HDR videos crashing Youtube app on latest update

[vladman]

Hi,

Can some of you do me a favour please?

The latest update of Youtube on my Pixel 2 XL is version 13.10.59.

Any HDR 4K video I try to play (from this channel, for example: https://www.youtube.com/channel/UCve7_yAZHFNipzeAGBI5t9g) crashes the app. It just closes with a message Youtube has stopped.

I've been trying to troubleshoot this, and found that if I uninstall the updates to the app, which brings it down to version 12.17.41, the problem goes away, and I can play those videos fine.

Could someone please try some of those videos on your phone and let me know the results, and what version of Youtube app you have installed?

A few more details here too: https://productforums.google.com/forum/#!topic/youtube/5od2ykYR8rs;context-place=forum/youtube

Many thanks.

 

[Mike Dee]

Plays fine but I didn't play entire video.

 

[vladman]

Thank you. Mine doesn't even start, it momentarily freezes, then crashes. Are you on version 13.10.59?

Thanks again.

 

[GSDer]

The latest update of Youtube on my Pixel 2 XL is version 13.10.59.

I have the same version of YouTube on my Pixel 2 XL and the first video played just fine. I have no idea what's supposed to be shown for a 4K video so I attached a screenshot of the video quality report.

 

[Mike Dee]

Thank you. Mine doesn't even start, it momentarily freezes, then crashes. Are you on version 13.10.59?

Thanks again.

Yes

 

[vladman]

Thank you all for checking...

Mine still crashes. Hopefully someone on the official Google Youtube forum has a suggestion or an idea on how to get this sorted out.

 

[Almeuit]

13.10.59 here as well. Plays fine. I turned on stats for nerds.

 

[GSDer]

I turned on stats for nerds.

How was that done?

 

[Almeuit]

How was that done?

You have to go into the settings of YouTube and turn on the toggle. This way it gives you an option on videos to turn it on/off (it will put it near the quality setting for videos).

 

[GSDer]

You have to go into the settings of YouTube and turn on the toggle. This way it gives you an option on videos to turn it on/off (it will put it near the quality setting for videos).

Thanks!
Forgive my ignorance but none of these videos appear to meet the definition of '4K', at least, not based on the the playback stats. What am I missing?

 

[Almeuit]

Thanks!
Forgive my ignorance but none of these videos appear to meet the definition of '4K', at least, not based on the the playback stats. What am I missing?

TBH I don't think the phone can display 4k HDR. That is why we can select quality up to 1080P HDR.

 

[GSDer]

@OP, FWIW I received a YouTube update to 13.11.59 today and that works fine as well.

 

[vladman]

@OP, FWIW I received a YouTube update to 13.11.59 today and that works fine as well.

Yep, I received that update too, and was hopeful, but alas, it still crashes. Downgrading the app all the way down to version 12.17.41 (presumably the version installed at factory) "fixes" the problem.

I really don't get it. It does the same under safe mode too... Is the actual phone faulty???

 

[GSDer]

It does the same under safe mode too... Is the actual phone faulty???

Although it's a pain to do it I'd suggest the following: perform a Factory Reset, but setup as new and immediately go into the Google Play Store and turn off automatic updates. Then update just the YouTube app to the current version and see if the problem still occurs. If it does then something is buggered up with your hardware.

 

[pankaj981]

Try closing the YouTube and clear the app cache and check if it solves the problem.