06-04-2018 07:43 AM
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  1. daspinkewalross's Avatar
    So I bought the Pixel 2 XL, looking forward to all the cool new features, one of the being the IP67 rating, which by IEC-60529 standard means that you can submerge your phone up to 1 meter for 30 minutes under water.
    Very excited about this feature, I took my Pixel 2 XL into the shower with me. That's when I realized that it wasn't really what they we're advertising.
    I saw that my front and back camera weren't correctly focusing anymore due to the fact that water vapor had gotten inside of the casing. And to clarify I didn't even submerge it into the water, there was only a bit of water from the shower head spraying onto it. And then literally after getting out of what was a 10 minute shower the phone went into a complete boot loop and wont even start anymore.
    Of course the first thing I did was contact the Google support, and they told me that you can't take your Pixel into the shower because it could be damaged this way and that this is even written in the "safety and warranty guide" . Looking at what the IP67 rating assured me I was very confused. Does this mean that a few drops from showering are worse then submerging it into water ? Does rain have the same effect ? The support clearly didn't even know what IP67 meant because they told me that any water could be harmful for the device. I don't know if this is false advertising or I just got a bad device but I definitely think Google should take action on this and not just ignore it.
    Maybe it's just an individual case and not all Pixel 2 XL users are affected, but I definitely want to warn everybody thinking it has the promised IP67 rating because that's not what I got with my Pixel.
    12-11-2017 06:55 AM
  2. pkcable's Avatar
    IP67 and even IP68 phones should NOT be taken in the shower, OR intentionally submerged. The rating does NOT mean your phone is waterproof. Just water resistant. YES it should survive the rain, OR a quick dunk in the pool, BUT in both cases you should get it to dryness ASAP.
    12-11-2017 07:53 AM
  3. gabbott's Avatar
    I don't think any of the phone manufacturers cover water damage under their basic warranties even though they give these water resistance ratings. It really comes down to don't intentionally get your phone wet.
    pkcable, firebirder and jsarino like this.
    12-11-2017 08:17 AM
  4. e30ernest's Avatar
    I don't think any of the phone manufacturers cover water damage under their basic warranties even though they give these water resistance ratings. It really comes down to don't intentionally get your phone wet.
    I know Apple doesn't.

    I wonder how many unfortunate users will find out the hard way that IP67/68 resistance doesn't mean it's safe to deliberately expose the device to water and other fluids.
    12-11-2017 08:45 AM
  5. TwitchyPuppy's Avatar
    I know Apple doesn't.

    I wonder how many unfortunate users will found out the hard way that IP67/68 resistance doesn't mean it's safe to deliberately expose the device to water and other fluids.
    Probably all those who thought ‘water resistant’ and ‘waterproof’ meant the same thing.
    dsignori and libra89 like this.
    12-11-2017 09:12 AM
  6. jjinal's Avatar
    WTF do you need your phone in the shower for anyway????
    12-11-2017 09:22 AM
  7. bsannes's Avatar
    The reason the water in a shower is a no no is because of the heat of the water and steam, it can hurt the seals. Same with salt water can hurt it as well. But I never under stand the want people have with taking their phones into the shower.
    DMP89145 and bigmatt503 like this.
    12-11-2017 09:24 AM
  8. Zendroid1's Avatar
    As others have stated, this protection is for incidental / accidental submersion to and/or exposure to water for short periods of time. It is not guaranteed protection against water. Also, the testing and approval is done under very controlled conditions. A shower is extremely different (with water hitting the phone at high rates of speed, not found when simply submerging water.
    12-11-2017 09:33 AM
  9. Ca_lvn's Avatar
    I'm not going to test mine and hopefully it'll never get wet
    mig1776 and judeawful like this.
    12-11-2017 09:58 AM
  10. chanchan05's Avatar
    Also, it is only protected against immersion. It is not protected against pressurized water streams. You might think that a shower isn't pressurized, but the falling water creates velocity that when it hits your phone, it simulates pressure. Actually, putting your phone under the faucet could be more danherous than dunking it in water if the rating doesn't state that it's protected from pressured jets of water like a shower.

    Also this is not covered by warranty simply because phones are not designed to withstand much trauma in general, and such trauma like falls can break the waterproofing seals or create areas that water can go into, like cracks in the glass.
    12-11-2017 10:08 AM
  11. jjinal's Avatar
    This is not really a funny situation since someone's new phone is ruined and probably not covered under warranty but one day in the future it will be a funny story to tell. Like "remember that time I took my new phone in the shower and...." Doh!!! 😭
    firebirder likes this.
    12-11-2017 11:06 AM
  12. Jeremy8000's Avatar
    ...The support clearly didn't even know what IP67 meant...
    The irony...

    As others stated above, IP67 offers protection against immersion in normal, standing water, not pressurized application (like a shower) or necessarily against chlorinated (pool) or salt (sea) water, water that is particularly hot/cold (or steam from a shower).

    If you want something you can use while you're in the shower, look for an IP69k rated phone which would be rated against high pressure and high temperature water/steam. But until one comes out certified to that extent... don't take your phone into the shower (and realistically, probably not even into the room while you're taking a shower).
    12-11-2017 02:24 PM
  13. anon(5630457)'s Avatar
    IP67 means it can ONLY be submerged in calm water. It cannot be exposed to water jets or humidity.
    12-11-2017 02:36 PM
  14. pseudoware's Avatar
    IP whatever or not, I'm not intentionally putting a single drop of water on my new Pixel, just like the dozen or so phones I've owned before it. Sorry, not sure why anyone would do that.
    jjinal, mrvco, firebirder and 1 others like this.
    12-11-2017 02:45 PM
  15. mwboost's Avatar
    The heat/steam or vapour will do that.
    recDNA likes this.
    12-11-2017 02:47 PM
  16. Aquila's Avatar
    So I bought the Pixel 2 XL, looking forward to all the cool new features, one of the being the IP67 rating, which by IEC-60529 standard means that you can submerge your phone up to 1 meter for 30 minutes under water.
    Very excited about this feature, I took my Pixel 2 XL into the shower with me. That's when I realized that it wasn't really what they we're advertising.
    I saw that my front and back camera weren't correctly focusing anymore due to the fact that water vapor had gotten inside of the casing. And to clarify I didn't even submerge it into the water, there was only a bit of water from the shower head spraying onto it. And then literally after getting out of what was a 10 minute shower the phone went into a complete boot loop and wont even start anymore.
    Of course the first thing I did was contact the Google support, and they told me that you can't take your Pixel into the shower because it could be damaged this way and that this is even written in the "safety and warranty guide" . Looking at what the IP67 rating assured me I was very confused. Does this mean that a few drops from showering are worse then submerging it into water ? Does rain have the same effect ? The support clearly didn't even know what IP67 meant because they told me that any water could be harmful for the device. I don't know if this is false advertising or I just got a bad device but I definitely think Google should take action on this and not just ignore it.
    Maybe it's just an individual case and not all Pixel 2 XL users are affected, but I definitely want to warn everybody thinking it has the promised IP67 rating because that's not what I got with my Pixel.
    Showers are not safe for any phones. The IP67 test uses room temperature, pure, motionless water and the device is either powered off or sleeping (display off) for the entirety of the test. Once it is taken out of the water, it is dried off, and only THEN is it tested to see if everything still works. Showers add heat, steam, pressure and possibly chemicals, such as soap/shampoo, etc.
    12-11-2017 03:11 PM
  17. N4Newbie's Avatar
    I really, really, want to know what exactly one does with his phone in the shower...

    Make calls?

    Take photos?

    Send texts/sexts?
    103Softail likes this.
    12-11-2017 03:20 PM
  18. anon(5630457)'s Avatar
    The S8 Active is protected against humidity. just FYI.
    12-11-2017 03:26 PM
  19. Aquila's Avatar
    I really, really, want to know what exactly one does with his phone in the shower...

    Make calls?

    Take photos?

    Send texts/sexts?
    The most common thing that I hear is listening to music, changing what song is playing, etc
    12-11-2017 03:29 PM
  20. Aquila's Avatar
    The S8 Active is protected against humidity. just FYI.
    I didn't know that, but it's still not protected against chemicals and jets/current, right? I'm really curious how they made it resistant to humidity. I wonder if it's just a combination of the ingress protection and that nano-coating that Moto loves to use.
    12-11-2017 03:31 PM
  21. anon(5630457)'s Avatar
    I didn't know that, but it's still not protected against chemicals and jets/current, right? I'm really curious how they made it resistant to humidity. I wonder if it's just a combination of the ingress protection and that nano-coating that Moto loves to use.
    No, not protected from chemicals. But it is sealed really well, protecting it from humidity (and shock, and temperature extremes, salt fog...)
    12-11-2017 03:34 PM
  22. pseudoware's Avatar
    I really, really, want to know what exactly one does with his phone in the shower...

    Make calls?

    Take photos?

    Send texts/sexts?
    Well, we do have the AR stickers now.
    N4Newbie and mclarryjr like this.
    12-11-2017 04:14 PM
  23. KWKSLVR's Avatar
    Heat and pressure are bad things. Although I'll admit to cleaning my speaker grills under the faucet a time or two.

    And yes, dirty speaker grills bug me that much.
    12-11-2017 04:40 PM
  24. Malathan's Avatar
    WTF do you need your phone in the shower for anyway????
    Sexy wife and camera come to mind. Then again, that also answers question "why do you need medical insurance and funeral coverage?" too.
    jjinal likes this.
    12-11-2017 05:19 PM
  25. blackhemi4x4's Avatar
    Phones in showers are a necessity
    12-11-2017 08:24 PM
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