1. ScottH323's Avatar
    Not sure if the November update caused this. When I double tap screen to wake the phone, and then double tap the text message, my screen goes blank with just the navigation keys showing. The screen is unresponsive. Has anyone else come across this issue? I'm on a Pixel 2 XL.
    11-08-2018 01:51 PM
  2. calbrs04's Avatar
    Yes. But I've also seen it when opening gmail,.
    11-08-2018 03:39 PM
  3. GSDer's Avatar
    When I double tap screen to wake the phone, and then double tap the text message, my screen goes blank with just the navigation keys showing.
    Apparently you don't have a lock screen enabled? Or, where you would normally get a prompt to unlock, you're instead being met with that black screen?
    11-08-2018 06:25 PM
  4. ScottH323's Avatar
    Correct, I do not have a lock screen. So why would this issue be here then?
    11-09-2018 06:07 PM
  5. Joel Siedenburg's Avatar
    I am having the exact same issue. Happened on my Essential phone as well as on my Pixel3 that I bought a couple weeks ago.
    11-15-2018 08:02 PM
  6. NMCynthia's Avatar
    I am having the same problem ... when I double tap on a text message showing up on my black lock screen, the lock screen will open up to another black screen, except for a lit back button and home button. The text message that I double tapped on is not there. That screen will be totally unresponsive, and I have to restart the phone to get it to work again. Strange!!
    11-16-2018 11:14 PM

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