1. akronevan2's Avatar
    Has anyone experienced problems with Active Edge? In particular, I've been having issues with Active Edge turning on anytime I touch the phone. I've set the sensitivity to the least sensitive and it still happens. No matter what I'm doing, Google Assistant comes on as though I've squeezed the phone. The only home it doesn't do this is when I completely shut off Active Edge in the settings. Does anyone have any input for me?
    01-13-2018 11:13 AM
  2. paradroid's Avatar
    Could it be your case? Did you try with no case?

    If so, next steps

    Test in safe mode

    Factory reset

    RMA
    01-13-2018 11:29 AM
  3. akronevan2's Avatar
    I've had the case off for nearly a half-hour. looks like you might be right. I've not had it come on suddenly since I took the case off.
    01-13-2018 05:57 PM
  4. paradroid's Avatar
    I've had the case off for nearly a half-hour. looks like you might be right. I've not had it come on suddenly since I took the case off.
    Hopefully this is still working for you. I suppose the case may be a tight squeeze, so a very light squeeze by you would activate GA
    01-16-2018 10:42 AM
  5. ptkelly's Avatar
    FWIW, I have the Spigen Neo Hybrid case and I've had no problems. I slip the phone in the Neo Hybrid case into an Encased brand holster and it works great for me.
    https://www.amazon.com/gp/product/B0...cUvbUpU6138772
    01-17-2018 03:50 PM

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