1. KasaiSV's Avatar
    Hello all,

    I'm not sure if this is the correct place for this thread. I have tested using my roommate's Galaxy S9 and determined that the problem was not present on his device, so I wasn't sure if this should be in the "Facebook" app area or the "Pixel 2" area. If it is in the wrong place please either move it or let me know and I will remake it.

    Anyway, to the problem itself...

    Using a Pixel 2 XL.

    Recently, probably since Android 9, I have noticed a strange annoyance with the Facebook Messenger app. In the past I had set my phone's default ringtone/notification sounds in the general phone settings and then directed other apps, primarily Facebook messenger, to use the phone's default for both these settings.

    Recently however, the setting for the notification sound in the Facebook Messenger app is not saving when the app is fully closed. This is happening when the phone is restarted, if the app is "forced closed," or even if it is "swiped away" when viewing open apps. The setting is always reset to the default "Messenger" notification sound. A few additional details:
    1) The setting is only reset when the phone "Default" option is selected. If I select one of the built in Messenger sounds, or even a custom sound directly, the setting persists through restarts.
    2) The setting for the ring tone in the Messenger app does not get reset, even though it is using the phone "Default" option.

    Below are 2 images. The first is the setting prior to the app closing, the second is the setting after the app closing and being reopened.

    Before Restart:
    Facebook Messenger app not saving notification sound selection-before-restart.jpg

    After Restart:
    Facebook Messenger app not saving notification sound selection-after-restart.jpg

    If anyone has ever experienced this or has any idea as to why it is happening it would be appreciated. The main reason I prefer having the sound set up this way is to allow me to set the phone's default notification sound as "none" while still having the ring tone volume on. I need the ability to hear my phone ringing at work but don't need notification sound. This lets the phone ring but notifications only vibrate. If anyone has another way of accomplishing this, that would also be helpful.

    Thanks in advance.
    08-27-2018 01:49 AM
  2. orlin2's Avatar
    I am having the exact same issue on my OnePlus 5 running Android 8.1. It only started doing it this week. I have the default notification sound in Android set to Silent and direct all my apps to use it. Then I use Tasker to play specific notification sounds for SMS. It's really frustrating me to hear that default Facebook Messenger notification sound while I'm at work.

    My first thought was that it may be detecting that I'm rooted and giving me a hard time, but hiding Magisk Manager, adding Messenger to Magisk Hide, and deleting the MagiskManager directory from my internal storage (all required for Pokémon GO's latest updates) didn't work, so now I'm at a loss. I thought maybe uninstalling/reinstalling might work, but that didn't either.

    Anyone else have any thoughts? Any way to get the previous APK for Facebook Messenger for testing? This appears to have only started in the last week (for me at least) and this is the only post I can find online with this issue.
    09-02-2018 09:04 AM
  3. orlin2's Avatar
    I went to APKMirror and downloaded the previous latest version (180) and the issue was gone. I went up to the latest version (181) to verify and the issue was still gone. I went to the Play Store and there was still an update available.... Confused, I realized I'm a beta tester for Facebook Messenger (I signed up so longer ago that I forgot). So with that in mind, this issue looks like a bug not in the latest stable release, but that latest beta release (182).

    Is there any chance you are also a beta tester, KasaiSV?
    09-02-2018 09:23 AM
  4. Lynn Urlaub's Avatar
    This just started on my G2. My Pixel 2 seems to be just fine though. The G2 won't save vibrate or sound in the Messenger App.
    Any suggestions?
    09-02-2018 02:15 PM

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