1. Fisherguy 01's Avatar
    Anyone else having problems with the USB-C connection?

    My charging cords seem to fall out very easily lately, connecting the phone to my laptop I had to make sure not to touch the phone or I lose the connection (using the short cable the phone came with).
    Don't think I should be having this problem, the phone is only 6 months old.

    Wonder what my options are going to be to get this repaired?

    << EDIT >>
    (Talking about my Pixel 2 XL)
    10-21-2018 09:50 PM
  2. Michael Detwiler's Avatar
    That's very strange. Checked our USB-C products and none are loose. What device is loose?
    Anyone else having problems with the USB-C connection?

    My charging cords seem to fall out very easily lately, connecting the phone to my laptop I had to make sure not to touch the phone or I lose the connection (using the short cable the phone came with).
    Don't think I should be having this problem, the phone is only 6 months old.

    Wonder what my options are going to be to get this repaired?
    10-21-2018 09:52 PM
  3. Fisherguy 01's Avatar
    Anything I plug into the bottom of the phone, the factory charger, the factory short cord for plugging it into you laptop. Seems like the USB-C port of the phone is getting worn out already.
    10-21-2018 10:27 PM
  4. GSDer's Avatar
    That's how it sounds. Time to contact Google Support for a replacement.
    The USB-C port on my Pixel 2 XL (purchased in December) still seems to be holding up fine.
    10-22-2018 12:02 AM
  5. Kirstein Gourlay's Avatar
    Mine still seems quite tight as well.
    10-22-2018 12:13 AM
  6. NMCynthia's Avatar
    Sounds like your charging port is shot ... best contact Google Support ... 6 months is an awfully short amount of time for that amount of wear.
    10-22-2018 12:36 AM
  7. DustBow's Avatar
    I just received a replacement P2 thru Verizon due to a bad USB C port. The phone would charge but the port wouldn't do anything else - no data connections, no sound output, etc.
    10-23-2018 09:19 PM
  8. jlebouton's Avatar
    You most likely have some dirt or lint stuck in the bottom. I had this issue. Use a needle or pick to pull out the debris from the bottom of the port.
    Fisherguy 01 likes this.
    10-24-2018 10:23 AM
  9. Devenchi's Avatar
    Pocket lint....trust me... I cleaned mine with a plastic tooth pick and cables are working and staying in perfectly.
    Fisherguy 01 likes this.
    10-24-2018 05:56 PM
  10. Rukbat's Avatar
    Anyone having this problem - the C doesn't go in like a microUSB connector - there's a "click". You have to push it in until you feel that - don't stop at the first feel of resistance, If you do, it will keep falling out.
    Fisherguy 01 likes this.
    10-29-2018 03:29 PM
  11. Fisherguy 01's Avatar
    Pocket lint....trust me... I cleaned mine with a plastic tooth pick and cables are working and staying in perfectly.
    Thanks, I'll check that in the morning, will start by blowing it out with canned air.
    Could be the problem, tend to keep in in the front pocket of my jeans, used to put my 6P in my back pocket till I saw the bend in it. Are 2 XL's bending too?
    11-01-2018 02:50 AM
  12. Michael Detwiler's Avatar
    Thanks, I'll check that in the morning, will start by blowing it out with canned air.
    Could be the problem, tend to keep in in the front pocket of my jeans, used to put my 6P in my back pocket till I saw the bend in it. Are 2 XL's bending too?
    I carry mine in my pocket and can report no bending. The P2XL is a major upgrade in quality from the old 6P.
    11-01-2018 08:14 AM
  13. LeoRex's Avatar
    Thanks, I'll check that in the morning, will start by blowing it out with canned air.
    Could be the problem, tend to keep in in the front pocket of my jeans, used to put my 6P in my back pocket till I saw the bend in it. Are 2 XL's bending too?
    Be carful using canned air. Those parts aren't designed to withstand higher pressure, and you just might wedge any gunk further in. A plastic toothpick would work... Wish there was a mini q-tip... That in a little isopropyl would clean it up nicely.

    Does it feel loose? Or does it feel like it's just not making a solid connection?
    11-01-2018 08:52 AM
  14. LeoRex's Avatar
    I carry mine in my pocket and can report no bending. The P2XL is a major upgrade in quality from the old 6P.
    The 6P's issue wasn't really a quality problem, it was a design problem. There was virtually no support in the interior between the battery and the components at the top, making that a natural bend point. So the exterior frame on either side had to carry all the stress. And the area of peak stress on the right side happened to be right where they punched out the hole for the volume rocker... So all that stress was supported by two thin strips of aluminum.

    Now, here is where another poor design choice contributed. To probably meet weight, size and battery capacity targets, Huawei choose to go with a battery that had a very high voltage limit; 4.4v. This allowed for a capacity of 3450mah in a smaller pack size. The problem there is that 4.4v is also right at the edge of where LiPO will handle... This greatly increased charge related stress on the battery, which drastically reduced the life of the cell (sound familiar?).

    A tendency to bend, and a battery that wore out extremely fast are the two biggest problems with the 6P... And both were essentially caused by the same design decisions.

    (Sorry for the off topic thread jack)
    Michael Detwiler likes this.
    11-01-2018 09:27 AM
  15. Fisherguy 01's Avatar
    Thanks LeoRex, funny you mention the 6P battery, I just had it changed when I left the phone on the roof of the car, never to be seen again!

    As for my Pixxel, it wsn:t very dirty in the port, cleaned it out and the cords still seem loose when plugged in. Guess I'm screwed. Got it from my cell company, will contact them and find out what I need to do to get it repaired.
    11-03-2018 03:07 AM
  16. Fisherguy 01's Avatar
    Just a quick follow up, everyone that said the problem was from pocket lint in the post were correct.
    Took it to a shop, he said it didn't look like it but there was lint in there that even he didn't see till he started poking around with a dental pick.
    11-22-2018 12:09 AM
  17. Mike Dee's Avatar
    Just a quick follow up, everyone that said the problem was from pocket lint in the post were correct.
    Took it to a shop, he said it didn't look like it but there was lint in there that even he didn't see till he started poking around with a dental pick.
    It happens to charging ports and earbud ports.
    11-22-2018 12:23 AM
  18. oks10's Avatar
    Just a quick follow up, everyone that said the problem was from pocket lint in the post were correct.
    Took it to a shop, he said it didn't look like it but there was lint in there that even he didn't see till he started poking around with a dental pick.
    Same happened here. I thought I had cleaned it out and was still having the same issues as you but then I tried again but with a safety pin (phone off of course) and turned it there was A LOT more lint stuck in the corners. Cleaned that out and voila! Next thing I did was order usb-c dust plugs that I keep in the port when I'm not charging.
    12-01-2018 11:54 PM
  19. GSDer's Avatar
    Next thing I did was order usb-c dust plugs that I keep in the port when I'm not charging.
    That's a great idea! Once you get them let us know if you're happy with the quality and fit and include the link to what you got.
    12-02-2018 01:30 PM
  20. oks10's Avatar
    That's a great idea! Once you get them let us know if you're happy with the quality and fit and include the link to what you got.
    I ordered these: https://smile.amazon.com/dp/B071L12F..._tWcbCbY2FM9JB

    You can get ones that have metal pieces but I was just going for a simple cover. I only needed one but it was completely not cost effective looking for single piece options... Lol. I just gave extras to some co-workers with Pixels and S9s. They fit great but can be a little bit of a pain to remove if you have a case. I only remove them when I charge on my night stand and there's usually a toothpick nearby which makes it a lot easier. Lol.
    GSDer likes this.
    12-02-2018 02:05 PM
  21. chriskwarren's Avatar
    My port feels like the cables fall out as well... It is especially noticeable when I'm driving and the phone is in a mount. I'll take a closer look for lint.
    12-05-2018 11:20 PM
  22. davidnc's Avatar
    Had the same thing with my charging port today as well. Turned out to be lint as well. The plastic dental pic works perfect. Took a few times to get all the lint out .
    Now its back to feeling it click in.
    12-07-2018 12:04 PM

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