1. Ca_lvn's Avatar
    WiFi no longer connects shows a good signal but it doesn't work referring to home the only place I wifi all my other electronics work fine , I have deleted in the phone and reentered makes no difference tryed Turing 2.4 on in the router and the phone only connects to 5 that would be the preference anyway.

    Other than doing a factory reset I see no other options here I really don't want to do that spent too many hours setting up my phone

    Help appreciated..
    01-11-2018 04:16 PM
  2. N4Newbie's Avatar
    Go to Settings -> Wi-Fi & Internet. Tap the three-dot menu at top right and then tap Reset Wi-Fi, mobile & Bluetooth.

    You will have to re-configure your Wi-Fi connection and also re-pair your Bluetooth devices.
    Ca_lvn likes this.
    01-11-2018 05:58 PM
  3. Ca_lvn's Avatar
    WiFi still not working after a long and easy phone call to Google they will RMA me a new phone.

    Does anyone know if I should include the charger and cable with the phone being returned.
    Thanks in advance.
    01-20-2018 04:42 PM
  4. ImTurningViolet's Avatar
    You are supposed to return your charger and cable as well but I didn't do it with one of my returns and they never said anything about it.
    01-20-2018 05:07 PM
  5. idiotekniques's Avatar
    You are supposed to return your charger and cable as well but I didn't do it with one of my returns and they never said anything about it.
    Google told me specifically not to return any of the accessories, the box or anything else besides a factory reset phone.
    01-21-2018 07:23 AM
  6. N4Newbie's Avatar
    Google told me specifically not to return any of the accessories, the box or anything else besides a factory reset phone.
    ^^This^^
    01-21-2018 07:39 AM
  7. Mike Dee's Avatar
    Google told me specifically not to return any of the accessories, the box or anything else besides a factory reset phone.
    My instructions with my RMA said to include everything.
    01-21-2018 07:44 AM
  8. idiotekniques's Avatar
    My instructions with my RMA said to include everything.
    Are you in the US?

    I can't think of another reason why their RMA instructions would be different in the same country, unless it's specific to each RMA center in the country
    01-21-2018 09:28 AM
  9. Ca_lvn's Avatar
    Upon further review it says to include device only , I did not read thoroughly before I posted, I was looking at the RMA and instruction that I printed out it's different than what the email included

    Thanks for your responses and to Google a long hour on the phone but a painless RMA decision great customer service
    01-21-2018 09:34 AM
  10. Mike Dee's Avatar
    Are you in the US?

    I can't think of another reason why their RMA instructions would be different in the same country, unless it's specific to each RMA center in the country
    I'm in the US....I received a new unit first and the return instructions said to include everything....funny thing was it said including HDMI adapter.
    01-21-2018 09:58 AM
  11. Mike Dee's Avatar
    Are you in the US?

    I can't think of another reason why their RMA instructions would be different in the same country, unless it's specific to each RMA center in the country
    Here's my RMA instructions
    Attached Thumbnails WiFi has Failed-5823.jpg  
    01-21-2018 10:03 AM
  12. Ca_lvn's Avatar
    Here's my RMA instructions
    Interesting yours has specific steps by number what to do or include and mine did not just basic directions, I'm surprised that any RMA would differ
    01-21-2018 10:10 AM
  13. Mike Dee's Avatar
    Interesting yours has specific steps by number what to do or include and mine did not just basic directions, I'm surprised that any RMA would differ
    Don't know......did you get a replacement first?
    01-21-2018 10:11 AM
  14. Ca_lvn's Avatar
    Don't know......did you get a replacement first?
    No and I'll be using a cheap phone while I'm waiting for my pixel to return bummer
    01-21-2018 10:12 AM
  15. Mike Dee's Avatar
    No and I'll be using a cheap phone while I'm waiting for my pixel to return bummer
    Maybe that's the difference....looks like you got a better deal if they are sending a new unit with accessories.
    01-21-2018 10:15 AM
  16. Ca_lvn's Avatar
    Maybe that's the difference....looks like you got a better deal if they are sending a new unit with accessories.
    The Google rep did say new but I took that with a grain of salt
    Regular Pixel 2
    01-21-2018 10:17 AM
  17. Mike Dee's Avatar
    The Google rep did say new but I took that with a grain of salt
    I haven't heard of any refurbished exchanges so far
    Ca_lvn likes this.
    01-21-2018 10:18 AM
  18. Ca_lvn's Avatar
    I haven't heard of any refurbished exchanges so far
    Did you receive your replacement device sealed like new with accessories?
    01-21-2018 10:21 AM
  19. Mike Dee's Avatar
    Did you receive your replacement device sealed like new with accessories?
    I received a brand new Pixel in the box with everything
    Ca_lvn likes this.
    01-21-2018 10:25 AM
  20. Ca_lvn's Avatar
    Go Google my replacement shipped that was fast
    01-23-2018 12:25 PM

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