06-20-2018 04:45 PM
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  1. Stephen Hwang's Avatar
    As your phone is a Pixel 2 XL it should still be under warranty. However, if the problem stems from water damage/corrosion, that would not be covered by warranty, and this seems far more likely to be the source of your problem rather than the phone running out of space.

    However, recovery is worth a try. If the hardware isn't too corroded, perhaps that might enable you to buy enough time to at least get your photos off your phone. I can't see that you have anything to lose by giving it a shot.

    I recommend that you use Techno Bill's guide for applying a Rescue OTA to a Pixel, which does not wipe out your phone's data.
    Hi Lilybell2,

    Thanks for the link. I am having similar issues as OP, and I followed Techno Bill's guide using the OTA from the build number I had on my phone (.019). However, I still have the same issues (stuck in startup at Google 'G' logo). Should I try an older build number or should I be concerned of a hardware issue?

    edit: I tried to install .016 but the process aborted due to it being an older version. I'm completely lost on what the next step is.
    03-04-2018 10:40 PM
  2. Lilybell2's Avatar
    Hi Lilybell2,

    Thanks for the link. I am having similar issues as OP, and I followed Techno Bill's guide using the OTA from the build number I had on my phone (.019). However, I still have the same issues (stuck in startup at Google 'G' logo). Should I try an older build number or should I be concerned of a hardware issue?

    edit: I tried to install .016 but the process aborted due to it being an older version. I'm completely lost on what the next step is.
    You should use the latest available update for your model phone. If you have the Pixel 2, then yes that would be the February update - OPM1.171019.019 (The March update is expected to be released very soon!)

    You cannot install an earlier update via an OTA, you would have to flash a factory image, which wipes everything off the phone. (You can tweak the command to avoid a wipe, but without knowing what's going on with your phone, I'm not sure that would even be helpful.)

    As you have a Pixel 2, your phone should be under warranty. If so, I would suggest you contact Google Support directly: https://support.google.com/pixelphon...act/community#
    Stephen Hwang likes this.
    03-04-2018 11:54 PM
  3. quietlybrilliant's Avatar
    Hi Lilybell2,

    Thanks for the link. I am having similar issues as OP, and I followed Techno Bill's guide using the OTA from the build number I had on my phone (.019). However, I still have the same issues (stuck in startup at Google 'G' logo). Should I try an older build number or should I be concerned of a hardware issue?

    edit: I tried to install .016 but the process aborted due to it being an older version. I'm completely lost on what the next step is.
    I'm asking some folks at Google for help. Pretty optimistic that there is a way to get our data back, now that I've had some conversations with them. Will keep you posted. Also feel free to reach out via PM.
    03-11-2018 06:00 PM
  4. Iceman422's Avatar
    My Pixel 2 XL filled up with photos and videos while I was traveling and roaming (I didn’t realize that I had to specifically enable back up while roaming, in addition to backup over data) and when it was too full, all apps started crashing and when I restarted it because it became unresponsive it got stuck on the boot screen. I tried waiting over night, etc.

    My suspicion is that this problem is because there is not enough space to write and copy certain files required during boot. This suspicion was corroborated by a technician by a service Google support recommended to me. But that technician did not know what to do and it appears he has to do the same research I have to do.

    I asked the question on Google support forum and the only answer was that there may be a way to avoid factory reset by “side loading an OTA update”. Can someone tell me more about this option and how to do it and how safe it is (in terms of not erasing my data)?

    Alternatively, are there any other things I could try?
    THIS EXACT THING HAPPENED TO ME!! I was recording basketball fora few hours and it said storage full and all of the apps crashed so i restarted it and its stuck on a white screen with the google logo on it. HELP!
    04-15-2018 07:55 PM
  5. GSDer's Avatar
    I was recording basketball for a few hours and it said storage full
    At that point you were hosed. It's unfortunate that the OS doesn't prevent you from getting to this point (an oversight on their part) but as with the OP, if you can't get past the boot phase there's really nothing you can do except perform a Factory Reset from Recovery. That should at least give you back your device but your data is toast.
    There was one post earlier that mentioned something about trying to clear the cache from Recovery (using some terminal commands) - I haven't tried it but it might free up enough space to allow the device to boot.
    04-15-2018 10:08 PM
  6. Lilybell2's Avatar
    Pixel phones do not have a cache partition.
    04-15-2018 10:39 PM
  7. drumjay88's Avatar
    Does anyone have any updates on this thread that can help me fix the same problem? I have half a year's worth of photos and videos that are not backed up, and not willing to wipe them out because there are lots of precious memories that I will never get back. I have been phoneless for 2 weeks trying to solve this problem. Google support only tells me to wipe it out, hopefully someone can respond here or pm me!
    06-07-2018 01:30 PM
  8. Kirstein Gourlay's Avatar
    Does anyone have any updates on this thread that can help me fix the same problem? I have half a year's worth of photos and videos that are not backed up, and not willing to wipe them out because there are lots of precious memories that I will never get back. I have been phoneless for 2 weeks trying to solve this problem. Google support only tells me to wipe it out, hopefully someone can respond here or pm me!
    Why didn't you back them up to google photos? The storage is free and you wouldn't lose them?

    I cannot understand why anyone who wants to preserve their photos would refuse to back them up.

    You may have to cut those losses.
    06-08-2018 10:48 PM
  9. Mike Dee's Avatar
    Does anyone have any updates on this thread that can help me fix the same problem? I have half a year's worth of photos and videos that are not backed up, and not willing to wipe them out because there are lots of precious memories that I will never get back. I have been phoneless for 2 weeks trying to solve this problem. Google support only tells me to wipe it out, hopefully someone can respond here or pm me!
    I don't think you have any options
    06-10-2018 01:39 PM
  10. drumjay88's Avatar
    Were they able to help you? Keep up posted please
    06-18-2018 04:36 PM
  11. drumjay88's Avatar
    I'm asking some folks at Google for help. Pretty optimistic that there is a way to get our data back, now that I've had some conversations with them. Will keep you posted. Also feel free to reach out via PM.
    Were they able to help you? Please keep us updated!
    06-18-2018 04:38 PM
  12. TraderGary's Avatar
    When you get a Pixel 2 XL and log in to your Google account, your photos are automatically backed up to the Google cloud as you take them.

    I can do this on my Windows 10 PC...
    I use the Google Chrome browser and I'm already logged in to Google.
    In my browser I type "Google.com".
    In the upper right corner is an icon with a 9x9 square of small squares.
    I click on that Icon.
    I get a dialog box of Icons to choose from.
    I Choose "Photos"
    There are all the photos I've ever taken with my Google phones.

    Does that solve your problem?
    06-20-2018 04:45 PM
37 12

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