[Android Central Question]

Hey all,

Sorry for the noob question however my new Pixel 2 XL cant seem to play my motion pictures.

Example: I have my motion on "ON" and when i snap a picture the motion icon turns RED like its saving something.

Than when I go back to my photos the motion is on "OFF". Regardless of that, when I turn motion "ON" it does not show any MOTION....just a still photo.

I have tried multiple times and different techniques....but motion photos are not working for me.

Please help.

[trooba]

Hey all,

Sorry for the noob question however my new Pixel 2 XL cant seem to play my motion pictures.

Example: I have my motion on "ON" and when i snap a picture the motion icon turns RED like its saving something.

Than when I go back to my photos the motion is on "OFF". Regardless of that, when I turn motion "ON" it does not show any MOTION....just a still photo.

The motion icon keeps spinning when it's on "on"......

I have tried multiple times and different techniques....but motion photos are not working for me.

Please help.

[radioactive70]

Hey all,

Sorry for the noob question however my new Pixel 2 XL cant seem to play my motion pictures.

Example: I have my motion on "ON" and when i snap a picture the motion icon turns RED like its saving something.

Than when I go back to my photos the motion is on "OFF". Regardless of that, when I turn motion "ON" it does not show any MOTION....just a still photo.

The motion icon keeps spinning when it's on "on"......

I have tried multiple times and different techniques....but motion photos are not working for me.

Please help.

Strange..

[trooba]

How is it supposed to work anyway? I can't actually find a youtube video on it either...

But i assume that you take a picture with motion on (or automatic) and when you click on the picture at the bottom right corner it should play the pic for you....

[GSDer]

How is it supposed to work anyway?

When you have motion enabled and you view a picture (either in the Photos app or directly in the Camera app from that preview) it shows a short clip (3 seconds?) of movement captured with the picture.
I normally have that turned off but I enabled it just to be sure that it worked as expected and it did.

[radioactive70]

Fwiw I just checked mine and its working fine.

[B. Diddy]

Welcome to Android Central! Open your Google Photos app, tap Menu>Settings, is the Remove Video From Motion Photos switch turned off?

[B. Diddy]

I merged the duplicate threads (thanks for the heads up, @GSDer).

[Pixel2Motion]

I'm also having this problem. Worked fine previously, now new photos say that there is motion to turn on, but nothing moves. Older motion captures still work fine.

[sethacker10]

My Motion Photo button is disabled all the time. Can't get it enabled. Any suggestions?

[GSDer]

My Motion Photo button is disabled all the time. Can't get it enabled. Any suggestions?

You're saying that in the Camera app you don't see the options to change the setting, or that when you pick a different option it doesn't stick?
What OS?

[mariastamps]

This is my problem. I have the Android Pie (9) OS.
I tap the icon and the menu does not pop up.
Thanks for any help you can provide. Much appreciated!

[GSDer]

I tap the icon and the menu does not pop up.

That's because you have the Flash set to ON - if you set the Flash to OFF or AUTO then the Motion control will work properly.

[Richliu]

Same problem here! I can't find the solution anywhere.

[GSDer]

Same problem here!

Which 'same' problem?
1. When you view the picture while still in the Camera application do you see the motion?
2. When you view the picture in the Photos application you don't see the motion?

[Richliu]

I can't view the motion photo in the Camera, it disappear after processing by camera app. Then it disappeared on my phone, just like I never took this photo.
Or it should be said that I can’t take a motion picture at all.

[GSDer]

I can't view the motion photo in the Camera, it disappear after processing by camera app.
Then it disappeared on my phone, just like I never took this photo.

I did see some squirrely behavior on the part of the Photos app: even though I could see the motion photo from within the Camera application it wouldn't show up in the Photos app. I took a few of them (I usually have that option turned off but I enabled it to check this out) but they just wouldn't show up, even after 15 minutes. Yet they looked just fine inside the Camera.
I finally turned off the motion option in the Camera application and lo-and-behold the pictures suddenly showed up in the Photos app. Go figure.
Regarding the pictures not even showing up in the Camera application - not sure what to tell you there. Try the usual suspects: Force stop; Clear cache and data; Uninstall updates.

[mustang7757]

I can't view the motion photo in the Camera, it disappear after processing by camera app. Then it disappeared on my phone, just like I never took this photo.
Or it should be said that I can’t take a motion picture at all.

How did you make out? , Did you try any of the steps mentioned?

[Richliu]

Thank you for your advises. I've tried all but it didn't work for me. Finally I flash full factory image provided by Google, then after reboot everything is okay now.