1. iluvkittens's Avatar
    I have a Google live case on my phone, but the screen cracked a few months ago when it fell out of my purse.
    It's worked fine until a couple days ago, when it suddenly stopped charging. Talked to Google support, tried a few things with them, but still not charging so they sent me another (refurbished) Pixel 2. I'm supposed to send the old one back now, but am hearing conflicting info about whether Google will accept it with the cracked screen. Do I need to take it to ubreakifix for a new screen first, or just send back to Google as is?
    Thanks!
    07-07-2018 04:30 PM
  2. Itsa_Me_Mario's Avatar
    This would be a good question to ask them directly. There are two ways it could go. They could bill you for the display repairs or they could deny the warranty claim and bill you for the full price of the phone. The reasoning for the latter would be that it's conceivable that the impact that caused the crack in the display could have also damaged internal components, such as the wires connecting the USB C port to the board.
  3. Almeuit's Avatar
    It sounds like you did a warranty claim due to it not charging?

    If so then they will accept it (most likely) but charge you some amount for it being damaged. Unless was this an insurance claim?
    07-07-2018 04:58 PM
  4. iluvkittens's Avatar
    Not an insurance claim, sorry for not clarifying that. Yes, my understanding is that it's a warranty claim.
    07-07-2018 05:18 PM
  5. Almeuit's Avatar
    They will charge you then. You can't return a damaged phone on a warranty claim and get a new one. Otherwise everyone who cracks their phone would just do one.
    Not an insurance claim, sorry for not clarifying that. Yes, my understanding is that it's a warranty claim.
    07-07-2018 07:38 PM
  6. iluvkittens's Avatar
    Makes sense. It just feels silly to repair a screen on a phone broken enough in other ways that Google sent me a new one. I have no idea what Google would charge, so I'd rather just get it at done at ubreakifix. Thanks!
    07-07-2018 07:46 PM
  7. Almeuit's Avatar
    Makes sense. It just feels silly to repair a screen on a phone broken enough in other ways that Google sent me a new one. I have no idea what Google would charge, so I'd rather just get it at done at ubreakifix. Thanks!
    Broken in other ways (like yours) with a manufacturer defect is one thing.. but to crack it other ways is another things. I have no issue and mine is a day 1 Pixel 2 XL.

    Having your phone broken you can't expect a replacement as easily as I could with mine without a broken glass piece.
    07-07-2018 11:55 PM
  8. jrodjrxbox's Avatar
    did you tell them screen was cracked ? when they replaced mine for a faulty speaker they asked me if anything else was wrong with the phone.
    07-08-2018 07:43 PM
  9. andrew_ackley's Avatar
    I have a Google live case on my phone, but the screen cracked a few months ago when it fell out of my purse.
    It's worked fine until a couple days ago, when it suddenly stopped charging. Talked to Google support, tried a few things with them, but still not charging so they sent me another (refurbished) Pixel 2. I'm supposed to send the old one back now, but am hearing conflicting info about whether Google will accept it with the cracked screen. Do I need to take it to ubreakifix for a new screen first, or just send back to Google as is?
    Thanks!
    I'd like to see how this turns out lol
    07-08-2018 07:46 PM
  10. Itsa_Me_Mario's Avatar
    This would be a good question to ask them directly. There are two ways it could go. They could bill you for the display repairs or they could deny the warranty claim and bill you for the full price of the phone. The reasoning for the latter would be that it's conceivable that the impact that caused the crack in the display could have also damaged internal components, such as the wires connecting the USB C port to the board.
    pkcable and TwitchyPuppy like this.
    07-09-2018 09:09 AM
  11. pkcable's Avatar
    This would be a good question to ask them directly. There are two ways it could go. They could bill you for the display repairs or they could deny the warranty claim and bill you for the full price of the phone. The reasoning for the latter would be that it's conceivable that the impact that caused the crack in the display could have also damaged internal components, such as the wires connecting the USB C port to the board.
    I agree you should call them, and inquire. Be open and honest and hope for the best! But Mario is correct, it's likely to go in one of those 2 ways. Unlikely but possible they will just accept the phone, but I would be surprised if they did.
    07-09-2018 01:01 PM
  12. hallux's Avatar
    For the record, any place authorized to repair the device and maintain the warranty (the warranty would be void if you have the screen replaced at an unauthorized repair shop) may also be able to repair the charging port so there would be no reason to swap out the phone.
    07-09-2018 02:01 PM
  13. pkcable's Avatar
    For the record, any place authorized to repair the device and maintain the warranty (the warranty would be void if you have the screen replaced at an unauthorized repair shop) may also be able to repair the charging port so there would be no reason to swap out the phone.
    It's also possible/likely that the cost charged to you for the screen repair from Google is higher than the cost at a 3rd party repair shop.
    07-09-2018 02:07 PM
  14. TwitchyPuppy's Avatar
    It's also possible/likely that the cost charged to you for the screen repair from Google is higher than the cost at a 3rd party repair shop.
    Because it’d be an OEM display. Not some cheap Chinese knockoff
    07-09-2018 08:36 PM
  15. Sophos's Avatar
    I just went through this. I filed a warranty replacement claim for my P2XL for Bluetooth issues and Google made me fix the broken back glass before I sent it in.
    hallux likes this.
    07-09-2018 08:44 PM
  16. pkcable's Avatar
    Because it’d be an OEM display. Not some cheap Chinese knockoff
    This is true!
    TwitchyPuppy likes this.
    07-10-2018 08:33 AM

Similar Threads

  1. Anyone have a problem with the Google feed on Moto Z?
    By gweiss in forum Moto Z & Moto Z Droid Edition
    Replies: 3
    Last Post: 07-13-2018, 06:02 AM
  2. Does anyone worried about screen burn in?
    By ozzy88 in forum Samsung Galaxy S9 & S9+
    Replies: 21
    Last Post: 07-11-2018, 09:23 AM
  3. how do i keep the back button on at all times?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 07-07-2018, 03:50 PM
  4. Ebay service to replace Galaxy S7 Edge glass screen
    By Android Central Question in forum Samsung Galaxy S7 edge
    Replies: 0
    Last Post: 07-07-2018, 11:25 AM
  5. Ebay service to replace Galaxy S7 Edge glass screen
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 07-07-2018, 11:25 AM
LINK TO POST COPIED TO CLIPBOARD