11-13-2017 11:48 AM
36 12
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  1. yujinn's Avatar
    Read some articles about reports on this. The issues with this phone's screen is just piling up! My 2XL's delivery date is a week from now... I'm really really considering cancelling!!
    11-09-2017 11:22 AM
  2. Ry's Avatar
    Should this be happening?
    11-09-2017 11:28 AM
  3. ffejjj's Avatar
    Read some articles about reports on this. The issues with this phone's screen is just piling up! My 2XL's delivery date is a week from now... I'm really really considering cancelling!!
    I'd wait if it were me. My V30 had the blue tint and it's a complete non issue for me. Get it and check it out for yourself.
    11-09-2017 11:30 AM
  4. N4Newbie's Avatar
    Read some articles about reports on this. The issues with this phone's screen is just piling up! My 2XL's delivery date is a week from now... I'm really really considering cancelling!!
    Says who?

    There are a lot of sites out there that are primarily interested in driving ad revenue. Frankly, I find it impossible to believe that a coating that rubs off after just a few weeks of real-world use (after all, the device has only been in the field for what - three weeks? - would not have been discovered in prior quality and prototype tests.

    I call BS.
    11-09-2017 11:38 AM
  5. Mike Dee's Avatar
    Read some articles about reports on this. The issues with this phone's screen is just piling up! My 2XL's delivery date is a week from now... I'm really really considering cancelling!!

    Two things I ask:

    How many reports of this are there and do we know that it is not due to customer neglect?
    AustinIllini likes this.
    11-09-2017 11:39 AM
  6. Almeuit's Avatar
    I bet someone decided to clean their phone with rubbing alcohol lol XD.
    Ry, DMP89145 and booboolala2000 like this.
    11-09-2017 11:42 AM
  7. sunrat39's Avatar
    Is it just one instance? Seems like nothing to worry about if so.
    11-09-2017 12:17 PM
  8. nelamvr6's Avatar
    Seems like BS to me.

    It's obvious what's happening. Tech "news" sites are cruising forums looking for any complaints of ANY problem that people are having. And they're paying special attention to the Pixel 2 since it's a new release from a big tech player, and also one that has had some "issues". Once they see one, they pounce! They need clicks, they must have clicks!

    So now we're seeing the sensationalization of every little problem that anyone has with their Pixel 2.

    Anything that is man made will have the occasional sample defect. Even Rolls Royces break down every once in a while...

    Google's customer support has so far proven to be absolutely fantastic. They pushed out the fixes they promised before our phones were a month old. So, I'm just not paying attention to these reports anymore. If an actual problem does pop up, I'll deal with it. In the meantime I'm enjoying the heck out of my Pixel 2 XL, it's hands down the best phone I've ever had. Head and shoulders above all my previous phones.
    11-09-2017 01:16 PM
  9. dannyar11's Avatar
    Seems like BS to me.

    It's obvious what's happening. Tech "news" sites are cruising forums looking for any complaints of ANY problem that people are having. And they're paying special attention to the Pixel 2 since it's a new release from a big tech player, and also one that has had some "issues". Once they see one, they pounce! They need clicks, they must have clicks!

    So now we're seeing the sensationalization of every little problem that anyone has with their Pixel 2.

    Anything that is man made will have the occasional sample defect. Even Rolls Royces break down every once in a while...

    Google's customer support has so far proven to be absolutely fantastic. They pushed out the fixes they promised before our phone were a month old. So, I'm just not paying attention to these reports anymore. If an actual problem does pop up, I'll deal with it. In the meantime I'm enjoying the heck out of my Pixel 2 XL, it's hands down the best phone I've ever had. Head and shoulders above all my previous phones.

    Unfortunately you are wrong. This was an issue that first came up a few days ago when Youtuber Chris Pirillo started getting the blotch on his screen where the coating seemed to have rubbed off. It was shared on social media and soon after , many others who experience the same issues, some even more severe than Chris Pirillo started sharing their experiences as well. These phones have issues. Many issues. I love mine, and so do many others. That doesn't mean google did a bad job with QC. At the end of the day, we have the warranties for 2 years to exchange them if it happens, or you can apply a screen protector to avoid having to go through the RMA process. Simple as that.
    codeda likes this.
    11-09-2017 01:30 PM
  10. osubeavs728's Avatar
    Unfortunately you are wrong. This was an issue that first came up a few days ago when Youtuber Chris Pirillo started getting the blotch on his screen where the coating seemed to have rubbed off. It was shared on social media and soon after , many others who experience the same issues, some even more severe than Chris Pirillo started sharing their experiences as well. These phones have issues. Many issues. I love mine, and so do many others. That doesn't mean google did a bad job with QC. At the end of the day, we have the warranties for 2 years to exchange them if it happens, or you can apply a screen protector to avoid having to go through the RMA process. Simple as that.
    Well how many is it then?
    11-09-2017 01:54 PM
  11. nelamvr6's Avatar
    Unfortunately you are wrong. This was an issue that first came up a few days ago when Youtuber Chris Pirillo started getting the blotch on his screen where the coating seemed to have rubbed off. It was shared on social media and soon after , many others who experience the same issues, some even more severe than Chris Pirillo started sharing their experiences as well. These phones have issues. Many issues. I love mine, and so do many others. That doesn't mean google did a bad job with QC. At the end of the day, we have the warranties for 2 years to exchange them if it happens, or you can apply a screen protector to avoid having to go through the RMA process. Simple as that.
    What you are describing is exactly what I said was occurring.

    One guy has blotches on his screen. I like Chris Pirillo, and have for years. And it's unfortunate that he had an issue with his phone. But the fact that he happens to have a blog means that his problem became a lot more publicized than a minor sample defect ever would have if he didn't have a blog. So now all his readers are looking at their phones, asking themselves if they also have that problem. And some of them probably do, but also likely is that not nearly as many as think they have this problem actually have this problem.

    And now other sites smell blood in the water, they start writing about it too. They need clicks, they must have clicks. So now it's going to be the next big huge problem for this already beleagered phone.

    But how many really do have this problem? You say this phone has issues, you say "many issues". I say, no.

    This phone has detractors, many detractors. MOST of the "issues" that have been raised have been absolute BS.

    The blue tint? Ridiculous. The Samsung Galaxy S6 that I used owned prior to buying the Pixel 2 XL also had a blue tint every bit as pronounced as the one in my brand new Pixel 2 XL. The thing is, I NEVER EVEN NOTICED IT IN 2 YEARS OF OWNING THAT PHONE!!! That's because it is a NON-ISSUE! The huge deal made by detractors was the only reason I ever noticed that in my old phone, the one I used for over 2 years. Now we see that if you pick up any phone at Best Buy with an OLED screen it will also have a color shift to some degree or other. Even the vaunted Note 8...

    So now, I never notice the blue tilt on my Pixel 2 XL, because it is a non-issue.

    The faded colors? Easily fixed. Not an issue. A choice made by Google, one that proved to be unpopular, but one they fixed.

    To be honest the only real issues I've heard about so far are the clicking on the Pixel 2 during calls, and some bluetooth issues. The clicking was addressed in the latest update that is rolling out now, and I'm sure Google will eventually iron out the bluetooth issues.

    I will be very surprised if we find out that this latest kerfuffle with the oleophobic coating affects more than a tiny percentage of phones shipped. And I am confident that in every single case where this actually is a problem Google will make it right if the owner decides to pursue an RMA.

    So no, dannyar11, this phone doesn't have "many issues", it has many detractors who are making a cottage industry of seeking out and publicizing every single little sample defect that ever manages to ship.
    jsarino, MrHug3, DMP89145 and 3 others like this.
    11-09-2017 02:08 PM
  12. dannyar11's Avatar
    Well how many is it then?
    I didn't go around counting the number of reports. There wasn't a need to. Its obviously more than a few and more than a couple websites felt the need to report. If its not an isolated issue and a handful or more people have come forward then obviously its a manufacturing defect. Oleophobic coating should not be coming off a display within a few weeks.
    11-09-2017 02:09 PM
  13. Jeremy8000's Avatar
    I didn't go around counting the number of reports. There wasn't a need to. Its obviously more than a few and more than a couple websites felt the need to report. If its not an isolated issue and a handful or more people have come forward then obviously its a manufacturing defect. Oleophobic coating should not be coming off a display within a few weeks.
    It only takes one website reporting it to cause most others to try to find a reason to post about it too, even if their take is purely secondhand, as they don't want to miss out on clicks.

    I can't speak to it myself as I have a SP on mine, but do know that those coatings will rapidly deteriorate under exposure to some cleaning agents. Possible those people with issues got a bit overaggressive with alcohol wipes.
    11-09-2017 03:24 PM
  14. osubeavs728's Avatar
    I didn't go around counting the number of reports. There wasn't a need to. Its obviously more than a few and more than a couple websites felt the need to report. If its not an isolated issue and a handful or more people have come forward then obviously its a manufacturing defect. Oleophobic coating should not be coming off a display within a few weeks.
    Well you can't stand bold faced and call someone wrong without coming with the facts and evidence to prove it, man...
    nelamvr6 and sixty_four like this.
    11-09-2017 03:37 PM
  15. Mike Dee's Avatar
    Seems like BS to me.

    It's obvious what's happening. Tech "news" sites are cruising forums looking for any complaints of ANY problem that people are having. And they're paying special attention to the Pixel 2 since it's a new release from a big tech player, and also one that has had some "issues". Once they see one, they pounce! They need clicks, they must have clicks!

    So now we're seeing the sensationalization of every little problem that anyone has with their Pixel 2.

    Anything that is man made will have the occasional sample defect. Even Rolls Royces break down every once in a while...

    Google's customer support has so far proven to be absolutely fantastic. They pushed out the fixes they promised before our phones were a month old. So, I'm just not paying attention to these reports anymore. If an actual problem does pop up, I'll deal with it. In the meantime I'm enjoying the heck out of my Pixel 2 XL, it's hands down the best phone I've ever had. Head and shoulders above all my previous phones.
    There's an old media expression....if it bleeds it leads. Good news doesn't sell.
    I'll be accused of being in denial but this phone rocks.
    Apple2Droid likes this.
    11-09-2017 04:58 PM
  16. PowrDroid's Avatar
    Does anybody have a link to the blog that discusses this alleged problem?
    11-09-2017 05:07 PM
  17. PowrDroid's Avatar
    If it's wearing off prematurely, when should it wear off?
    11-09-2017 05:08 PM
  18. LeoRex's Avatar
    Depends on use... and how you clean it. If you go at it daily with Windex, well, it won't last all that long. But if you stick to cleaning it with a clean, dry cloth, it should last as long as you have the phone.

    With this... not sure what to say about it. It could very well be a problem with an oleo coating that was not properly applied. I've come across one or two of those in my time. I just returned it and got another one. The problem with anecdotal issues is that you don't have any idea as to the scope. Yes, 'many users' have reported, sure, I've heard that before. We're at the point where everyone is hyperaware of any issue whatsoever with the phone. All it takes is one dude posting on a site or some guy with a blog to have an issue and it becomes BIG NEWS!!!!

    Someone with at least a minimally high profile has an issue and posts it. Now, that becomes indexed and let's say there are 5 people in the world with the same issue, . They go on Google and type in a search and up pops patient zero's blog post and they all join in and make their complaints known along with a handful of trolls who figure they would jump on in and claim they had it too. So even though there are only 5 or 6 people that ran into this, them being all in the same place with who knows how many yahoos who don't even own the phone make it seem like it's widespread. It's a straightforward example of selection bias.

    Understand context, that's all I hope people do. PHONE BURSTS INTO FLAMES!!!!! yeah, everyone freaks out... but is that the ***** who used some jacked up charger from Ali Express, or was that one of the doomed Note 7's that caused the recall?
    Apple2Droid likes this.
    11-10-2017 03:31 PM
  19. anon(5630457)'s Avatar
    The Pixel 2 XL is the Murphy's Law of phones.
    11-10-2017 03:50 PM
  20. Mike Dee's Avatar
    The Pixel 2 XL is the Murphy's Law of phones.
    It's really not, however some seem motivated to make it so.
    nelamvr6 and Apple2Droid like this.
    11-10-2017 06:13 PM
  21. sydneycooper1979's Avatar
    Ladies and gentlemen, please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please behave like an adult and move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts. Thanks.
    yujinn likes this.
    11-10-2017 07:45 PM
  22. Golfdriver97's Avatar
    As of right now, I consider only defect is the semi confirmed very early burn in. And even then, I don't recall hearing any more about it.
    11-10-2017 08:25 PM
  23. Golfdriver97's Avatar
    Burn in can be attributed to the user in question. It's kind of funny people say you shouldn't get burn in within the first week. It is possible. I've seen tvs do if after someone has fallen asleep for 6 hours. If you have burn in, you don't need an app to see it. Also, if you are running around with the screen set to a super bright setting or allowing adaptive brightness to do all the work, you need to be a little bit more judicious. Then killing the device with 8+ hours of on screen time with a static display or a long time screen time out, you should know better. You can't leave static images on a tv for 6 hours so what makes you think it's any different for a smartphone? A smartphone isn't a toy. It requires some thinking.

    You take your phone to a concert outside in the sun for 5-6 hours. Of course you bump up the screen brightness due to the sunlight. The temperature is hot outside, your phone is hot from being in a plastic case and in your pocket. Your body is hot generating more heat and you have the screen brightness dialed up. That's a screen burn in disaster waiting to happen. Would you take a laptop outside in the sun for 5-6 hours? Why would you do the same with a smartphone that runs like a computer. Just common sense.
    I don't think Alex Dobie had his use fall into this category.
    11-10-2017 09:59 PM
  24. LeoRex's Avatar
    Every AMOLED phone I've owned developed very slight ghosting of the nav bar shortly after purchase.. call it burn, retention, semi-permanent or whatever.. but it was there fairly early on.

    Now, in all but the S3 I had, it really never got any worse months down the road. I remember Erica Griffin exposing that the sky was falling when the Nexus 6 she had burned in and I went in and checked mine and sure enough, if I went looking, I could see a hint of the soft buttons. But months later, pretty much the exact same level. My two year old 6P has 'burned in' nav bar bits that you only see playing the 'let's watch a full screen gray video' game. Same for the S7 and S7 Edge my wife had, etc...

    A lot of these sources are chasing traffic. That's how they get paid, or at least how the sites they contribute to get paid. I always look at stories like this through that lens.
    nelamvr6, Wiley_11 and DMP89145 like this.
    11-10-2017 10:14 PM
  25. Golfdriver97's Avatar
    If you have to bring up a color display to see burn in, you don't have burn in. It's obvious to the naked eye when you have it.
    But say shifting to the Google homepage with it's white background from a darker homescreen can help. I have seen burn in on the Nexus 6 and a few Samsungs on display at AT&T. But I don't consider that normal as those diplays are on high brightness for 12 hours a day every day.
    11-10-2017 10:24 PM
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