05-23-2019 07:50 AM
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  1. Fig Wilson's Avatar
    I had this problem on two Moto X4's after upgrading to Pie. After some time and factory resets, I started getting notifications from Outlook app that had been missing, but Play would not auto-update on the phone set to, and would not notify of updates on the phone set to notify only.

    Finally I started on mine to go through developer options. Still no luck.

    I even created a shortcut to settings widget on desktop to show the notifications log. No sign notifications were ever happening.

    Finally, I went back and started digging through advanced settings. Here's what finally fixed it (confirmed on my wife's phone as well).

    1) Settings...
    2) Apps and notifications...
    3) Advanced...
    4) Special App Access...
    5) Notification Access...

    Here's where the two phones differed. Mine had Moto Launcher, Microsoft Launcher, and Android Setup enabled.
    The other phone had two Android Setup enabled plus Moto Launcher.

    When toggling these off and back on are some interesting comments about how this can allow apps to do things with notifications. Google Play notifications not working-screenshot_20190317-172808.jpg
    Google Play notifications not working-screenshot_20190317-172756.jpg

    In the end, we found that turning off this setting fixed it temporary, till the next restart, but the Android Setup would have this enabled again. When we went to apps.. show system... And disable Android Setup.... It continues working across restarts... What I don't know is whether there is any I'll effect in having Android Setup disabled.

    We are getting play notifications (my phone)/ auto updates (hers).

    Interested to know if this workaround solves the issue on Pixel..
    03-22-2019 08:30 PM
  2. booke02's Avatar
    Fig,

    I tried your settings on my Pixel 2. I don't have Android Setup (but I do have Action Services). Understandably I don't have Moto Launcher or Microsoft Launcher - I have Pixel Launcher. Pixel Launcher was enabled, but Action Services was not - I enabled Action Services but I still do not get notifications of available updates.
    03-24-2019 10:56 AM
  3. Sliver85's Avatar
    I had the same issue, and disabling notification access for both Android Setup apps fixed it. I would guess it intercepts those during initial setup to avoid bombarding you with install/update notifications, but it never releases the hook. Anyway, disabling access fixed it here.
    05-21-2019 09:18 PM
  4. booke02's Avatar
    disabling notification access for both Android Setup apps fixed it.
    What do you means by "android setup apps?" Which apps are you referring to?
    05-22-2019 02:31 PM
  5. Fig Wilson's Avatar
    What do you means by "android setup apps?" Which apps are you referring to?
    Post #26 above should give the long drawn out explanation, but in short on our X4 phones,
    1. Go to Settings... Apps & Notifications... Expand 'See all apps...'
    2. Click the menu icon top right a ND choose 'Show system'

    In the list that follows my phone had two named 'Android Setup' (my wife's running same version had only one). I disabled both these apps (and the one on hers).

    We've gone through a couple cycles of the monthly security updates since disabling the setup apps with no ill effects.

    Play store continues to behave as desired. My phone is set to prompt for updates and it does so daily. Her phone auto updates as needed. Neither were working before that change.

    Regards!
    05-23-2019 07:41 AM
  6. booke02's Avatar
    Fig,

    My phone is a Pixel 2. I have no such app/s on my phone

    Maybe the "Android Setup" app/s are specific to your phone manufacturer, and not generic Google apps?

    The mystery continues ...
    05-23-2019 07:50 AM
31 12

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