1. nileshdd's Avatar
    Hey everyone

    I have bought a used Verizon pixel 2 xl from eBay. I had a few questions

    1) Will it get free unlimited Google photos? Or it is only for the original owner?
    2) As a TMO customer with a Verizon phone and a second owner, will I get warranty support from Verizon or Google?

    Thanks!
    Nilesh
    04-19-2018 09:34 AM
  2. Mike Dee's Avatar
    Pretty sure that the free photo storage is linked to the device

    I'm not sure if the warranty carries over but if it does I'm pretty positive Verizon is out of the picture. Google would be your option if they honor warranties on resales.
    You should be able to chat with them directly on your phone through the help and support section in your settings.
    04-19-2018 10:13 AM
  3. TwitchyPuppy's Avatar
    Google would be your option if they honor warranties on resales.
    I don’t see why they wouldn’t.
    04-19-2018 11:27 AM
  4. Mathrania's Avatar
    Hey everyone

    I have bought a used Verizon pixel 2 xl from eBay. I had a few questions

    1) Will it get free unlimited Google photos? Or it is only for the original owner?
    2) As a TMO customer with a Verizon phone and a second owner, will I get warranty support from Verizon or Google?

    Thanks!
    Nilesh
    Photk storage remains Unlimited and tied to your google account.

    You ditched U11 as well 😂
    04-19-2018 12:19 PM
  5. Mike Dee's Avatar
    I don’t see why they wouldn’t.
    I'm not saying they don't. The best source to determine warranty eligibility is Google.
    04-19-2018 02:40 PM
  6. nileshdd's Avatar
    haha @Mathrania, I want to keep trying other phones to see how the experience is. I love the u11 and my wife uses it now
    04-19-2018 02:44 PM
  7. peetah21's Avatar
    Hey everyone

    I have bought a used Verizon pixel 2 xl from eBay. I had a few questions

    1) Will it get free unlimited Google photos? Or it is only for the original owner?
    2) As a TMO customer with a Verizon phone and a second owner, will I get warranty support from Verizon or Google?

    Thanks!
    Nilesh
    Random question

    Did you purchase a unlocked Verizon model to work with GSM networks? I've searched all over and can never get a clear answer as to if Verizon pixel 2s are sim unlocked to work with GSM networks and will get all the updates as devices purchased directly from Google.
    04-19-2018 04:12 PM
  8. nileshdd's Avatar
    I haven't received the phone yet. it's on the way. but from what I found out, except for the fact that the bootloader is locked on the Verizon version, everything is exactly the same and any sim should work on it. Can confirm on Saturday.
    04-19-2018 04:18 PM
  9. TraderGary's Avatar
    If the phone is free from any charges at Verizon you'll be able to have Verizon unlock it for you.
    04-19-2018 05:08 PM
  10. andrew_ackley's Avatar
    If the phone is free from any charges at Verizon you'll be able to have Verizon unlock it for you.
    They won't unlock the bootloader for you. All Verizon phones come GSM unlocked if that's what you mean.
    04-19-2018 05:46 PM
  11. TraderGary's Avatar
    They won't unlock the bootloader for you. All Verizon phones come GSM unlocked if that's what you mean.
    Cool! I had understood Verizon required all their phones to be locked.
    04-19-2018 07:26 PM
  12. Photo_Drew's Avatar
    Verizon does lock their phones now for a period of time but my understanding is when it's purchased it's unlocked within so many days to discourage theft and fraud
    04-20-2018 07:06 AM
  13. Mike Dee's Avatar
    Verizon does lock their phones now for a period of time but my understanding is when it's purchased it's unlocked within so many days to discourage theft and fraud
    They don't unlock the bootloader as far as I know....are you referring to carrier unlocked?
    04-20-2018 08:43 AM
  14. Photo_Drew's Avatar
    carrier lock
    04-20-2018 09:01 AM
  15. Mike Dee's Avatar
    carrier lock
    Not sure if that applies to Verizon simmed version purchased directly from Google because there have been people who bought those and used them on other carriers immediately
    04-20-2018 10:09 AM
  16. Lilybell2's Avatar
    Not sure if that applies to Verizon simmed version purchased directly from Google because there have been people who bought those and used them on other carriers immediately
    The "temporary" carrier lock is something new with Verizon. Although their phones were (by agreement with the FCC) carrier unlocked, their new theory is that by carrier locking phones, supposedly until after their sale or activation, it will discourage fraud and theft.

    Verizon's new policy could certainly be problematical for those who buy a Verizon model, hypothetically the Pixel 3 series, and perhaps find they are unable to use it on a different carrier until they have first activated it with Verizon. I do not know this for a fact, and am just guessing as Verizon has been unclear about exactly what a buyer will have to do to get their Verizon phone carrier unlocked.

    As for the Verizon bootloader, as always, it will be locked.
    04-21-2018 10:43 PM
  17. Mike Dee's Avatar
    The "temporary" carrier lock is something new with Verizon. Although their phones were (by agreement with the FCC) carrier unlocked, their new theory is that by carrier locking phones, supposedly until after their sale or activation, it will discourage fraud and theft.

    Verizon's new policy could certainly be problematical for those who buy a Verizon model, hypothetically the Pixel 3 series, and perhaps find they are unable to use it on a different carrier until they have first activated it with Verizon. I do not know this for a fact, and am just guessing as Verizon has been unclear about exactly what a buyer will have to do to get their Verizon phone carrier unlocked.

    As for the Verizon bootloader, as always, it will be locked.
    I get what you're saying but the OP is concerned with Pixel 2.
    04-22-2018 12:08 PM
  18. nileshdd's Avatar
    Random question

    Did you purchase a unlocked Verizon model to work with GSM networks? I've searched all over and can never get a clear answer as to if Verizon pixel 2s are sim unlocked to work with GSM networks and will get all the updates as devices purchased directly from Google.
    Hey I got the phone and my TMO sim works just fine out of the box. They are all sim unlocked. It has 8.1 and the April patch but I can't be sure if there is any delay in getting updates compared to the unlocked model, but I really doubt it.
    04-22-2018 01:15 PM
  19. nileshdd's Avatar
    I spoke to Google support from the phone and they told me the phone is under warranty and will be supported by Google, if anything goes wrong.

    As to Google photos, I don't think I got unlimited photo backup but I am not sure exactly where to look to confirm. It still says that I can upload original photo size up to my Google drive limit. Compressed are unlimited but that's true for everyone.
    04-22-2018 01:19 PM
  20. peetah21's Avatar
    Hey I got the phone and my TMO sim works just fine out of the box. They are all sim unlocked. It has 8.1 and the April patch but I can't be sure if there is any delay in getting updates compared to the unlocked model, but I really doubt it.
    Okay that's good to hear, let us know if you get the May security patch later next month while you have your tmo sim installed. Many thanks for the update
    04-22-2018 02:35 PM
  21. LeoRex's Avatar
    I spoke to Google support from the phone and they told me the phone is under warranty and will be supported by Google, if anything goes wrong.

    As to Google photos, I don't think I got unlimited photo backup but I am not sure exactly where to look to confirm. It still says that I can upload original photo size up to my Google drive limit. Compressed are unlimited but that's true for everyone.
    Open the Photos app and check the backup settings. The unlimited backup is for the device... No matter how many times it gets sold... It'll allow for free storage until the window closes.
    04-22-2018 02:49 PM

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