04-09-2019 02:38 PM
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  1. Morty2264's Avatar
    It seems to be quite random. Not had it since I complained tbh.
    That's great to read!
    06-17-2018 06:14 AM
  2. Morty2264's Avatar
    Cat pictures is the main reason I have a Pixel 2 XL!!
    LOOL same with my Pixel 2.
    06-17-2018 06:14 AM
  3. Kirstein Gourlay's Avatar
    Apparently it is a known bug

    The Register: Google says Pixel 2's narcoleptic display is being fixed in June update.
    https://www.theregister.co.uk/2018/0...ay_narcolepsy/
    06-18-2018 08:21 AM
  4. Lilybell2's Avatar
    Apparently it is a known bug

    The Register: Google says Pixel 2's narcoleptic display is being fixed in June update.
    https://www.theregister.co.uk/2018/0...ay_narcolepsy/
    Actually, in your particular case, as evidenced by the fact that your proximity sensor tested normal, and was capable of functioning normally, the issue was indeed attributable to the bug. However, in the majority of cases where the screen goes black and stays black even after the call has ended, it's because the proximity sensor is either faulty or it's being blocked by something. That's why testing with AndroSensor or a similar app is important in sorting out the cause of the problem.
    Kirstein Gourlay likes this.
    06-18-2018 03:10 PM
  5. Morty2264's Avatar
    Apparently it is a known bug

    The Register: Google says Pixel 2's narcoleptic display is being fixed in June update.
    https://www.theregister.co.uk/2018/0...ay_narcolepsy/
    Oh wow! That's too bad.
    06-18-2018 04:14 PM
  6. Susan Horr's Avatar
    My screen goes blank during calls too. Started with the Pie update. Sensor is fine. No screen protector or case.
    08-15-2018 05:25 PM
  7. GSDer's Avatar
    My screen goes blank during calls too. Started with the Pie update. Sensor is fine. No screen protector or case.
    Does this also happen in Safe mode?
    08-16-2018 01:16 PM
  8. Shante Hawkins's Avatar
    This has only been happening since last update. So I know their connected.
    08-21-2018 06:51 AM
  9. ed macsmith's Avatar
    This has only been happening since last update. So I know their connected.
    Yep, same for me, only happened since pie update and unbelievably frustrating bc it basically disables my phone when I take or make a call. Impossible to make a call with a business that requires you to make selections with your keypad.
    08-21-2018 10:59 PM
  10. hallux's Avatar
    It sounds like you have a "stuck" proximity sensor. Grab an app that can display the sensor status (I use Elixir2) and see if the sensor is detecting object presence when there isn't any.

    Once that's determined, if it is detecting objects, I can't say how to fix it, but you at least know where the problem is. You could try it in safe mode to see if maybe an app is causing it.
    08-22-2018 06:39 AM
  11. ShunckWugga's Avatar
    More of a quick temporary fix but, this started happening to me on my pixel 2xl, I double tapped the power and pulled up my camera, everything went back to normal. Until the next call that is, but it's a work around till it's fixed. I hope this helps.
    12-02-2018 12:58 AM
  12. Photius's Avatar
    Solved:. I had this same issue recently show up on my Pixel XL (original version 1). Maddening when can't end a call or tap the keys icon to follow numeric prompts due to black screen! All I had to do to fix the issue was to carefully clean the proximity sensor in the small opening for it in my screen protector with a dry Qtip. I didn't have to remove or replace the screen protector. There was quite a bit of gunk that had collected in that opening. It's working fine now!
    02-04-2019 10:25 AM
  13. Lilybell2's Avatar
    Solved:. I had this same issue recently show up on my Pixel XL (original version 1). Maddening when can't end a call or tap the keys icon to follow numeric prompts due to black screen! All I had to do to fix the issue was to carefully clean the proximity sensor in the small opening for it in my screen protector with a dry Qtip. I didn't have to remove or replace the screen protector. There was quite a bit of gunk that had collected in that opening. It's working fine now!
    A dirty proximity sensor will definitely cause a problem. Glad to hear a good cleaning resolved your issue.
    02-04-2019 04:06 PM
  14. Ghalib Hamidi's Avatar
    It could be your screen protector interfering with the proximity sensor if you have one installed.
    I cleaned the little slot on the screen where the phone touches the ear. This worked. Looks like the proximity sensor was blocked.
    04-09-2019 02:05 PM
  15. Kirstein Gourlay's Avatar
    Hasn't happened since I moved to Q beta
    04-09-2019 02:38 PM
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