwing over their customers. Not cool at all. It's the principle of the matter. Google should feel lucky anyone buys the 2 XL with all the issues it's been having lately. Definitely put a sour taste on this company.
    01-09-2018 10:35 AM
  11. Jeremy8000's Avatar
    While I was eventually credited the full amount quoted - 57 days after Google received my trade-in - I still don't recommend the trade-in process to anyone. But I can confirm that after everything that was done wrong, Google is at least confirming that they know they're screwing up by offering a token credit at least in some circumstances.

    Pixel 2 Trade-In Nightmare - Buyers Beware!!!-capture.jpg
    01-10-2018 02:15 PM
  12. libra89's Avatar
    While I was eventually credited the full amount quoted - 57 days after Google received my trade-in - I still don't recommend the trade-in process to anyone. But I can confirm that after everything that was done wrong, Google is at least confirming that they know they're screwing up by offering a token credit at least in some circumstances.

    Click image for larger version. 

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    Hmm this is interesting. I didn't deal with what you dealt with but I also got a credit from Google as well.
    Thanks for sharing this.
    01-12-2018 08:28 PM
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