09-27-2018 09:07 PM
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  1. Stephen Hwang's Avatar
    As your phone is a Pixel 2 XL it should still be under warranty. However, if the problem stems from water damage/corrosion, that would not be covered by warranty, and this seems far more likely to be the source of your problem rather than the phone running out of space.

    However, recovery is worth a try. If the hardware isn't too corroded, perhaps that might enable you to buy enough time to at least get your photos off your phone. I can't see that you have anything to lose by giving it a shot.

    I recommend that you use Techno Bill's guide for applying a Rescue OTA to a Pixel, which does not wipe out your phone's data.
    Hi Lilybell2,

    Thanks for the link. I am having similar issues as OP, and I followed Techno Bill's guide using the OTA from the build number I had on my phone (.019). However, I still have the same issues (stuck in startup at Google 'G' logo). Should I try an older build number or should I be concerned of a hardware issue?

    edit: I tried to install .016 but the process aborted due to it being an older version. I'm completely lost on what the next step is.
    03-04-2018 10:40 PM
  2. Lilybell2's Avatar
    Hi Lilybell2,

    Thanks for the link. I am having similar issues as OP, and I followed Techno Bill's guide using the OTA from the build number I had on my phone (.019). However, I still have the same issues (stuck in startup at Google 'G' logo). Should I try an older build number or should I be concerned of a hardware issue?

    edit: I tried to install .016 but the process aborted due to it being an older version. I'm completely lost on what the next step is.
    You should use the latest available update for your model phone. If you have the Pixel 2, then yes that would be the February update - OPM1.171019.019 (The March update is expected to be released very soon!)

    You cannot install an earlier update via an OTA, you would have to flash a factory image, which wipes everything off the phone. (You can tweak the command to avoid a wipe, but without knowing what's going on with your phone, I'm not sure that would even be helpful.)

    As you have a Pixel 2, your phone should be under warranty. If so, I would suggest you contact Google Support directly: https://support.google.com/pixelphon...act/community#
    Stephen Hwang likes this.
    03-04-2018 11:54 PM
  3. quietlybrilliant's Avatar
    Hi Lilybell2,

    Thanks for the link. I am having similar issues as OP, and I followed Techno Bill's guide using the OTA from the build number I had on my phone (.019). However, I still have the same issues (stuck in startup at Google 'G' logo). Should I try an older build number or should I be concerned of a hardware issue?

    edit: I tried to install .016 but the process aborted due to it being an older version. I'm completely lost on what the next step is.
    I'm asking some folks at Google for help. Pretty optimistic that there is a way to get our data back, now that I've had some conversations with them. Will keep you posted. Also feel free to reach out via PM.
    03-11-2018 06:00 PM
  4. Iceman422's Avatar
    My Pixel 2 XL filled up with photos and videos while I was traveling and roaming (I didn’t realize that I had to specifically enable back up while roaming, in addition to backup over data) and when it was too full, all apps started crashing and when I restarted it because it became unresponsive it got stuck on the boot screen. I tried waiting over night, etc.

    My suspicion is that this problem is because there is not enough space to write and copy certain files required during boot. This suspicion was corroborated by a technician by a service Google support recommended to me. But that technician did not know what to do and it appears he has to do the same research I have to do.

    I asked the question on Google support forum and the only answer was that there may be a way to avoid factory reset by “side loading an OTA update”. Can someone tell me more about this option and how to do it and how safe it is (in terms of not erasing my data)?

    Alternatively, are there any other things I could try?
    THIS EXACT THING HAPPENED TO ME!! I was recording basketball fora few hours and it said storage full and all of the apps crashed so i restarted it and its stuck on a white screen with the google logo on it. HELP!
    04-15-2018 07:55 PM
  5. GSDer's Avatar
    I was recording basketball for a few hours and it said storage full
    At that point you were hosed. It's unfortunate that the OS doesn't prevent you from getting to this point (an oversight on their part) but as with the OP, if you can't get past the boot phase there's really nothing you can do except perform a Factory Reset from Recovery. That should at least give you back your device but your data is toast.
    There was one post earlier that mentioned something about trying to clear the cache from Recovery (using some terminal commands) - I haven't tried it but it might free up enough space to allow the device to boot.
    04-15-2018 10:08 PM
  6. Lilybell2's Avatar
    Pixel phones do not have a cache partition.
    04-15-2018 10:39 PM
  7. drumjay88's Avatar
    Does anyone have any updates on this thread that can help me fix the same problem? I have half a year's worth of photos and videos that are not backed up, and not willing to wipe them out because there are lots of precious memories that I will never get back. I have been phoneless for 2 weeks trying to solve this problem. Google support only tells me to wipe it out, hopefully someone can respond here or pm me!
    06-07-2018 01:30 PM
  8. Kirstein Gourlay's Avatar
    Does anyone have any updates on this thread that can help me fix the same problem? I have half a year's worth of photos and videos that are not backed up, and not willing to wipe them out because there are lots of precious memories that I will never get back. I have been phoneless for 2 weeks trying to solve this problem. Google support only tells me to wipe it out, hopefully someone can respond here or pm me!
    Why didn't you back them up to google photos? The storage is free and you wouldn't lose them?

    I cannot understand why anyone who wants to preserve their photos would refuse to back them up.

    You may have to cut those losses.
    06-08-2018 10:48 PM
  9. Mike Dee's Avatar
    Does anyone have any updates on this thread that can help me fix the same problem? I have half a year's worth of photos and videos that are not backed up, and not willing to wipe them out because there are lots of precious memories that I will never get back. I have been phoneless for 2 weeks trying to solve this problem. Google support only tells me to wipe it out, hopefully someone can respond here or pm me!
    I don't think you have any options
    06-10-2018 01:39 PM
  10. drumjay88's Avatar
    Were they able to help you? Keep up posted please
    06-18-2018 04:36 PM
  11. drumjay88's Avatar
    I'm asking some folks at Google for help. Pretty optimistic that there is a way to get our data back, now that I've had some conversations with them. Will keep you posted. Also feel free to reach out via PM.
    Were they able to help you? Please keep us updated!
    06-18-2018 04:38 PM
  12. TraderGary's Avatar
    When you get a Pixel 2 XL and log in to your Google account, your photos are automatically backed up to the Google cloud as you take them.

    I can do this on my Windows 10 PC...
    I use the Google Chrome browser and I'm already logged in to Google.
    In my browser I type "Google.com".
    In the upper right corner is an icon with a 9x9 square of small squares.
    I click on that Icon.
    I get a dialog box of Icons to choose from.
    I Choose "Photos"
    There are all the photos I've ever taken with my Google phones.

    Does that solve your problem?
    06-20-2018 04:45 PM
  13. MyTH 2's Avatar
    My Pixel 2 XL filled up with photos and videos while I was traveling and roaming (I didn’t realize that I had to specifically enable back up while roaming, in addition to backup over data) and when it was too full, all apps started crashing and when I restarted it because it became unresponsive it got stuck on the boot screen. I tried waiting over night, etc.

    My suspicion is that this problem is because there is not enough space to write and copy certain files required during boot. This suspicion was corroborated by a technician by a service Google support recommended to me. But that technician did not know what to do and it appears he has to do the same research I have to do.

    I asked the question on Google support forum and the only answer was that there may be a way to avoid factory reset by “side loading an OTA update”. Can someone tell me more about this option and how to do it and how safe it is (in terms of not erasing my data)?

    Alternatively, are there any other things I could try?
    I found this thread because the SAME EXACT THING just happened to me. Word for word. Vacation, photos, videos, phone got full, apps started crashing, and now I am in startup screen hell.

    I'll just get this out of the way
    Q: What didn't you back your stuff up blah?
    A: Because I didn't have cell service or wifi for the week I was taking the photos/videos.
    06-29-2018 09:36 PM
  14. TraderGary's Avatar
    I found this thread because the SAME EXACT THING just happened to me. Word for word. Vacation, photos, videos, phone got full, apps started crashing, and now I am in startup screen hell.

    I'll just get this out of the way
    Q: What didn't you back your stuff up blah?
    A: Because I didn't have cell service or wifi for the week I was taking the photos/videos.
    You don't need cell service or WiFi to copy your pictures/videos to your computer, all you need is a USB cable.
    06-29-2018 11:19 PM
  15. MyTH 2's Avatar
    You don't need cell service or WiFi to copy your pictures/videos to your computer, all you need is a USB cable.
    Good thing you're not a product designer.

    When I go on solo trips for days into the National Forests with one backpack, I can't bring a second computer with me. The computer I chose to bring was the Pixel because of it's size, functionality, exceptional photo quality (i could also leave my Canon behind thanks to Pixel) and supposed reliability. I never even wanted to transfer my photos to another computer in the first place/. I just want take them and share or back them up, safely. Something I can't do with all of my Google 2FA codes on my phone, along with MANY other things. It's not about photos....Imagine if every 6 months you had to wipe and lose all the data on your desktop or laptop. Ive been using computers for 20 years and still have hard drives from 20 years ago that work. The cloud backup is a brand new thing. It is BACKUP, a second copy, and data has been stored for decades without it. Google is falling behind the times.
    07-03-2018 04:20 PM
  16. TraderGary's Avatar
    Good thing you're not a product designer.

    When I go on solo trips for days into the National Forests with one backpack, I can't bring a second computer with me. The computer I chose to bring was the Pixel because of it's size, functionality, exceptional photo quality (i could also leave my Canon behind thanks to Pixel) and supposed reliability. I never even wanted to transfer my photos to another computer in the first place/. I just want take them and share or back them up, safely. Something I can't do with all of my Google 2FA codes on my phone, along with MANY other things. It's not about photos....Imagine if every 6 months you had to wipe and lose all the data on your desktop or laptop. Ive been using computers for 20 years and still have hard drives from 20 years ago that work. The cloud backup is a brand new thing. It is BACKUP, a second copy, and data has been stored for decades without it. Google is falling behind the times.
    Ah but the product designers aren't designing for a very tiny fraction of the people who take solo trips for days in the National Forests with one backpack and who, by choice, have no way to do backups and are totally trusting one single point of failure, their cell phone.

    In almost 40 years of using personal computers, phones, and cameras, I've made and saved hundreds of thousands of photos, I've always made sure I have multiple fail-safe backup systems in place. I've had computer, hard drive, camera, and phone failures. And I've never lost a single photo or file. And you have!

    Today the cloud backup is only one of my multiple fail-safe backup systems that are always in place.

    Google is falling behind the times? Is it possible maybe you have?
    07-03-2018 06:03 PM
  17. GSDer's Avatar
    I wasn't going to say anything on this matter but:
    - it's a HORRIBLE oversight in the OS that lets this happen - the user should never be allowed to fill up the file system to the point where this behavior ensues. The OP (and this latest poster) should contact Google Support and explain exactly what led to the current situation and get them to file a bug so that in the future it doesn't happen to any other unsuspecting user
    - then they, and any others that plan to go off and capture thousands of pictures or tons of video, should purchase an inexpensive USB-C flash drive and occasionally move (not copy) all of their content onto the flash drive.
    - or they should purchase a non-Google device that includes SD card support, be sure to set the destination for the Camera app to that device, and then click away until the SD card is full and just swap it out when that happens.
    A note to the wise...
    07-04-2018 03:28 AM
  18. TraderGary's Avatar
    I wasn't going to say anything on this matter but:
    - it's a HORRIBLE oversight in the OS that lets this happen - the user should never be allowed to fill up the file system to the point where this behavior ensues. The OP (and this latest poster) should contact Google Support and explain exactly what let to the current situation and get them to file a bug so that in the future it doesn't happen to any other unsuspecting user
    - then they, and any others that plan to go off and capture thousands of pictures or tons of video, should purchase an inexpensive USB-C flash drive and occasionally move (not copy) all of their content onto the flash drive.
    - or they should purchase a non-Google device that includes SD card support, be sure to set the destination for the Camera app to that device, and then click away until the SD card is full and just swap it out when that happens.
    A note to the wise...
    A USB-C Flash Drive isn't automated, but it is definitely something that shouldn't add any meaningful weight to a backpack and would solve the current storage problem. If you're somewhere with no internet connection, it's still a single point of failure however if you are simply moving your images to the USB device.

    And agreed that the OS shouldn't let this happen. But it apparently does for now, so it's definitely prudent to have a backup/storage solution.

    If you want to insure you never lose your photos, a fail-safe backup system for all your devices should always be in place.
    Kirstein Gourlay likes this.
    07-04-2018 08:17 PM
  19. Kirstein Gourlay's Avatar
    A USB-C Flash Drive isn't automated, but it is definitely something that shouldn't add any meaningful weight to a backpack and would solve the current storage problem. If you're somewhere with no internet connection, it's still a single point of failure however if you are simply moving your images to the USB device.

    And agreed that the OS shouldn't let this happen. But it apparently does for now, so it's definitely prudent to have a backup/storage solution.

    If you want to insure you never lose your photos, a fail-safe backup system for all your devices should always be in place.
    I back up my entire phone to a usb-c flash drive. It means that when I factory reset i can copy all my data back to my phone.
    07-04-2018 10:46 PM
  20. NO3WAGG's Avatar
    I'm asking some folks at Google for help. Pretty optimistic that there is a way to get our data back, now that I've had some conversations with them. Will keep you posted. Also feel free to reach out via PM.
    I have the exact same problem with the storage and the G on the screen. So did you fix it? If you did, please help me
    09-27-2018 07:32 AM
  21. Lilybell2's Avatar
    Some have said they were able to fix the problem by sideloading the OTA for Android 9.0.
    09-27-2018 08:53 PM
  22. mustang7757's Avatar
    if your trying to save your picture and videos those automatically get back up to the cloud , do a factory reset and get the phone up and running and they will sync back up . unless I missing something else you guys are talking about
    09-27-2018 09:07 PM
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