1. bigbearballs's Avatar
    Do I wait until Google runs out of pixel 2 xl and get a replacement pixel 3 xl (maybe in 6 months) since I'm under warranty for two years or just replace now?
    10-22-2018 11:58 AM
  2. Itsa_Me_Mario's Avatar
    Was there a drop involved? This happens due to a disconnect of part of the display connection to the motherboard. Google can either provide a warranty replacement or direct you to a partner, such as uBreakiFix to get it repaired. I wouldn't count on waiting out the Pixel 2 stock... they're still being made and sold; and you're advertising your intentions in a public forum.
    bigbearballs and Morty2264 like this.
    10-22-2018 12:09 PM
  3. bigbearballs's Avatar
    No drop, just showed up this morning after it had been on an hour.
    Was there a drop involved? This happens due to a disconnect of part of the display connection to the motherboard. Google can either provide a warranty replacement or direct you to a partner, such as uBreakiFix to get it repaired. I wouldn't count on waiting out the Pixel 2 stock... they're still being made and sold; and you're advertising your intentions in a public forum.
    10-22-2018 12:10 PM
  4. Mooncatt's Avatar
    I wouldn't count on waiting out the Pixel 2 stock... they're still being made and sold...
    This. Even if the Pixel 2 isn't being actively produced anymore, they still likely have a lot of refurbish units that are waiting for warranty claims to come in and replace those phones.
    Morty2264 likes this.
    10-22-2018 12:33 PM
  5. bigbearballs's Avatar
    Ya, but what if I wait until the 23rd month of my warranty? Although I don't see that happening, this line is distracting.
    This. Even if the Pixel 2 isn't being actively produced anymore, they still likely have a lot of refurbish units that are waiting for warranty claims to come in and replace those phones.
    10-22-2018 12:38 PM
  6. pizza_pablo's Avatar
    Does the green line appear only on the lock screen?
    It doesn't look terrible, but I'd worry about more battery drain because of it.
    10-22-2018 01:24 PM
  7. bigbearballs's Avatar
    It's on at all times, scares me when I need to do something on that part of the screen.
    10-22-2018 01:25 PM
  8. Mooncatt's Avatar
    Ya, but what if I wait until the 23rd month of my warranty? Although I don't see that happening, this line is distracting.
    Why would that make a difference? Warranty exchanges are based on what's available for exchange, not what is actively being sold.
    10-22-2018 02:02 PM
  9. bigbearballs's Avatar
    What is the warranty on a 'new' unit? If it's less than a year, it might be better to sick with this one?
    Why would that make a difference? Warranty exchanges are based on what's available for exchange, not what is actively being sold.
    10-22-2018 03:15 PM
  10. pizza_pablo's Avatar
    Why would that make a difference? Warranty exchanges are based on what's available for exchange, not what is actively being sold.
    I took it as instead of replacing now, wait until the Pixel 2s are no longer available and hope to get a Pixel 3 as a replacement.
    I know someone who received an OG Pixel XL when a Nexus 6P was warranteed, due to the bootloop issue, after 6Ps were no longer available as replacements.
    bigbearballs likes this.
    10-22-2018 03:59 PM
  11. bigbearballs's Avatar
    Exactly.
    I took it as instead of replacing now, wait until the Pixel 2s are no longer available and hope to get a Pixel 3 as a replacement.
    I know someone who received an OG Pixel XL when a Nexus 6P was warranteed, due to the bootloop issue, after 6Ps were no longer available as replacements.
    10-22-2018 04:02 PM
  12. ultravisitor's Avatar
    This. Even if the Pixel 2 isn't being actively produced anymore, they still likely have a lot of refurbish units that are waiting for warranty claims to come in and replace those phones.
    I just got a second warranty replacement (mic stopped working on the replacement, and that one was sent due to the volume rocker falling out of my original phone), and they actually sent me a new phone. It was in the retail packaging, unlike the special box they have for the refurbished phones that they send out. Maybe I got a new phone because the refurbished phone that they sent me wasn't working right.
    pizza_pablo likes this.
    10-22-2018 10:29 PM
  13. kmf1's Avatar
    Speaking of warranty, who honors it, if you bought your phone directly from Verizon?
    10-23-2018 05:30 PM
  14. DustBow's Avatar
    Just got a replacement Pixel 2 from Verizon last week. USB C port went bad on my original.
    Assuming it was a refirb since the phone itself was all that I received - no Google box, cables, etc
    But looks and performs like brand new
    10-23-2018 07:47 PM
  15. SactoKingsFan's Avatar
    Speaking of warranty, who honors it, if you bought your phone directly from Verizon?
    Verizon will only honor the warranty during first year. You can start RMA with Google at any point in the 2 year warranty.
    10-23-2018 11:43 PM
  16. Golfdriver97's Avatar
    Is the screen dead in that area?
    10-24-2018 10:24 AM
  17. bigbearballs's Avatar
    Totally dead, they are sending me a replacement this week and the original warranty stays in place!
    Is the screen dead in that area?
    10-24-2018 10:30 AM
  18. mahers's Avatar
    Totally dead, they are sending me a replacement this week and the original warranty stays in place!
    My XL2 did this late night on Day 30 after buying it from Target. I took it back the next day, and asked them to do a swap for a new one. I had reached out to Google about a warranty replacement, but, A. they wanted me to ship it to them before I could get a replacement, and B. the replacement would likely be a refurb (which infuriated me since I had it for a month). Luckily, Target was cool about it and I got a new one. I had found that this issue was more prevalent on the black and white model, so I was ok with an all black replacement. Sounds like you are getting the replacement before having to send yours back, which is much more accommodating.
    10-24-2018 12:56 PM
  19. Morty2264's Avatar
    That's too bad that that happened, OP! Keep us posted on what happens!
    10-24-2018 01:18 PM
  20. bigbearballs's Avatar
    Yes, they said I could do that since I bought it from the Google store
    My XL2 did this late night on Day 30 after buying it from Target. I took it back the next day, and asked them to do a swap for a new one. I had reached out to Google about a warranty replacement, but, A. they wanted me to ship it to them before I could get a replacement, and B. the replacement would likely be a refurb (which infuriated me since I had it for a month). Luckily, Target was cool about it and I got a new one. I had found that this issue was more prevalent on the black and white model, so I was ok with an all black replacement. Sounds like you are getting the replacement before having to send yours back, which is much more accommodating.
    10-24-2018 02:28 PM

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